Salt Lake Valley Buick GMC

dealer charged me $5165.81 for taxes and registration said money will be sent to motor vehicle. they only sent $3440.68 I had to pay the rest when I registered it. they kept $1725.13 now they wont return email or texts. Do not let them charge you taxes or registration they will keep the money and you will have to pay it twice!

Complaint: [redacted] I am rejecting this response because: Since I cannot trust Valley GMC with their cars, I certainly do not trust them to stand by their service either It turns out I was right to not trust them I had a highly rated transmission (Freeway Transmission) shop pick up the truck and do a diagnostic They were able to fix the problem for $and said that Valley GMC didn't even really look at it, or they would have seen the leak and the low transmission fluid levels Again, Valley GMC went straight to trying to tell me I needed a new $transmission The honest mechanics at Freeway Transmission fixed the problem for $280! Sincerely, [redacted]

Mr [redacted] inquired about then came into our dealership and drove a Ford F After working out a payment he needed us to submit it to the bank to see if we could arrange financing that would meet his needs To get to his payment required lengthening the financing term from months to months [redacted] then got very agitated and threatened to “Blast Us With Bad Reviews” if we didn’t find a way to go months We then reduced the price over $to get to months and reach his desired payment He then came back to the dealership to purchase the F He never asked for GPS or any other options He signed all of the paperwork including the state “as-is” as equipped form, a nothing additional promised or implied form and consummated the deal At delivery he told the sales person that he is very happy and appreciated us for lowering the price to accommodate his payment Mr [redacted] later finds that in the VIN generated description of the truck the GPS/Navigation availability and wants to hold the dealer hostage demanding $so he can buy the navigation system or he will continue writing bad reviews contending we are liars and cheaters The Dealers disclosure states that customers are to verify desired equipmentAs stated on our disclosure, VIN based option lists may not pertain to each and every model variations Approximately one week after [redacted] ’ purchase he began posting, with several different / made up names, derogatory reviews calling us liars / cheaters and demanding $from us On two separate occasions we have given him a 100% money back offer to bring the truck back and go buy another truck of his choice He refuses and insists that we owe him $ He came to the dealership, test drove the truck, went home and came back to the dealership to take delivery of the truck Never once asked for or questioned any of the options We feel we have stepped up in good faith and have tried to make [redacted] happy, as he said he was at delivery We have tried to the tune of over $to accommodate [redacted] ’ demands but have to stop it here or continue with demands for who knows how long

We have meet with customer and everything has been resolved

At Salt lake Valley Buick GMC every used vehicle offered to the public does go through a used vehicle inspection to insure that there are no issues with the vehicle when it is soldWhen a pre-owned vehicle is sold the customer does sign the paper work stating that the vehicle is sold “AS-IS” and the customer is always offered a extended service contract that would cover many mechanical issues that may come upWith this vehicle having over 116,miles at the time of purchase the service contract was offered and the customer did decline ( signed paperwork stating that we offered the service contract and they declined ) The [redacted] ’s purchased the Yukon on 10/27/and brought it back to our service department on 12/29/at that time we found out that it may need some work done to the transmissionThey returned on 1/5/and had our mechanic do a full diagnosis and found out that they did need to do some work in the transmissionAfter further research we found that it would be more cost effective for the customer to purchase a new transmission instead of repairing the old oneWe are not con-artists and do not sell lemonsEvery vehicle is inspected to ensure qualityEvery customer test drives the vehicleIf there are any concerns about the vehicle the customer may take it to their own mechanic to be checked outEvery customer is offered an Extended Service Contact to cover mechanical issues that may come up We do everything we can to ensure that the customer is happy and will return for their next vehicle

Complaint: ***
I am rejecting this response because they refused to offer any form of compensation even REMOTELY CLOSE to the amount of the discrepancy in vehicle value, or hardship, or illegal and fraudulent nature
of their sale! Additionally, immediately upon retrieving my vehicle from them, the tachometer was broken AND the check engine light was on! And they COMPLETELY REFUSED TO HELP ME!
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  Since I cannot trust Valley GMC with their cars, I certainly do not trust them to stand by their service either.  It turns out I was right to not trust them.  I had a highly rated transmission (Freeway Transmission) shop pick up the truck and do a diagnostic.  They were able to fix the problem for $280 and said that Valley GMC didn't even really look at it, or they would have seen the leak and the low transmission fluid levels.   Again, Valley GMC went straight to trying to tell me I needed a new $3500 transmission.  The honest mechanics at Freeway Transmission fixed the problem for $280! 
Sincerely,
[redacted]

Mr. [redacted] inquired about then came into our dealership and drove a 2015 Ford F350.  After working out a payment he needed us to submit it to the bank to see if we could arrange financing that would meet his needs.  To get to his payment required lengthening the financing term from...

72 months to 75 months.  [redacted] then got very agitated and threatened to “Blast Us With Bad Reviews” if we didn’t find a way to go 72 months.  We then reduced the price over $600 to get to 72 months and reach his desired payment.  He then came back to the dealership to purchase the 2015 F350.  He never asked for GPS or any other options.  He signed all of the paperwork including the state “as-is” as equipped form, a nothing additional promised or implied form and consummated the deal.  At delivery he told the sales person that he is very happy and appreciated us for lowering the price to accommodate his payment.  Mr. [redacted] later finds that in the VIN generated description of the truck the GPS/Navigation availability and wants to hold the dealer hostage demanding $800 so he can buy the navigation system or he will continue writing bad reviews contending we are liars and cheaters.  The Dealers disclosure states that customers are to verify desired equipment. As stated on our disclosure, VIN based option lists may not pertain to each and every model variations.     Approximately one week after [redacted]’ purchase he began posting, with several different / made up names, derogatory reviews calling us liars / cheaters and demanding $800 from us.  On two separate occasions we have given him a 100% money back offer to bring the truck back and go buy another truck of his choice.   He refuses and insists that we owe him $800.  He came to the dealership, test drove the truck, went home and came back to the dealership to take delivery of the truck.  Never once asked for or questioned any of the options.  We feel we have stepped up in good faith and have tried to make [redacted] happy, as he said he was at delivery.  We have tried to the tune of over $600 to accommodate [redacted]’ demands but have to stop it here or continue with demands for who knows how long..

At Salt lake Valley Buick GMC every used vehicle offered to the public does go through a used vehicle inspection to insure that there are no issues with the vehicle when it is sold. When a pre-owned vehicle is sold the customer does sign the paper work stating that the vehicle is sold “AS-IS” and...

the customer is always offered a extended service contract that would cover many mechanical issues that may come up. With this vehicle having over 116,000 miles at the time of purchase the service contract was offered and the customer did decline ( signed paperwork stating that we offered the service contract and they declined ) The [redacted]’s purchased the 2010 Yukon on 10/27/2016 and brought it back to our service department on 12/29/2016 at that time we found out that it may need some work done to the transmission. They returned on 1/5/2017 and had our mechanic do a full diagnosis and found out that they did need to do some work in the transmission. After further research we found that it would be more cost effective for the customer to purchase a new transmission instead of repairing the old one. We are not con-artists and do not sell lemons. Every vehicle is inspected to ensure quality. Every customer test drives the vehicle. If there are any concerns about the vehicle the customer may take it to their own mechanic to be checked out. Every customer is offered an Extended Service Contact to cover mechanical issues that may come up…. We do everything we can to ensure that the customer is happy and will return for their next vehicle..

We have meet with customer and everything has been resolved.

We have done everything that we can for this customer and happy to hear that they got everything taken care of.