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Address: 700 N Hayden Island Dr Ste 320, Portland, Oregon, United States, 97217-8173
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COVID-19 $100.00 LATE FEES EVERYTHING IS MOVING SLOW ?? SMH/WOW. ONLY WAY TO ?? TO STOP ? THIS TAKE YOUR BUSINESS TO IAA ACTION CUT ?? OUT THE THIRD-PARTY ?? ??
I purchased an vehicle from an online auction company. They represented the car as having an automatic transmission. I received a call from the shipping company that it has a manual transmission and the clutch is inoperable so it won't move. I purchased the car based on the advertised description. It is not an automatic and the company refuses to reverse the sale.
Dear Revdex.com, Thank you for the
opportunity to respond to Mr.’s complaint regarding Salvagebid. Salvagebid is not
your usual car dealership. We are a
brokerage membership service that allows potential buyers to become members of
our service. This service allows
non-dealers to purchase vehicles from online auto auctions.In order to become a
member of our brokerage service, a potential buyer must agree to our Terms and
Conditions. Mr. agreed to these
Terms and Conditions on January 13, 2020 (the “Agreement”).As provided in the
Agreement, all vehicles are sold “as is” with no warranties or
representations. Because the information
on our website comes from third parties, which we have no control over, and we
don’t have access to the vehicles to inspect the accuracy of the information
ourselves, our Agreement provides that information on our website may not be
accurate, is not a representation or warranty, and that the buyer of any
vehicle agrees not to rely on this information. Section 1 of the Agreement provides:“Any vehicles or other items purchased from or sold through
Company's Website or Services come AS-IS, WHERE- IS. No warranty of any kind is
included with any item sold including vehicles. Company does not guarantee the accuracy of any
of the information provided online or otherwise for vehicles and other items
sold through Company's Website or Services, and the information is only
provided for convenience. The information provided is not intended to and does not constitute
a representation or guarantee of any kind. You agree that
you are not relying on this information to make a purchase. You agree that it
is your sole responsibility to research vehicles in other ways (including but
not limited to VIN history checks and in-person vehicle inspections) before
making a purchase…” Based on the Agreement, no representations were made about the vehicle and it
was solely Mr.’s responsibility to research and inspect the vehicle prior
to it’s purchase. Section 1 also provides:“It is your
responsibility alone to research and inspect items before purchase.”Please do not hesitate to contact me if you
would like to discuss this matter further. Sincerely, Sarah JSales Manager
I bought the car from IAAI auction thru Salvagebid.They sold the car with false advertisement .I make full payment same day.They still holding my car title.Now I understand why they are collecting the wire transfer.they are totally scam.I hope they will be out of business soon.I am going to report this company to FTC too.
Dear Revdex.com,
Thank you for the opportunity to respond to Mr.’s complaint regarding Salvagebid.
Salvagebid is not your usual car dealership. We are a brokerage membership service that allows potential buyers to become members of our service. This service allows non-dealers to purchase vehicles from online auto auctions.
In order to become a member of our brokerage service, a potential buyer must agree to our Terms and Conditions. Mr. agreed to these Terms and Conditions on November 30, 2017 (the “Agreement”).
As provided in the Agreement, all vehicles are sold “as is” with no warranties or representations. Section 1 of the Agreement provides:
“Any vehicles or other items purchased from or sold through Company's Website or Services come AS-IS, WHERE- IS. No warranty of any kind is included with any item sold including vehicles. Company does not guarantee the accuracy of any of the information provided online or otherwise for vehicles and other items sold through Company's Website or Services, and the information is only provided for convenience. The information provided is not intended to and does not constitute a representation or guarantee of any kind. You agree that you are not relying on this information to make a purchase. You agree that it is your sole responsibility to research vehicles in other ways (including but not limited to VIN history checks and in-person vehicle inspections) before making a purchase…”
Mr. does not state in his complaint what he believes was falsely advertised about the car, but based on the Agreement, no representations were made about the vehicle and it was solely Mr.’s responsibility to research and inspect the vehicle prior to it’s purchase. Section 1 also provides:
“It is your responsibility alone to research and inspect items before purchase.”
Despite Mr.’s claims, Salvagebid is not withholding his title. The vehicle was listed as, “To be obtained.” In these situations, it may take longer than usual to process a title but given that the vehicle was only sold less than two weeks ago, obtaining and processing the title is well within the normal standards. Our team has communicated all of this to Mr., speaking with him five times in the last week.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
I bought a car from salvagebid.com I paid the money in a timely manner but refused to send me my title. The holding my tittle which is causing me alot of money on storage.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s complaint regarding Salvagebid.
In order to utilize our services, all members must agree to our Terms and Conditions (the “Agreement”) Mr. acknowledged his agreement to the Agreement on August 9, 2014.
