Salt Spray Sheds

Revdex.com:At this time, I have not been contacted by Harrow's Melville regarding complaint ID ***.Sincerely,*** ***

Customer was told multiple times by salesperson that all liners are non refundable at the time of sale. The customer also signed the charge slip which reads all "all sales final, no refunds". The receipt clearly states "non refundable" and the size of the liner in BOLD "15x30x48/52" as
the size. This liner was picked up and paid for by a DIFFERENT person than who is making this complaint (see attached documentation). They must not have known the correct size of their pool? Harrows cannot be responsible for incorrect liner purchases which is why we have the customer sign and make such notes on all receipts. The customer who made the purchase stated many times to the salesperson that the size was correct. The condition of said box was COMPLETELY unsellable....dirty and wet and torn. We would never try to pass an item like that to another customer as a new item. We are sorry that the customer who purchased this item did not know the correct size of their pool. Unfortunately we cannot offer a credit or refund on liners as the policy states. We will offer a 20% discount on a new liner if they wish to purchase the correct size