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Salt Pool Store

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Salt Pool Store Reviews (4)

• Jan 12, 2021

After many weeks from placing my order I have not only not received product but as it turns out like everyone else I can't seem to get ahold of any one. NOT responding to e-mail, phone calls, texts etc. Looks like I am out over $400 dollars unless my bank can help with the problem. Have also contacted the better business bureau, Anyone reading this don't order from this Co.

Hi We have had communication with the customer late last month and he kindly forwarded us some photos which we will be *** to this complaint. The problem is that the cracks have occurred from pressure, such as from a valve being switched off,and due to the excessive back
pressure it has totally cracked. Or alternatively it has simply been dropped. The cracks are not consist with defects in craftsmanship or workmanship from the manufacturer and they have declined the unit to be replaced under warranty. We are open to trying to work something out with the customer but this is the feedback with received from the manufacturer on this occasion.Thanks

HiWe see that the product was shipped and received.  We have gone back on our...

emails and dont see any emails from this customer.   We would happily provide some troubleshooting help if we can get some further information on what is no working with the cell and then handle it from there. ThanksTommy

We ordered in good faith off the internet.  The product does not work, we have tried endless times to contact and speak to someone at no revail .  We would like a full refund for a non working product.

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