Mr. purchased a vehicle through our service on August 14, 2019. Payment for this vehicle was due by the close of business on August 15, 2019
We have reviewed our records in detail, and they indicate Mr.’s wire was received by our bank on August 16, 2019. As the wire was received past the due date, under the terms of the Agreement, Mr. owes us a late payment fee of $100.
Mr.’s title has been sent to him.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
Complaint: ***
I am rejecting this response because:
I have a copy that states the payment was sent on the 15th 9am . Wells Fargo spoke to Sara to let her know that the money was sent on time but she said they will be holding my title. I called Sara several times telling her I do not owe salvagebid cause the money was wired onetime and that Ithe car is in the storage and I will be need my tittle to pock it up . The money of the storage keep increasing. But they still refused to send my tittle. As of today Sep 26 I still haven't got the tittle .
Sincerely
Dear Revdex.com,
Thank you for the opportunity to respond to Mr.’s rejection of our response to his complaint regarding Salvagebid.
Payment for this vehicle was due by the close of business on August 15, 2019. We have no control over when a member or member’s bank says they’ve sent a wire to us, we only have evidence of when the wire is received. The receipt of wires is done automatically, with corresponding time entries. Our accounting team has verified that
Mr.’s wire was received by our bank on August 16, 2019. As the wire was received past the due date, under the terms of the Agreement, Mr. owes us a late payment fee of $100.
Mr.’s title has been sent to him.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
Please see attached. I do not owe salvagebid. Sara called me late In the afternoon saying I won the bid. Money was deposited first thing the following morning at 9am when the bank opened. I called Sara to let her know money has been paid and she confirmed it takes 3 to 4hours. Bank confirmed money was sent and was received by salvagebid. Money was paid on and before the due date and it was confirmed by the bank but salvagebid and Sara decided to punish me by holding my title. Sara threaten me several times on the phone saying she will hold the title even though she knows my storage fee is going up higher. I contacted a laywer and we have contacted so many other people with similar experiences. We have couple people coming forward and we are still working on getting other people. I am not the first person. There are a lot of people salvagebid have been taking advantage of .This is the way salvage bid have been treating there customers especially Sara. My tittle was received couple days ago after been held for over a month and after Revdex.com was contacted .The title is not useful for me no more since they caused me a lot in damages. I can send it back. I couldn't move the vehicle due to no title and it is held in the storage.
Complaint: ***
I am rejecting this response because:
Sincerely,
***
***Attachment redacted by Revdex.com staff
I found unfair the way SalvageBid conducts business.
I was the highest bidder on three cars after live auction was completed.
Then I was advised to wait on the approval from the owner of those cars before transactions be processed.
The next day, I just realized that I got bid out on those three cars without any further notice. I am wondering if there is a conflict of interest / unethical business done through reselling those cars to relatives, close friends, staff's company or others breaking the established rules and regulations regarding auction business law. Also it would be interesting to know how many other people have been victim of such business practice.
Dear Revdex.com,
Thank you for the opportunity to address the issues raised by Mr.’s report to the Revdex.com.
Salvagebid operates a membership-based online auto auction marketplace and acts as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at salvagebid.com (“Site”). Our Site contains Terms and Conditions (“TAC”), which all Members have to agree to in order to use our services. Mr. agreed to these Terms and Conditions when he became a member on August 19, 2019 (the “Agreement”).
Mr. bid on four vehicles using our Site. As is fully explained on our Site, and was explained to Mr. when he emailed us, the highest bidder is not always awarded the vehicle. A seller may have placed a reserve price on a vehicle. If the highest bid does not meet the seller’s reserve, the seller may elect to further negotiate with a high bidder or the seller may not to sell the vehicle at that time.
Our Site provides the following detailed explanation:
“All final winning bids have to be submitted to sellers for approval. A lot of sellers have a minimum amount that they are trying to receive for their vehicles. They have up to two business day to decide to sell the vehicle.”
As Salvagebid does not own these vehicles, we have no control over whether the seller decides to negotiate with a bidder, accept the high bid, or reject the high bid. We are sorry Mr. is disappointed with the outcome of his bids on these vehicles, but as we fully explain on our Site and in our TAC, Salvagebid is not responsible for the actions of the sellers of these vehicles.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Salvagebid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is NOT satisfactory to me.
