Sam Ash Music

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No worries I will know the next time moving forward to get everything communicated in writing to avoid such a situation again I actually know someone who is celebrating their birthday party at Taj in a few weeks and I instructed them to be sure was is discussed is in writing signed and dated I would hate for them and their guests to go through the sameIn all actuality, an apology would of been suffice since I know for sure that what was agreed upon that night wasn't given Trying to accommodate me does not take way the fact I didn't receive the services that was expected Whether you get money from the door or not, if you say $before 12am to your guests that's what it should beThe additional table that I was suppose to the night of the party was being occupied by people who were doing Hookah I'm sure that wasn't worth $ As I stated before my guest made the best of the night In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

TAJ LOUNGE [redacted] *** The details of this matter are as follows:Complaint involves: Refund or Exchange Issues Venue statement of the problem: A client named by [redacted] emailed the events office on September [redacted] Inquiring about organizing her birthday at our venue Taj lounge for December [redacted] I initially spoke with her and sent over bottle packages and she called back with some questionsShe was Interested in getting tables for her eventI stated in order to get tables the minimum will be a $1,per table so the total for her event will be $2,all in for tables that was promised to herOn October [redacted] [redacted] came for a walk through to see the venue and make a deposit for her birthday eventBelow is the original package selection that the client has chosenPatron $Coconut $Vodka $Hennessy $Johnny Walker Black $Gin Bombay Saphire $Complimentary Champagne Once client reviewed package deal she was happy and finalized with a signature and a $depositShe was also told that remaining balance of $can be paid the night of her event on December [redacted] by cash or by credit cardClient was aware of the cancellation policy if she was to call on December [redacted] she will get a full refund of her $On December [redacted] [redacted] emailed her guest list under [redacted] and I have replied and receivedOf the day of her event December [redacted] [redacted] called the events office to let is know that she wanted to down grade to to bottles per table and that amount came out to $And I will mention to the manager on duty but could not promise anything to herAs it was the holiday season and tables where $on that night I did when she arrives to please speak with manager on duty cause it will be her discretion for tables the night of your eventI also mentioned to [redacted] the reason why we gave her tables cause she was doing a $2,spend All of [redacted] guest was free till 12am, and we also had her guest list that she had emailed at the door so we can accommodate all her guestThe manager on duty was aware of the down grade and was still helpful enough to honor her tables but client was not happy with the options that was given to herOn December [redacted] [redacted] emailed stating that she had a lost item at the venue and did not mention anything about her eventI personally called her and ask her how everything went she just said there was confusion with the tables but did mentioned herself and her guest had a great timeI just was very surprise that she would have reported us when we have been very accommodating and she never express her concerns directly to the venueThank YouMarilyn C*** [redacted] [redacted] [redacted] ***O: ###-###-####F: ###-###-#### [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ On 10/17/the customer pre-ordered a Spanish-version karaoke wireless microphone that had been announced by the manufacturer but not yet releasedOne month later on 11/16/15, the store associate informed the customer that he had called the manufacturer who said an ETA was not available due to production problemsThough a store manager offered a full refund, the customer decided to wait for the special order even without an estimated arrival date The next day (11/17/15), the manager called the customer after speaking with the manufacturer again to let him know that the manufacturer said it could be a couple more monthsThe manager offered to get the customer the English version of the karaoke microphone that was currently available at a discount as the Spanish one has not yet been madeHe also told the customer that an extra Spanish ais available though it offers fewer sounds than the full Spanish version yet to be releasedThe manager also offered a different system that was available About two months later, on 1/11/16, the manager called the customer, who had a friend translate for him, to let him know the manufacturer said delays had pushed back production another couple monthsAgain the manager offered a full refundThe customer refused and chose to continue to wait for the orderThe same day the store associate called the customer's friend to apologize again and offered to mail the customer two $gift cards at no charge due to the inconvenienceThese free gift cards are due to arrive to the customer in FebruaryThe customer's friend agreed to keep waiting and thanked our associate for the accommodation Two weeks later on 1/26/16, another store manager called the manufacturer who said they hope the new Spanish karaoke microphone will arrive in April but could still not guarantee the arrival date due to more production delays in South KoreaThe manufacturer recommended the store cancel the order and offer to refund the customer since they could not guarantee deliveryThe manager called the customer with this news and offered a full refund, but the customer again declined, choosing instead to wait for the order Over the past three months, we have offered discounts, free gift cards, alternate solutions and a full refund in our efforts to help the customerWe are trying to do everything in our power to make this right Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) sam assh o el responsable de escribir este reporte esta malipulando la informacion incorrectamente no estan diciendo que desde el dia de la compra al primer mes me hicieron ir a la tienda unas o veces y como ya habia dicho antes me cuesta mucho tiempo y dinero ir a la tienda