Saluda Mountain Lake Retreat

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint had nothing to do with us not closing a lead, they are not addressing the issues that we have presented to them I have all of our emails, the testimony of our Vice President, and detailed documentation of my attempts to reach Executive Franchises I do not wish to share all of our emails at this time, as if we are not satisfied, we will consider litigation if necessary and they will be discoverable at that time The only resolution that will satisfy our complaint will be for Executive Franchises to dissolve the invoice, as Executive Franchises did not abide by our agreement Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Executive Franchise Leads claims that they have resolved the issue with me That is extremely far from the truth I have emailed them with my understanding of the original offer they made to us and they have yet to respond to my email The original offer of their sales rep, which I have in writing, was to offer leads for $ Even when we questioned that offer, the sales rep never responded or clarified I have pointed this out to the person who is now "working" with me on my case Also, none of the leads they have provided have any of the qualifications that they promised they would provide They don't even come through in the originally promised format when they are sent The company never responded to our questions and communication as we tried to contact these leads, and especially when we started being charged these amounts that we didn't expect and that we were not told about I have asked for my $2700, that never should have been charged, to be refunded, and they have ignored that request as well as ignoring my email explanation of how we were promised things that were never delivered They have yet to deliver ONE qualified lead Their argument is that their definition of a qualified lead and our definition is different They claim that it's our salesman's fault, that he must not be contacting them in the right way or isn't able to close Most all of the leads have never even answered their phone or email, and when they finally do, NONE of them have had the capital that they supposedly said they have, or they are surprised to get a call and say they never put their name into a system It makes me wonder if Executive Franchise Leads is just making up names and passing them on, or bought a list from somewhere with people's information This issue has absolutely NOT been resolved with meRegards, [redacted]

We take every customer complaint seriously and we make good-faith efforts to resolve every dispute amicablyIn relation to receiving invalid leads, we will replace these leads at no charge in accordance with our terms of servicePlease send them to [redacted] and we will replace themThe IFA states that it takes 150-leads to close a sale, and we are sorry that you did not yet close a saleWe recommend that you put these leads into a database and send email blasts to them and continue to work them down your pipeline because the sales cycle for a franchise can be many weeks to multiple months depending upon your concept and sales process.We did check our records and the client was billed accurately for services renderedIf you need a breakdown of services rendered, written cancellation notice date, terms of service, or other account information, please call us directly at: [redacted] and we will gladly work with you to resolve your matterWe appreciate the opportunity to help you grow your brand

We have successfully resolved the issue with ***. We also voided the outstanding invoice(I believe the client was unaware that an additional invoice was outstanding). Additionally we are maintaining our commitment to the clients' success by replacing any lead that their sales team deems... invalid.Below is a copy of the email sent to [redacted] that recapped the conversation. Hi ***,Thank you for your time today. I do understand that growing a franchise can be challenging and I am glad that I could share that we want you to succeed in closing a deal. Additionally, we cleared up the confusion related to our terms of service and how/why what happened, happened.1. We removed your payment information from our accounting system so you will not be charged again.2. Per our discussion, we will fulfill our commitment of replacing 75 leads (note you were only billed for 60). If a lead is invalid, please send it back to: [email protected] and we will replace it. We stand by our replacement policy and want you to succeed.3. I recommend you invest in Naranga or FranConnect they have some automated tools that can help you have more engagement with people that want to start your concept - that's across all lead sources as well.I appreciate the opportunity to help you and I do hope that we can turn SubZero Ice Cream into a success story.***

On January 19, the client signed up for our services where our Terms & Conditions are explicitly stated:Terms & Notes: Targeted phone verified lead generation program with liquid capital and geography filtersAfter initial prepayment of $leads will be billed at a discounted rate of
$ea., to credit card on file, at the end of the month in which they’re deliveredNon qualified leads may be returned for replacement to ***Program may be cancelled with days written noticeBar Louie will be included in our “Live Call Transfer” program at no additional charge*** *** will be your “Client Success Manager” & will create your profile and filters.To date, we have delivered leads and billed for 47, so have been replacedPlease have the client reach out to *** *** to replace any additional invalid leads:*** ***
*** ***Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. After several calls with *** I was assured that the leads would be verified and actually called since so many were not valid. In addition I requested credit on all of them as well but was still billed. I have reached out to several people in their organization and was still billed for these leads. When I was first approached by this company they assured me that these would be qualified leads that were interested in a Bar Louie franchise. This was not the case and most could not have even qualified financially. I believe they have misrepresented themselves from what they assured would be qualified candidate leads. A sister company of ours Johnny Rockets has also terminated them.
Regards,
*** ***