In fact, in August 27th, 2019 I bidded the following three cars:
2017 Toyota HIGHLANDER with VIN: ***, 2014 INFINITI QX60 with VIN: ***, and 2017 Acura MDX with VIN: ***.
After live auction was completed on that date of August 27th, 2019, it appeared that I was still the highest bidder on those three cars. Therefore I reached out to Mr Karl R,
Salvagebid's Customer Relationship Manager to inquire about the next steps in my purchase. Mr Karl told me that I would need to wait for seller's approvals within two business
days. In the next few hours, following my conversation with Mr Karl, and without further notice, I just realised that my active bids have been moved to lost bids with outbid sign on
those three cars. I was not notified whether or not the seller on those three cars rejected the bids, wanted to renegotiate the price (as mentioned in FAQs) or simply the sellers are
no longer willing to sell those cars. I wanted to ensure that I am not a victim of an unfair business practice; more specifically I wanted to make sure that those cars were not
clandestinely sold to Salvagebid's staff proteges, as such, violating auctions rules and laws. I would like to know what happened to those three cars. If some of those cars happened
to be sold, who bought them and how?
Sincerely
I bought a car at the auction through Salvagebid. I made the payment for the car before the deadline day.Unfortunately for me, I made a mistake of including the shipping fund for the car in the total payment I sent for the car.Salvagebid organised the shipping of the car through easyhaul for me as the car is meant to be shipped to Nigeria, hence,reason why I sent the shipping cost to them.Cost of car is $2270,total amount I paid Salvagebid is $4214.The shipping amount I sent to them is $1944.After the payment had been made,salvagebid indicated that they don't accept payment for shipping that I should forward the payment to easyhaul account directly.I requested a refund of the $1944 in order to pay up for the shipping.A request of the refund has been placed since the 26th of July and they still haven't sent me the refund.I have sent several emails to them ,but they still haven't sent my refund.Easyhaul will start charging me an extra $50 for storage fee today if I don't pay up for the shipping.I can't raise another $1944 for the shipping at moment.All my savings went into the purchase of this car.I paid for the car in full and I incurred no late payment on the car, why will they hold on my money and refuse to send to me.
Revdex.com:
I am writing to notify the Revdex.com that my complaint has been resolved and that Salavgebid has done the needful. Complaint #***.
I will like to close my case with them.
I paid a $200.00 fee for the premium membership which would allow me to place bids online on multiple vehicles. In my experience dealing with SalvageBid, half of the time their live auction website is down which does not allow me to place bids at the live auction or bid on multiple vehicles.
Basically, as a premium member I am not able to utilize the services I paid for.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s complaint regarding his Premium Membership with Salvagebid.
It might be helpful to understand that Salvagebid is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com. Our site contains Terms and Conditions (“TAC”), which all members have to agree to in order to use our services. Mr. agreed to these Terms and Conditions when he became a member on July 25, 2016 (the “Agreement”).
Mr. complains that “half of the time their live auction website is down” however, in reality, Mr. purchased a Premium Membership from Salvagebid in 2016 and again, on June 27, 2018, Mr. purchase a second Premium Membership from Salvagebid. If the Salvagebid live auctions were down half of the time as Mr. alleges, he would either not have purchased the second membership or he would have known about the live auctions were down “half of the time” and purchased the second Premium Membership with that expectation. In reality, the Salvagebid live auctions are not down half of the time. Salvagebid live auctions are rarely down.
In addition, when Mr. originally became a member of our services, and accepted the TAC on July 25, 2016, the Terms he agreed to include the specification that memberships are non-refundable. Section 5B2 specifically states, “PREMIUM membership is a $200 USD non-refundable annual registration…This registration will automatically renew each year and Buyer will be charged a non-refundable $200 USD annual renewal fee unless the subscription is canceled before the next scheduled payment.”
Also, the Premium Membership allows a member to purchase more than one vehicle. Without the Premium Membership, a member is limited to one vehicle. Since buying his most recent Premium Membership, Mr. has purchased two vehicles from us. He would not have been allowed to purchase the second vehicle had he not had the Premium Membership.
In summary, Mr. is requesting to cancel his Premium Membership which he purchased more than eleven months ago, which was required for his purchase of a second vehicle, and which Mr. specifically agreed was not refundable. Mr. is not required to continue his Premium Membership, and the cancellation of next year’s renewal has been noted in our system. Mr. agreed that the purchase of Premium Memberships is non-refundable in the Agreement between the parties, and as such, no refund is due to Mr..
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Customer Service and Sales Manager
I bought a vehicle and wired the money to SalvagedBid at 10:30 am the next day at the same banking instutition (***) that SalvageBid uses. I also returned to the bank that same day to check the status of the funds and was told by *** that the wire had completed (prior to end of business).
However, the next business day I received a notification from SalvageBid that I owed them a late fee of $145 dollars because they did not receive the funds the previous day. I asked them to verify this with their bank but they did not stating that "We send you an automated email as soon as the funds have come into our account letting you know that they have been received. Your payment came into our account this morning and the email was sent to you this morning.". This automated email was sent from Salvagebid (not the bank) so I tend to believe the bank who verified the wire on the previous business day but SalvageBid would not look into it any further and proceed to charge me $149.35 which is more than they stated the late charge was.