sam ash por que vivo lejostampoco dicen que me mintieron hacerca de la fecha de llegada del producto unas o veces posponiendo la fecha de llegada del producto lo cual fue mentira y tienen que haceptarlo !me mintieron!!!! por otra parte dicen que yo he elegido esperar, y es cierto, pero no es tanto una eleccion es mas que no tengo otra opcion, ya que yo inverti tiempo y dinero esperando este producto a base de mentiras el pasado martes de enero se comunicaron conmigo como ya esta escrito en su reporte pero dicho en otras palabras quieren que hacepte un producto de menos valor que el que yo pague dicen que estan tratando de satisfaserme como cliente lo cual tambien es mentira antes de hacer mi reporte en Revdex.com nunca me regresaban las llamadas nunca me ofrecieron un descuento como dicen y las soluciones que ofrecen solo les favorecen a ellos, ademas dicen que mandaron targetas de $que no he recibido pero que ademas yo no las pedi yo fui muy claro como es que queria que se resolviera el problemay es que quiero el producto!!!! no me importa lo que tengan que hacer yo creo que no es tan dificilel producto esta a la venta en amazon que al parecer es una compania mas seria lo podrian comprar alli y entregarmelo y si no esta en espanol tanbien estan a la venta los chips de musica en espanol por separado eso realmente seria querer satisfacer un cliente Revdex.com TRANSLATION: They are not telling you that since the day of purchase they made me go back to the store like or timesLike I mentioned before this cost me a lot of time and money to do because I live really farThey also didn't mention that they lied to be about the delivery date about or times and kept postponing it and lying about itThey need to accept it They lied to me!! On the other side they are indicating that I have chosen to wait That is true, but only because I do not have any other options as I have already invested time and money waiting for this product On January the they contacted me and asked me to settle for a product of less value than the one I paid for They say that they are trying to satisfy me as a client which is also a lie because they had been ignoring my phone calls and they never offered me a discountThey also mentioned that they sent me $gift cards that I have never received or asked for I was very clear on how I wanted the issue to be resolved, I just want the productI don't care what they have to do and it shouldn't be that hardThe product is for sale on amazon which seems to be a more serious company They can purchase it off of there and give it to me and if it is not in Spanish they also have Spanish music chips that are sold separately That would be really trying to satisfy the customer Final Consumer Response / [redacted] (4200, 12, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) entiendo que sam ash no tiene control sobre la manufactura del producto pero eso no fue lo que me dijeron cuando yo pague por elComo dije antes me mintieron diciéndome que el producto llegaría pronto y ya pasaron aproximadamente meses y por supuesto que pueden hacer algo como ya también les mencioné el producto está en Amazon y también venden los accesorios para que me entreguen el producto como yo lo ordene o que me devuelvan el dinero completo de mi compra pero que también me den la diferencia del precio del costo en Amazon con los accesorios Revdex.com TRANSLATION: I understand that they have no control over the manufacturer but that is not what they told me when I purchased the productLike I previously indicated they lied to me when they indicated that the product would ship out promptlyIt has been over months and they can purchase it off of Amazon because they sell the accessories that it needs to complete the product like I ordered itOtherwise, I would like them to refund my money and also include the difference of what it would cost me to purchase the product and its accessories off of Amazon Final Business Response / [redacted] (4000, 15, 2016/03/03) */ As the manufacturer has not been able to deliver the product in a timely manner, we refunded the customer's full deposit back to his credit card on 2/17/We spoke with the customer when he visited the store on TuesdayWe apologize again for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Yes, my guest made the best of the night after having to stand outside in the rain for an hour when they arrive before 12am I was at the door when they were charging my guests $dollars The initial conversation I had the night I left the deposit, I was told I wasn't locked in to buying all the bottles the night of the event My intentions where to purchase additional bottles But after the service I received I chose not to From what I can recall, I had two bottle minimum per table and my understanding when I requested the bottles I wouldn't have emailed the night of the event if I didn't feel that it was a discrepancy with what I discussed earlier that dayThe majority of my guest never made it inside the venue due to how unorganized the system of letting people in wasMe being told one and then when speaking to management they are unaware what was reserved is not the way in doing businessAll those who attended my party can vouch on how poor the service wasIf nothing else comes out this ordeal, learn to value your customers a little more I'm sure your business will continue as usual I just didn't appreciate the way my guest were treated after I spent my money to help you stay in business] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b I did not receive any bottle service, no drinks were pouredThe bottles were simply put on the tableI had to ask a porter to bring the ice scooper so that we could make our own drinksWhen I asked the waitress about her service she said she doesn't pour peoples drinksI complained to Marilyn and she said she would speak to a manager but nothing happenedNo one came to speak to us or anythingMy guest stayed outside for hours, some left, some paid to get in even though I paid for a # of guest with the packageWhen I arrived I was informed that to keep the table after I'd have to pay for an additional bottle but when came another person told me we had to move even if we paid for another bottleNo one can be surprised about this complaint because I was complaining all nightPoor service no one even called me back to discuss my concerns In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

