Time Management: Poor They showed up lateSome days they did not show up at allThey set us back on our schedule by over a week Communication: Below average Off-site they did not call to let me know what was happeningI had to call multiple times to see if they were coming out On-site they explained the process and work to be done They either did not listen to job requirements or forgot key aspects Quality: Below average A new drain pipe that was installed was taken too low so that it didn't clear the ceiling of our renovated kitchenAs a result, we needed to frame and drywall a box to cover the mistake During the removal of a cast iron drain pipe, it is my belief that they cracked a cast-iron fitting, which should have been removedAfter tiling the newly renovated bathroom and installing the fixtures, we discovered water leaking into our newly renovated kitchenI'm sure Salter Plumbing will disagree with me as to who is responsible for that cracked fittingI did have other plumbers install the toilet, sink, and bathtub in our bathroom, because I no longer wanted to work with Salter Customer Service: Average There were times they were quite responsive and other times they were not
Time Management: Poor They showed up lateSome days they did not show up at allThey set us back on our schedule by over a week Communication: Below average Off-site they did not call to let me know what was happeningI had to call multiple times to see if they were coming out On-site they explained the process and work to be done They either did not listen to job requirements or forgot key aspects Quality: Below average A new drain pipe that was installed was taken too low so that it didn't clear the ceiling of our renovated kitchenAs a result, we needed to frame and drywall a box to cover the mistake During the removal of a cast iron drain pipe, it is my belief that they cracked a cast-iron fitting, which should have been removedAfter tiling the newly renovated bathroom and installing the fixtures, we discovered water leaking into our newly renovated kitchenI'm sure Salter Plumbing will disagree with me as to who is responsible for that cracked fittingI did have other plumbers install the toilet, sink, and bathtub in our bathroom, because I no longer wanted to work with Salter Customer Service: Average There were times they were quite responsive and other times they were not