Dear Revdex.com,
Thank you for the opportunity to respond to Mr.’s letter regarding Salvagebid.
We’ve reviewed Mr.’s communication and have decided to issue a refund to Mr. in the amount of $149.35.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
I've used other auction services similar to SalvageBid and I've never had a problem. I created an account on their website and paid their membership fees and sent my deposit in preparation to bid on a 2007 Saturn Sky. I noticed SalvageBid offered an optional livebid service for an additional fee so I enrolled to ensure I paid minimal for the vehicle. Upon entering the livebid system I was immediately disappointed because the service was very slow and lagged. The Saturn Sky finally came up to bid and I was very aggressive to win the vehicle. I was the auction winner when the livebid system started lagging behind. It got so bad that I needed to refresh the page and by that time the vehicle was sold. I checked my won auctions and noticed that not only did I not win the Saturn, their system entered a 100$ bid for the next vehicle on the lot which was a total piece of junk not worth anywhere near 1000$. They absolved my 400$ deposit and informed me that I owed an additional 800$. I immediately called SalvageBid but they informed me that once a vehicle is won it is the buyers responsibility to pay. Obviously I refused so they started taking on storage fees and late fees until my account went into collections. Now I'm getting collection calls from a 3rd party everyday asking me to pay a completely arbitrary amount to bring my account current. I don't feel like I should be responsible to pay for a poor system error and ultimately a bid that they submitted on my behalf without my consent. I'd like to use they're service in the future but they've informed me that I need to make my account current before they would allow me to bid on another vehicle.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s complaint against Salvagebid. It might be helpful to understand that Salvagebid is not like your local used car dealership. We provide our members with access to an online auto auction and we act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com.
All member’s must agree to our Terms and Conditions (“TAC”) in order to utilize our services. These TAC, with our Privacy Policy, and Rules and Policies, become an Agreement between the parties. Mr. acknowledged his agreement to these TAC on March 19, 2018 at 8:23am.
Our records indicate that Mr. placed bids on a 1999 Honda Civic, during a live auction on March 20, 2018. We have checked our records and there was no disruption in service or delay with our system. Mr. won this vehicle. We sent him an email that day notifying him that he won. Mr. did not want to proceed with the sale, but it was explained to him that he was bound to the bids he made.
The Agreement between the parties, Section 7E of the TAC, specifically states, “Once a bid has been submitted, you cannot be retract, delete, or cancel the bid.”
We are sorry Mr. is having regrets about his bid, but his choice to bid is not the responsibility of Salvagebid. We have simply followed the terms of the Agreement between the parties.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
Unfortunately, Salvagebid does not give buyers a lot of information on passed auctions probably an attempt to erase a paper trail. However, I was able to pull the listings for both vehicles in question. I also pulled my email from Sarah after awarding me the Honda Civic where my immediate response was that I did not bid on this vehicle. I find the dates interesting, Sarah's email was on March 20 2018 which is the same end date of the Saturn Sky listing while the end date of the Honda Civic is April 10 2018 and the bid price is only 25$ while they are asking me for 1,300$. I've also attached my transaction history from them which shows all the money that have taken. They've taken all this money and gave me nothing but more bills and collections calls and they want another 800$ to stop collection proceedings.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s reply to Salvagebid’s response to his complaint.
As we previously stated, all member’s must agree to our Terms and Conditions (“TAC”) in order to utilize our services. Mr. acknowledged his agreement to these TAC on March 19, 2018 at 8:23am.
We have reviewed our records in detail, and they indicate Mr. placed bids on a 1999 Honda Civic, during a live auction on March 20, 2018, and won this vehicle. As specifically stated in the TAC, “Once a bid has been submitted, you cannot be retract, delete, or cancel the bid.”
In Mr.’s response he complains that he never even received the vehicle that he won. This is correct, however that was Mr.’s choice. When Mr. emailed us, he said he would not be making any future payments on his vehicle. We then reiterated what is in our TAC, Section 7F, “In the event a vehicle is not paid for within the time specified by Company, you agree that Company may, in its sole and absolute discretion, cancel the sale, relist the vehicle for sale. If this occurs, you agree to pay Company the relist fee of $1,000.00 USD or 15.0% of the sale price, whichever is greater, plus Company's transaction fee.”
Mr. stopped communicating with us, and pursuant to our TAC the vehicle was relisted for sale on March 30, 2019. As explained in the TAC, which Mr. agreed to, “Relist fee must be paid by wire transfer only. In the event that you fail to pay the relist fee by wire transfer within the time specified, this fee will be taken from your Security Deposit paid in advance to Company. You will forfeit the Security Deposit and be responsible to pay a relist fee price, Company’s transaction fee, plus any collection costs, including court costs and reasonable attorney's fees. You agree to verify relist fees and relist dates prior to bidding on vehicles. If you cause excessive vehicles to be relisted, you are subject to suspension or revocation of your bidding privileges. You agree that failure to pay all outstanding balances due on your account may result in your account being referred to a third party for collections purposes, with the addition of a $50 collections fee to the original amount owed.”