"On February [redacted] a customer named [redacted] came for her table reservation and was greeted at the door by MarilynThe reservation was setup for a Buy bottle full price and you get then 2nd bottle free with a $gratuity chargeAs [redacted] arrive Marilyn discuss her package stating its a buy one get one bottle and the minimum for a Saturday is usually $to keep the table for the night [redacted] was aware that the table will only be till 1am not till 4amI showed her a list of bottle we offer at full price and she got one for $plus tax and gratuity so that came out to $and for the additional comp bottle we charged her $so her total was $When she paid for her bottles she was escorted to her table and was given the full serviceLater on the night [redacted] came to Marilyn and ask if she can have the server stay at her table and pour each drink out until the bottles are goneAs a venue customer service is very important to us and we do make sure our client are very happyWhen [redacted] arrived she stated that she has more guest coming and she ask would they get in I stated they will but they will have to wait on the general lineIf [redacted] had all her guest even if it was people I would have let everyone in at the same time with no waitBut I have to be fair as a venue and make sure that other guest have been waiting and I could not skip the line for her additional guestOverall [redacted] was aware of her package selection and the time she will have her tale for and was given exceptional customer serviceI am very surprise to get a complaint from her."

Initial Business Response /* (1000, 5, 2016/01/27) */
On 10/17/15 the customer pre-ordered a Spanish-version karaoke wireless microphone that had been announced by the manufacturer but not yet released. One month later on 11/16/15, the store associate informed the customer that he had called the...

manufacturer who said an ETA was not available due to production problems. Though a store manager offered a full refund, the customer decided to wait for the special order even without an estimated arrival date.

The next day (11/17/15), the manager called the customer after speaking with the manufacturer again to let him know that the manufacturer said it could be a couple more months. The manager offered to get the customer the English version of the karaoke microphone that was currently available at a discount as the Spanish one has not yet been made. He also told the customer that an extra Spanish add-on is available though it offers fewer sounds than the full Spanish version yet to be released. The manager also offered a different system that was available.

About two months later, on 1/11/16, the manager called the customer, who had a friend translate for him, to let him know the manufacturer said delays had pushed back production another couple months. Again the manager offered a full refund. The customer refused and chose to continue to wait for the order. The same day the store associate called the customer's friend to apologize again and offered to mail the customer two $10 gift cards at no charge due to the inconvenience. These free gift cards are due to arrive to the customer in February. The customer's friend agreed to keep waiting and thanked our associate for the accommodation.

Two weeks later on 1/26/16, another store manager called the manufacturer who said they hope the new Spanish karaoke microphone will arrive in April but could still not guarantee the arrival date due to more production delays in South Korea. The manufacturer recommended the store cancel the order and offer to refund the customer since they could not guarantee delivery. The manager called the customer with this news and offered a full refund, but the customer again declined, choosing instead to wait for the order.

Over the past three months, we have offered discounts, free gift cards, alternate solutions and a full refund in our efforts to help the customer. We are trying to do everything in our power to make this right.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
sam assh o el responsable de escribir este reporte esta malipulando la informacion incorrectamente.
no estan diciendo que desde el dia de la compra al primer mes me hicieron ir a la tienda unas 3 o 4 veces y como ya habia dicho antes me cuesta mucho tiempo y dinero ir a la tienda sam ash por que vivo lejos........ tampoco dicen que me mintieron hacerca de la fecha de llegada del producto unas 3 o 4 veces posponiendo la fecha de llegada del producto lo cual fue mentira y tienen que haceptarlo
!me mintieron!!!!
por otra parte dicen que yo he elegido esperar,
y es cierto, pero no es tanto una eleccion es mas que no tengo otra opcion, ya que yo inverti tiempo y dinero esperando este producto a base de mentiras.
el pasado martes 26 de enero se comunicaron conmigo como ya esta escrito en su reporte pero dicho en otras palabras quieren que hacepte un producto de menos valor que el que yo pague.
dicen que estan tratando de satisfaserme como cliente lo cual tambien es mentira antes de hacer mi reporte en Revdex.com nunca me regresaban las llamadas nunca me ofrecieron un descuento como dicen y las soluciones que ofrecen solo les favorecen a ellos, ademas dicen que mandaron targetas de $10 que no he recibido pero que ademas yo no las pedi.
yo fui muy claro como es que queria que se resolviera el problema. y es que quiero el producto!!!! no me importa lo que tengan que hacer yo creo que no es tan dificil... el producto esta a la venta en amazon que al parecer es una compania mas seria.
lo podrian comprar alli y entregarmelo y si no esta en espanol tanbien estan a la venta los chips de musica en espanol por separado.
eso realmente seria querer satisfacer un cliente.

