Saluki Screen Repair

To clarify on the customer's complaintthe customer's home button is workingHowever, the fingerprint scanner, which is part of the home button, does notIn other words, the home button still clicks and works like a home button, she just can't scan her fingerprint to unlock the phone.Our procedure is to test all phone's functions before we begin a repairThe customer's phone was extremely damaged when she brought it in making the home button untestableIn fact, the phone was completely unusableIt is possible the home button was damaged during the repair, but there is no way to know since it couldn't be tested before-handWhen we examined the home button, there was no physical damage that we could see, leading us to believe the fingerprint scanner wasn't working before we repaired itLikewise, in our view, the customer brought us a totally non-functional phone, and received a totally functional phone, minus the fingerprint scannerSo, a total refund was out of the questionNonetheless, our store manager offered her a discount (10% I believe)She refused

Complaint: [redacted] I am rejecting this response because:I was never offer no refund of any kind of sort plus I have video and voice messages of me and the manager conversation since he is lying about what he offer meHe didn't offer anything he blew me off completely and told me once again I can not speak to the owner and there was nothing they could do for me Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I was never offer no refund of any kind of sort plus I have video and voice messages of me and the manager conversation since he is lying about what he offer me. He didn't offer anything he blew me off completely and told me once again I can not speak to the owner and there was nothing they could do for me.
Sincerely,
[redacted]

To clarify on the customer's complaint... the customer's home button is working. However, the fingerprint scanner, which is part of the home button, does not. In other words, the home button still clicks and works like a normal home button, she just can't scan her fingerprint to unlock the phone.Our...

normal procedure is to test all phone's functions before we begin a repair. The customer's phone was extremely damaged when she brought it in making the home button untestable. In fact, the phone was completely unusable. It is possible the home button was damaged during the repair, but there is no way to know since it couldn't be tested before-hand. When we examined the home button, there was no physical damage that we could see, leading us to believe the fingerprint scanner wasn't working before we repaired it. Likewise, in our view, the customer brought us a totally non-functional phone, and received a totally functional phone, minus the fingerprint scanner. So, a total refund was out of the question. Nonetheless, our store manager offered her a discount (10% I believe). She refused.