We are sorry Mr. is having regrets about his bid, but his choice to bid is not the responsibility of Salvagebid. The fact that Mr. does not have possession of the vehicle was based on his election. We have simply followed the terms of the Agreement between the parties.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
On February 08, 2019 I purchased a car from this company at that time they inform me that I would receive the title for this vehicle in about 30 days. At some point later on they informed me that they would be sending the title to an auto tag agency in Miami. I informed salvage-bids representative Carl that the car was none running therefore send the title directly to me and do not send it to the tag agency he acknowledged by email that he would send it directly to me. It is now going on 2 months and salvage-bid is now saying they sent the title to the tag agency anyway. I have made multiple attempts to speak with anyone at that agency and always get voice or pertinently put on hold. Salvage-bid needs to take what ever steps are necessary to get the title to the vehicle I purchased from them into my hands.
Member purchased his vehicle on 2/8/19. He lives in Florida and the vehicle was purchased in the state of Fl. Because of this, we are required to process the documents through a tag agency in Fl if he is planning on registering the vehicle in the state of Fl. I had already verified with member that his intention was to register the vehicle in Fl. Member is stating in this complaint that Karl acknowledged by email that we would directly send this title to member. I have reviewed the email history with this member and I am not finding any such email.We sent the documents to the tag agency on 3/15. Typically they call people about 7 days after they have received the documents. Member is stating that he has not heard from the tag agency and he is not able to get through to them when he calls. I told member through email today that we will reach out to the tag agency to request that they contact him. We then received the Revdex.com complaint.
Sarah J.
Customer Relationship
Manager
Complaint: ***
I am rejecting this response because: I told both Carl and Shara ( whom I was told by Carl was the supervisor ) that I did not plan on registering the car so do not send to a tag agency, but send me the tile so I can resell the car. I feel they sent it anyway to this tag agency as a deliberate act of revenge because I filed a Revdex.com complaint and they had to pay back $1545. they over charged me. If this was not the case how do they explain that the promised 30 days is now 60 days and this " Agency " can't return 1 phone call. It is obvious that they are planning to drag this out as long as possible. I bought the car from them and had no dealings with this tag agency and Salvage-bid needs to take what ever measure necessary to get me the title, not pass the buck and blame it on a third party. This issue is not resolved until I have a title in my hand.
Sincerely
We purchased a car on this but sure. Paid for the car the very next day. Paid also for transport through a company suggested by them. Was told the car would be delivered on the next day (3-7-19). We just received it today 3-13-19. We were charged 160$ more in stoarge fees. This was not our fault yet we paid it. We won't get the title if we didn't pay.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s review complaint regarding a vehicle that he purchased through our brokerage services on March 4, 2019. Salvagebid, LLC strives to provide excellent service to all our members. Although the issues Mr. complains about are not a true representation of the facts, we are disheartened to learn he is not satisfied with our service.
It might be helpful to understand that Salvagebid is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com. When people join as members of our service, they agree to our Member Terms and Conditions, which incorporate Rules and Policies. Mr. originally agreed to these on March 2, 2018.
When Mr. purchased his vehicle through us on March 4th, he contracted with Easy Haul, LLC to ship his vehicle. Easy Haul is a different company than Salvagebid. We’ve reviewed Easy Haul’s records and find that Easy Haul provides information to their customers explaining that they are not responsible for storage fees charged by auction yards.
Mr. mistakes Salvagebid’s policy regarding vehicle documentation. According to our records, documentation related to Mr.’s purchase was mailed out on March 19, 2019.
Again, although Mr.’s issues are not the responsibility of Salvagebid, we are sorry that he is not satisfied with his experience with us.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Customer Service and Sales Manager
Hello and thank you for taking the time and putting an effort in assisting me in this stressful situation. On February 27, 2019 I opened a free account with salvagebid in an effort to obtain an affordable vehicle. On February 28 I paid $200 for a one year membership that allowed me to participate in the live bidding process and provided a $400 security deposit. On March 6 I attempted to buy an 06 Nissan Xterra through what they call the buy now option which allows people to buy certain vehicles outside the bidding process. The seller of the vehicle asked for $2,000 I attempted to purchase and received an error message. I proceeded to place a pre bid for $1100 and did not plan to bid more than what the seller thought it was worth. I waited for the the vehicle to appear on the live bidding on the next day March 7 when it went up for auction. When it appeared in the live bidding system and other bids came in I stopped bidding at $2,000 the live bidding continued and showed that the item was won by another bidder. After about an hour I received a call from salvagebid claiming that I had won this vehicle for $3,000 I mentioned to the person who called that I had not placed a bid that high and their system indicated someone else won. I asked if they could cancel the order as this was an error. They wanted a fee. They asked me to check the emails they sent and I called back the next day. I explained the situation to a person named Carl and he said their IT department would investigate. I replied to their email to inform them I would not wire $3,900 they asked for and to either cancel the order or when they found the error correct the charges. They replied claiming the IT department did not find an error and asked for $3,900 and now late fees. I mentioned to them that upon further research there are complaints on various sites that show their system has had issues and asked them for a copy of the log. I am waiting for their reply. They are not offering any other solutions.