** *** I'm not sure where to send this reply, but please see the following: The following are the terms and conditions that were agreed upon by the client: Terms & Notes: Targeted phone verified lead generation program with liquid capital and geography filtersAfter initial prepayment of $leads will be billed at a discounted rate of $ea., to credit card on file, at the end of the month in which they’re deliveredNon qualified leads may be returned for replacement to ***Program may be cancelled with days written noticeBar Louie will be included in our “Live Call Transfer” program at no additional charge*** *** will be your “Client Success Manager” & will create your profile and filtersWe still agree to abide by our terms and provide replacements for any leads that the client deemed invalidWe want our client to succeed with their advertising campaignWe cannot refund our client's money because it is not what was agreed upon in our terms and conditions and we also cannot recoup the advertising that we purchased on behalf of the client to generate their leadsTo date we have delivered leads to the client and only billed them for (meaning we replaced leads at no additional charge prior to the client refusing to work within our agreed upon terms)We still are happy to replace any leads that were invalid and do hope the client has success growing their franchise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Executive Franchise Leads claims that they have resolved the issue with me.  That is extremely far from the truth.  I have emailed them with my understanding of the original offer they made to us and they have yet to respond to my email.  The original offer of their sales rep, which I have in writing, was to offer 15 leads for $1.  Even when we questioned that offer, the sales rep never responded or clarified.  I have pointed this out to the person who is now "working" with me on my case.  Also, none of the leads they have provided have any of the qualifications that they promised they would provide.  They don't even come through in the originally promised format when they are sent.  The company never responded to our questions and communication as we tried to contact these leads, and especially when we started being charged these amounts that we didn't expect and that we were not told about.  I  have asked for my $2700, that never should have been charged, to be refunded, and they have ignored that request as well as ignoring my email explanation of how we were promised things that were never delivered.  They have yet to deliver ONE qualified lead.  Their argument is that their definition of a qualified lead and our definition is different.  They claim that it's our salesman's fault, that he must not be contacting them in the right way or isn't able to close.  Most all of the leads have never even answered their phone or email, and when they finally do,  NONE of them have had the capital that they supposedly said they have, or they are surprised to get a call and say they never put their name into a system.  It makes me wonder if Executive Franchise Leads is just making up names and passing them on, or bought a list from somewhere with people's information.  This issue has absolutely NOT been resolved with me. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 My complaint had nothing to do with us not closing a lead, they are not addressing the issues that we have presented to them.  I have all of our emails, the testimony of our Vice President, and detailed documentation of my attempts to reach Executive Franchises.  I do not wish to share all of our emails at this time, as if we are not satisfied, we will consider litigation if necessary and they will be discoverable at that time.  The only resolution that will satisfy our complaint will be for Executive Franchises to dissolve the invoice, as Executive Franchises did not abide by our agreement.  
Regards,
[redacted]

Our agreed upon campaign terms and conditions are as follows:Terms & Notes: Targeted phone verified lead generation program including liquid capital and geography filters. After initial prepayment of $1 leads will be billed at a discounted rate of $45 ea., to credit card on file, at the end of the month in which they’re delivered. Non qualified leads may be returned for replacement to [email protected]. Program may be cancelled with 10 days written notice. Sub Zero will be included in our “Live Call Transfer” program at no additional charge. We do believe that some of the confusion related to this matter was due to the president of the company have the salesperson sign up for the service. We stand committed to helping the client succeed and per our agreed upon arrangement we will continue to replace the leads they deem invalid at no additional charge. Growing a franchise is challenging and expensive. We are dedicated to providing our expertise to help the client achieve success with their campaign.

We take every customer complaint seriously and we make good-faith efforts to resolve every dispute amicably. In relation to receiving invalid leads, we will replace these leads at no charge in accordance with our terms of service. Please send them to [redacted] and we will...

replace them. The IFA states that it takes 150-200 leads to close a sale, and we are sorry that you did not yet close a sale. We recommend that you put these leads into a database and send email blasts to them and continue to work them down your pipeline because the sales cycle for a franchise can be many weeks to multiple months depending upon your concept and sales process.We did check our records and the client was billed accurately for services rendered. If you need a breakdown of services rendered, written cancellation notice date, terms of service, or other account information, please call us directly at: [redacted] and we will gladly work with you to resolve your matter. We appreciate the opportunity to help you grow your brand.

We have successfully resolved the issue with [redacted]. We also voided the outstanding invoice(I believe the client was unaware that an additional invoice was outstanding). Additionally we are maintaining our commitment to the clients' success by replacing any lead that their sales team deems...

invalid.Below is a copy of the email sent to [redacted] that recapped the conversation.  Hi [redacted],Thank you for your time today. I do understand that growing a franchise can be challenging and I am glad that I could share that we want you to succeed in closing a deal. Additionally, we cleared up the confusion related to our terms of service and how/why what happened, happened.1. We removed your payment information from our accounting system so you will not be charged again.2. Per our discussion, we will fulfill our commitment of replacing 75 leads (note you were only billed for 60). If a lead is invalid, please send it back to: [email protected] and we will replace it. We stand by our replacement policy and want you to succeed.3. I recommend you invest in Naranga or FranConnect they have some automated tools that can help you have more engagement with people that want to start your concept - that's across all lead sources as well.I appreciate the opportunity to help you and I do hope that we can turn SubZero Ice Cream into a success story.[redacted]