Salter, Inc.

Salter promised and couldn't deliver I was promised they could beat any price I could get on a toilet They called me the morning that their plumber was coming to my house and said that they couldn't do that and I had to provide my own toilet Since I had no time to get a toilet, they charged me $for the toilet they provided I called them and they adjusted the bill, but they weren't happy
Salter charged me labor for loading their truck at the beginning of the day They charged me for labor from 7:- 9:but they didn't show up to my house until after 8: This may be common practice among plumbers; however, I don't think I should pay for it just because I'm the first appointment of the day

Time Management: Poor
They showed up late. Some days they did not show up at all. They set us back on our schedule by over a week.

Communication: Below average
Off-site they did not call to let me know what was happening. I had to call multiple times to see if they were coming out.

On-site they explained the process and work to be done.

They either did not listen to job requirements or forgot key aspects.

Quality: Below average

A new drain pipe that was installed was taken too low so that it didn't clear the ceiling of our renovated kitchen. As a result, we needed to frame and drywall a box to cover the mistake.

During the removal of a cast iron drain pipe, it is my belief that they cracked a cast-iron fitting, which should have been removed. After tiling the newly renovated bathroom and installing the fixtures, we discovered water leaking into our newly renovated kitchen. I'm sure Salter Plumbing will disagree with me as to who is responsible for that cracked fitting. I did have other plumbers install the toilet, sink, and bathtub in our bathroom, because I no longer wanted to work with Salter.

Customer Service: Average

There were times they were quite responsive and other times they were not.