Dear Revdex.com,
Thank you for the opportunity to correct the facts regarding Mr.’s complaint against Salvagebid. It might be helpful to understand that Salvagebid is not like your local used car dealership. We provide our members with access to an online auto auction and we act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com.
Mr. states a number of things in his complaint that are simply not true. While he did bid $1100 on March 6tth during the pre-sale, on March 7th he bid up to $3,000 during the live sale.
Mr. complains that he was bidding against himself, but this is also not true. We have members throughout the world, all of whom can bid on this car. Mr. called Salvagebid numerous times to increase his maximum bid to $3,000, authorizing multiple increases to his security deposit to secure this high bid amount. Once the bidding on the vehicle Mr. was interested in reached $3,000, Mr. did not bid anymore and won the vehicle for $3,000. With his bid price, fees, and now late fees and storage fees due to his non-payment, the balance as of 3.14.19 on his account is $4,420. Additional late fees and storage fees continue to accrue.
When Mr. became a member of our site, he agreed to our Terms and Conditions (“TAC”). Mr. agreed to these Terms and Conditions when he became a member on February 7, 2019 (the “Agreement”).
As a part of the Agreement between the parties, we very clearly explain that bids are nonrevocable. “You agree that you cannot retract, delete, or cancel any bid for any reason. You agree that you are obligated to pay the amount of any bid (plus all applicable fees) that you submit or authorize (or is otherwise submitted or authorized through or under your Member Account) if your bid is accepted. This includes all bids placed during the Preliminary Bidding Period and the live Virtual Auction and applies regardless of how or where your bid is placed.” Mr. chose to bid up to a maximum amount of $3,000 and he is bound to his bid.
Mr. also complains that we refused to refund/restart the bid before the vehicle goes up for auction. As we are only a broker for the auction, we do not have control to restart an auction. Our status as an auction broker is also clearly explain in the Agreement between the parties.
We are sorry Mr. is having regrets about his bid, but his choice to bid is not the responsibility of Salvagebid. We have simply followed the terms of the Agreement between the parties.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
Complaint: ***
I am rejecting this response because:
This is completely false. At no point that I ever claim through any correspondence that I was, "bidding against myself". I have attached a copy of the emails. I never called on multiple occasions to increase my bid to $3,000, the only time I ever called them was a day after the auction to notify them of their error. I have attached a copy of their own terms which clearly state you only need a $400 deposit unless you are bidding over $4,000 or on multiple cars. I let them know since the day that they called that something was not right, the only thing I regret is attempting to do business with them.
ATTACHMENTS REDACTED BY Revdex.com STAFF
Sincerely
Dear Revdex.com,
We’ve reviewed the emails and screen shots submitted by Mr. in his rejection of our response. They do nothing to support his message.
The first screen shot of our Terms and Conditions accurately reflects that a member needs a deposit of $400 or 10% of the value of their intended high bid, whichever is greater, but that is not relevant here since no one bid higher than Mr.’s winning $3000 bid. The remaining screen shots are messages with our customer service team, which accurately reflect that Mr. was immediately informed that he was the high bidder.
Our bid records show that, in addition to setting a preliminary bid of $1100 during the pre-bidding on March 6, 2019, Mr. bid fourteen times during the live sale on March 7, 2019. Mr. placed the winning bid at 12:18pm on March 7, 2019. At 12:28pm on March 7, 2019, our team emailed Mr. to inform him that he won the auction.
According to the emails submitted by Mr., Mr. called our office the next day, disavowing his bids. In order to confirm there was no defect in our system, our technology department reviewed all of the bids coming from Mr.’s account. Our information technology team has confirmed that the fourteen bids placed during the live sale on March 7, 2019 came from Mr.’s account.
It is possible that Mr. left his account open on a computer, provided his login credentials to someone else, or otherwise did not properly secure his account information. However, should that be the case, Mr. is still liable for all bids placed via his account. This is fully explained in the Agreement between the parties,Section 2, “By using the Website, you accept full responsibility for your login information and any bidding or purchase activity that may result from use of that login information. It is up to you to keep that login information secure. If anyone other than you uses that login information to bid on or purchase a vehicle, you will be financially liable for all associated costs up to and including the full purchase price of the vehicle and any applicable fees.”
