I am rejecting this response because: the seller is dishonest The hats are not sized according to their own website specifications, and I have eyewitnesses (including a professional tailor) who attest to the discrepancy between their website instructions and the actual hat sizes The seller charged an exorbitant "restocking fee" and made me pay for shipping not once but FOUR times in a fruitless attempt to exchange and finally return the hat The seller even flat out lied about this in an email exchange saying they had "gone the extra mile to pay shipping" when they never one paid any of the shipping costs I have lost over $of my own money on shipping costs and have NOTHING to show for this transaction And all because this seller posts inaccurate information on their site, gives inaccurate instructions to their customers, and likely sells fraudulent items If it were worth the time, I would take them to small claims court for fraud, but obviously it's not worth the time over $ It really doesn't feel good to have wasted $on a scam though I can only hope this message serves as a warning to other potential customers to stay far, far away from these crooks
Our hats are government approved mil specThey are made to the exact specifications/measurements set by the governmentWe have a guide as to how to measure the head to get the correct hat measurementWe sell thousands of dress hats a yearIf the taken measurements are incorrect, the hat will not fitWe helped this particular customer multiple times over the phone and onlineWe explained our return/exchange policyShe agreed to the terms, got a hat that didn't fit, exchanged (with the restocking fees, as stated in our store policies, and explained to her in recorded messages), got another hat that still didn't fit herInstead of just "trying" different sizes, proper measurements should have been takenThere was no defect in product shipped, the returned hat was measured and is correctly sized.We have clear and transparent store policies, available on all pages of our website, in regards to returns/exchangesAgain, those were explained to herWe replied to every email/phone with her, and tried to guide her to properly measuring.She still has the hat, and also charged back on the transations, and does not respond to our calls trying to resolve this
I am rejecting this response because: Their response and reason for not allowing a return for a defective item are complete nonsenseTheir website claims all of their items adhere to MILSPEC standards, but the Service Coat I want to return simply is not to standards (for reasons I listed on the complaint, and the company convienantly ignored on the response)I will continue to give bad reviews and my insights so that other service members don't get bamboozled by this companyTheir business practices are corrupt at best
I am rejecting this response because: the seller is dishonest The hats are not sized according to their own website specifications, and I have eyewitnesses (including a professional tailor) who attest to the discrepancy between their website instructions and the actual hat sizes The seller charged an exorbitant "restocking fee" and made me pay for shipping not once but FOUR times in a fruitless attempt to exchange and finally return the hat The seller even flat out lied about this in an email exchange saying they had "gone the extra mile to pay shipping" when they never one paid any of the shipping costs I have lost over $of my own money on shipping costs and have NOTHING to show for this transaction And all because this seller posts inaccurate information on their site, gives inaccurate instructions to their customers, and likely sells fraudulent items If it were worth the time, I would take them to small claims court for fraud, but obviously it's not worth the time over $ It really doesn't feel good to have wasted $on a scam though I can only hope this message serves as a warning to other potential customers to stay far, far away from these crooks
Our hats are government approved mil specThey are made to the exact specifications/measurements set by the governmentWe have a guide as to how to measure the head to get the correct hat measurementWe sell thousands of dress hats a yearIf the taken measurements are incorrect, the hat will not fitWe helped this particular customer multiple times over the phone and onlineWe explained our return/exchange policyShe agreed to the terms, got a hat that didn't fit, exchanged (with the restocking fees, as stated in our store policies, and explained to her in recorded messages), got another hat that still didn't fit herInstead of just "trying" different sizes, proper measurements should have been takenThere was no defect in product shipped, the returned hat was measured and is correctly sized.We have clear and transparent store policies, available on all pages of our website, in regards to returns/exchangesAgain, those were explained to herWe replied to every email/phone with her, and tried to guide her to properly measuring.She still has the hat, and also charged back on the transations, and does not respond to our calls trying to resolve this
I am rejecting this response because: Their response and reason for not allowing a return for a defective item are complete nonsenseTheir website claims all of their items adhere to MILSPEC standards, but the Service Coat I want to return simply is not to standards (for reasons I listed on the complaint, and the company convienantly ignored on the response)I will continue to give bad reviews and my insights so that other service members don't get bamboozled by this companyTheir business practices are corrupt at best