Salt Pool Store Reviews (4)
Hi We have had communication with the customer late last month and he kindly forwarded us some photos which we will be *** to this complaint. The problem is that the cracks have occurred from pressure, such as from a valve being switched off,and due to the excessive back
pressure it has totally cracked. Or alternatively it has simply been dropped. The cracks are not consist with defects in craftsmanship or workmanship from the manufacturer and they have declined the unit to be replaced under warranty. We are open to trying to work something out with the customer but this is the feedback with received from the manufacturer on this occasion.Thanks
HiWe see that the product was shipped and received. We have gone back on our...
emails and dont see any emails from this customer. We would happily provide some troubleshooting help if we can get some further information on what is no working with the cell and then handle it from there. ThanksTommy