As was stated in our prior letter regarding this matter, the Agreement between the parties provides: “You agree that you cannot retract, delete, or cancel any bid for any reason. You agree that you are obligated to pay the amount of any bid (plus all applicable fees) that you submit or authorize (or is otherwise submitted or authorized through or under your Member Account) if your bid is accepted. This includes all bids placed during the Preliminary Bidding Period and the live Virtual Auction and applies regardless of how or where your bid is placed.”
Whether Mr. left his account unsecure so that someone else bid via his account, or whether he has buyer’s remorse and did not want to honor his previously placed bids, he is still liable for all bids placed through his account.
Please do not hesitate to contact me if you would like to discuss this matter further.
Sincerely,
Sarah J
Sales Manager
Complaint: ***
I am rejecting this response because:
I added the emails and screenshots due to your first reply's two claims, "Mr. complains that he was bidding against himself." And "Mr. called Salvagebid numerous times to increase his maximum bid to $3,000, authorizing multiple increases to his security deposit to secure this high bid amount."
As I stated and showed you in the emails and screenshots neither two of your claims were factual. They are relevant and prove that you made incorrect claims. Clearly I would not need more than a $400 deposit "to secure this high bid amount" as you stated. Your new claim that there were 14 bids placed during the live sale also doesn't add up. The bids were in $100 increments. This means that if I had placed a counter bid 14 times starting from the prebid of $1100 I would have offered a counter bid of $100 fourteen times. This would have increased the price well above $3000 when you add in other peoples bids. When I received the call at 12:28 p.m I let them know right away I had not bid that high. Clearly I let your team know as soon as I was contacted. The most transparent thing we can do is to allow the Revdex.com to review the IT logs.
Sincerely
I bought a vehicle on their website on February 08,2019. Terms indicate a wire transfer is to be made which I did the next day. Their Bank Wells Fargo had a major system shut down issue which virtually stop Wells Fargo's ability to operate . It affected business from 02/08 thru 02/12. On Monday the 02/09 I received a phone from a person named Sarah at Salvagebid she insisted that my wire transfer was done incorrectly and I would be fined $100 everyday until I sent another wire transfer . She insisted my original wire transfer made from my Bank of America would be automatically rejected by her bank Wells Fargo and it would automatically be returned to my Bank of America account. The following day 02/12 a person named Carl from Salvagebid called and basically told the same thing $100. a day fine were stacking up and the only way I could stop it was to run to the Bank and send another wire for $1545 for the car I bought for $850. with all the hidden fees now $1545. So I stupidly did just that and sent another wire. By 02/13 Wells Fargo was just coming out of their major issue and informed me that Salvagebid had in fact received all of my wire transfers and offered to help get the one I sent from my Wells Fargo account back. Salvagebid denied their request. Salvagedbid now claims they can't refund my money because they don't know where I am even though all of my contact info address, phone number, email is on my profile on their web site. They didn't have any issue finding me last week when they scammed me into paying them twice. I have now paid them $3090.00 for a car I bought from them for 850. that's probably worth more like 500. I guess you could say they have figured out how to turn junk into GOLD. Please HELP!
Tell us w
Thank you for the opportunity to correct the facts regarding Mr. complaint regarding a vehicle that he purchased through our brokerage services on February 8, 2019. Salvagebid strives to provide excellent service to all our members. Although the issues Mr. complains of are not the responsibility of Salvagebid, we are disheartened to learn he is not satisfied with our service.
Because of an issue with Wells Fargo bank, Mr. paid more than the balance due on his account. The over-payment issue originated with Wells Fargo Bank, not Salvagebid.
Salvagebid received the over-payment on February 12, 2019. The next day, February 13, 2019, we contracted Mr. to inform him of the over-payment and to clarify his mailing address in order to send a refund of the over-payment amount. It is our policy to get confirmation of a member’s mailing address before we send a refund check, since many of our members move over the many months and years since they first joined our service.
Mr. did not return our phone call until February 20, 2019. As soon as Mr. confirmed his address for us on February 20, 2019, we ordered a refund to him in the amount of the over-payment, One Thousand Five Hundred and Forty-Five Dollars ($1545). Refund checks typically take a few days to process. Two days after Mr. confirmed his address and while the refund check was processing, Mr. requested to have his second wire recalled. We stopped the refund check from processing, and approved Mr. request to recall his wire.
Again, we are very sorry that Mr. is not satisfied with his experience with Salvagebid. We are sorry for the issues he had with Wells Fargo and are happy that his over-payment has been refunded to him and this matter has been resolved.
hy here...
