Salvatore Ferragamo Reviews (6)
Dear Sir/ Madam,
The main purpose of writing this mail that if I am talking about your prestigious brand it’s really shameful for me to say something wrong because of totally unsatisfactory response which I got from your teams. Actually I have been purchasing many products from your brands like shoes, belt, wallet etc. I brought one Ferragamo M. Belt in 2018 end from Vasant Kunj Outlet but after completion of 6 to 7 months, it was not in good shape and leather was also pasting out then I visited the store and complaint a file dated 6th July’ 2019 but what I get in response, we cannot do anything, it was shocked to hear this. Whereas we keep buying from your prestigious brand and we trust on your brand. In other branded product they just replace it without questioning. So without any hassle, we are expecting from your company too. I have been keeping patience for a very long time, it hardly matters to me but we should we aware of the brands the way they deal with the customers I am not that kind of person who put wrong feedback on your website and in social gathering.
Hope to get a positive reply.
A-58, VASANT MARG,
VASANT VIHAR, DELHI- 57
Review: I love Salvatore Ferragamo's shoes because its best quality. I bought 2 pairs in 2014.
However, I bought "0561536150558 Varina" series# RF [redacted]" at Wrentham [redacted] on 10/**/2014, the left shoe is broken from the sewing line already, despite I barely worn three times in total. The right one is perfect. I really think it is the quality problem.Desired Settlement: exchange for a new one
At this time, I have not been contacted by Salvatore Ferragamo regarding complaint ID [redacted].I have not hear anything from the company. Please helpSincerely,[redacted]
Review: I placed two orders. The first order# is [redacted](two pair of shoes, $650 each) and the second order# is [redacted]( one pair of shoes, $455). Note, all three shoes are the same style. Later I returned both pairs of shoes from [redacted] within the return period and kept the one from [redacted]. However, they refunded the one pair from order# [redacted]($650) and one pair from order [redacted]($455). I had called their customer service a few times during past month to tell them that my intention was to return both pairs from order [redacted]. They told me they understood my intention but refused to make a adjustment.Desired Settlement: I would like them to refund me $650 + $650 for both shoes from order number [redacted].
$195 was credited back to the customer, satisfying her request that she be refunded for a total of $1,300.
Review: On [redacted] July my sister [redacted] placed an online order (order no [redacted]) for me using her credit card in the amount of $246.24. The next day, I received an email advising that the order has been cancelled and there was no explanation offered. The following day [redacted] called the customer service number [redacted] and was told that Scottsdale store has the last pair and asked her to call them direct. She purchased the item from the Scottsdale store and paid $262.44, the difference being the freight charges. On [redacted] July I received an email from [redacted] (Client Service) explaining why my order was cancelled, the reason was the item was out of stock. Clearly, this was not the case. I emailed the customer service office demanding they reimburse me the difference but they refused. Therefore I demand that they refund me the full amount because I have been lied to and inconvenienced.Desired Settlement: Refund of the full amount
Client placed an online order on July [redacted] and was notified via automated email on July [redacted] that the item was out of stock and her online order was cancelled. She called our eCommerce Customer Service and was directed to the Scottsdale store to place an order via phone since the store had her item in stock. Our online store and brick and mortar stores are separate corporate entities so we do not share inventory or clients' payment information.
On July [redacted], our eCommerce Customer Service contacted the client confirming that her online order had been cancelled due to the item being out of stock.
On July [redacted], client emailed our eCommerce Customer Service asking for a refund on her tax and shipping from her order from Scottsdale.
On July [redacted], our eCommerce Customer Service wrote back telling her that since her online order was cancelled due to lack of stock and that our online store and retail stores are separate entities, no funds were exchanged online so we were unable to credit her for the taxes or freight.
I have spoken with our Corporate Retail Customer Service and they have agreed to accommodate the client. She will be receiving a check via post in the amount of $16.20 for the taxes and shipping that she incurred while purchasing at our Scottsdale store.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am referring to an earlier complaint lodged to you, ID [redacted]. This matter has been resolved nad the complaint is closed but up till now I have not received any cheque from them.
Desired Settlement: To receive payment as previously agreed, a reimbursement for postage in the amount of $16.20.
I am sorry for the delay in getting the customer their refund check.
I have put through the request today for the check in the amount of $16.20. The customer will receive the check within the next 2-3 weeks.
Review: I just want to express my disappointment with Ferragamo. I purchased my belt in Singapore on 10/**/2014 and after couple months, the belt starting to show scuff and it tears open a little bit on the stitching.
I brought the belt and the receipt to the [redacted] in Bellevue, WA on 7/**/15 since it's still under 1-year warranty. After not hearing anything back from them for more than 6 weeks, I called in today 9/**/15 and ask about the status and talk to Peter. Peter first told me it's still in process then after couple minutes talking, he said that it actually will cost $40 to repair.
I was astounded by this, I use this belt the same way as I used my other belts (Gucci, Hermes). Other belts definitely don't have this problem so this is clearly a defective product (or lack of quality control by Ferragamo?). Not only that Ferragamo refused to repair the belt when it's still under warranty but it took more than 6 weeks to actually give me an estimate? I'm wondering how long it's going to take if I want to go forward with the repair.
Recently, I purchased Ferragamo shoes from [redacted] and when one of the stitches loose after using it for less than a week, they quickly offer me to refund/exchange the shoes (I opted for exchange and the shoes still look great after 2 months). You guys probably should learn customer service from [redacted]. I opted to not go forward with the repair if I have to pay for it.Desired Settlement: I would like for the belt to be replaced or refund the whole SGD $490
At this time, I have been contacted directly by Salvatore Ferragamo regarding complaint ID [redacted], and I have ship back the affected product and still waiting for it to be fixed. I will update the case once I received the item back.
The customer complaint detailed in Case id# [redacted] has been resolved by the current manager at the store level. Please see the correspondence below and let me know if you need any other information, Thank you, Best, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.