This is my first and last time with salvageBid. I read all those comments from them and decided to a give an opportunity, I thought maybe, they had changed the way they make business but they have not change. if you send a payment they will keep charging you $100 extract while the transaction is complete it then you will realise that you will need to pay extra $30 for another wire transfer after my first and last experience with salvageBid. I decided not to even keep my account with them.
this is the 4th bad comment leave to SalvageBid I really recommend you to do a search on them and see how bad they are. still not believe use *** and you will see it by your own naked eyes.
To the Revdex.com,
I am writing to you to relay an experience I recently had with SalvageBid Brokers. I used SalvageBid.com’s “Basic plan services” to purchase a vehicle for personal use; however, during my dealings with this company, I encountered some questionable and deceptive business practices. What I consider a fraud and a scam. The following is an account of my experience with this particular business.
On February 20, 2018, I registered with SalvageBid Brokers to buy a salvaged vehicle through Insurance Auto Auctions IAA. During my registration with SalvageBid.com, I selected the SalvageBid“Basic plan”. Through the basic plan, I successfully bid upon and won a 2014 Malibu. I was immediately notified (via telephone) by one of SalvageBid.com’s representatives (the representative was named Sara J., title - Customer Relationship Manager). She informed me that I won the vehicle and I needed to pay the bid and associated fees by the following day before 5pm. At no point during the telephone conversation was I informed that they had upgraded me to a selected “Premium Membership”. She advice the vehicle invoice would be sent to my email.
The following day, while reviewing my invoice at the bank, I noticed a “Premium Membership with a $200 added to my total invoice.” However, in order to meet the deadline, I wired the full amount on the invoice because I did not want to receive the SalbageBid Company $100 service charge for a late payment. When I arrived home I had a SalabageBid email advising me they had received my wire transfer and my vehicle was ready for pickup. I immediately email SalvageBid Rep Sara J. and I informed her that I had paid the full amount on the invoice but that I needed a refund for a Premium Membership $200 that had been added to my invoice. I informed her that I never applied or requested the Premium membership a $200 cost.
I also wrote to three SalvageBid.com Customer Relationship Managers (including Sara J.) about my issue. All three stated that they would cancel my membership for next year but no refund would be issued. I asked if this was a standard company practice (upgrading memberships without informing the customer). Two of the managers never responded back to my emails. Sara J. justified the actions by stating that the Premium Membership was added as a convenience to me and I should have said something prior to paying the invoice.
Sara’s email reads as follows: “Elias, The Premium membership fee is added to the invoice of your first purchase as a convenience to you. It is an optional fee that you were not required to pay. We spoke with you the day that you purchased your vehicle to discuss your invoice. (Premium membership was not discuss) Since you paid your Premium membership fee with the wire we are not able to refund your membership. You are able to continue to bid using your Premium membership”.
Sara advice there was no way they could transfer back the $200. I responded that she could refund to my credit card or mail a check with the vehicle title. Sara J. never responded to this suggestion. It is my sincere hope that this experience will assist anyone else in evaluation of SalvageBid.com in the future. Although I have no further recourse with SalvageBrokers.com, I hope this unpleasant experience helps in preventing others from enduring this SalvageBid Brokers type of deceptive practice. What I consider company predetermine fraud and a scam.
Thank you.
We are sorry to hear about this member’s negative experience with Salvagebid. In regards to the membership fee, we add the fee to invoices of members on our Basic membership plan so they can immediately continue to purchase vehicles after their first purchase; as the Basic membership allows only one purchase. The purchase of the vehicle was discussed with the member before payment was made at which point, there were no questions about the fee. Per our terms, that all members must agree to, our membership fees are non-refundable. However, we will go ahead and make a one-time exception and refund the membership fee to reach a resolution with our member. For the future, please review our terms and conditions, and feel free to reach out to us with any questions, our customer service team is always ready to assist in all matters.
To the Revdex.com,
My plan was to buy one vehicle from IAAI auction with the SalvageBid Brokers with their Basic membership Plan for one vehicle. SalvageBid (Sara J.) Representative did call me and informed me I had won the vehicle but she did not inform me that “as a convenience” they had added $200 dollars for a Premium Membership on my vehicle invoice. I understand and reviewed SalvageBid Brokers fees term and conditions before applying and bidding for the IAAI auction vehicle. One vehicle with the SalvageBid Brokers Basic membership plan and their service fees.
I never requested or apply for SalvageBid Brokers Premium Membership $200 to buy multiple vehicles. On another note; I did freely, reach out to three SalvageBid Service Managers and asked them if that was a company practice to add the Premium membership $200 to their invoice. SalvageBid Service managers never responded back to my emails. Furthermore; as my last recourse reported to Revdex.com my first ever negative report.
I would like to know when and how SalvageBid Brokers is refunding, are they adding $200 to my credit card or by a company check.
Thanks