Revdex.com TRANSLATION:
They are not telling you that since the day of purchase they made me go back to the store like 3 or 4 times. Like I mentioned before this cost me a lot of time and money to do because I live really far. They also didn't mention that they lied to be about the delivery date about 3 or 4 times and kept postponing it and lying about it. They need to accept it.
They lied to me!!
On the other side they are indicating that I have chosen to wait.
That is true, but only because I do not have any other options as I have already invested time and money waiting for this product.
On January the 26 they contacted me and asked me to settle for a product of less value than the one I paid for.
They say that they are trying to satisfy me as a client which is also a lie because they had been ignoring my phone calls and they never offered me a discount. They also mentioned that they sent me $10 gift cards that I have never received or asked for.
I was very clear on how I wanted the issue to be resolved, I just want the product. I don't care what they have to do and it shouldn't be that hard. The product is for sale on amazon which seems to be a more serious company.
They can purchase it off of there and give it to me and if it is not in Spanish they also have Spanish music chips that are sold separately.
That would be really trying to satisfy the customer.
Final Consumer Response /* (4200, 12, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
entiendo que sam ash no tiene control sobre la manufactura del producto pero eso no fue lo que me dijeron cuando yo pague por el... Como dije antes me mintieron diciéndome que el producto llegaría pronto y ya pasaron aproximadamente 4 meses y por supuesto que pueden hacer algo como ya también les mencioné el producto está en Amazon y también venden los accesorios para que me entreguen el producto como yo lo ordene o que me devuelvan el dinero completo de mi compra pero que también me den la diferencia del precio del costo en Amazon con los accesorios.
Revdex.com TRANSLATION:
I understand that they have no control over the manufacturer but that is not what they told me when I purchased the product. Like I previously indicated they lied to me when they indicated that the product would ship out promptly. It has been over 4 months and they can purchase it off of Amazon because they sell the accessories that it needs to complete the product like I ordered it. Otherwise, I would like them to refund my money and also include the difference of what it would cost me to purchase the product and its accessories off of Amazon.
Final Business Response /* (4000, 15, 2016/03/03) */
As the manufacturer has not been able to deliver the product in a timely manner, we refunded the customer's full deposit back to his credit card on 2/17/16. We spoke with the customer when he visited the store on Tuesday. We apologize again for the delay.

"On February [redacted] a customer named [redacted] came for her table reservation and was greeted at the door by Marilyn. The reservation was setup for a Buy 1 bottle full price and you get then 2nd bottle free with a $60 gratuity charge. As [redacted] arrive Marilyn discuss her package stating its a buy...

one get one bottle and the minimum for a Saturday is usually $800 to keep the table for the night. [redacted] was aware that the table will only be till 1am not till 4am. I showed her a list of bottle we offer at full price and she got one for $375 plus tax and gratuity so that came out to $483 and for the additional comp bottle we charged her $60 so her total was $543. When she paid for her bottles she was escorted to her table and was given the full service. Later on the night [redacted] came to Marilyn and ask if she can have the server stay at her table and pour each drink out until the 2 bottles are gone. As a venue customer service is very important to us and we do make sure our client are very happy. When [redacted] arrived she stated that she has more guest coming and she ask would they get in I stated they will but they will have to wait on the general line. If [redacted] had all her guest even if it was 30 people I would have let everyone in at the same time with no wait. But I have to be fair as a venue and make sure that other guest have been waiting and I could not skip the line for her additional guest. Overall [redacted] was aware of her package selection and the time she will have her tale for and was given exceptional customer service. I am very surprise to get a complaint from her."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No worries.  I will know the next time moving forward to get everything communicated in writing to avoid such a situation again.  I actually know someone who is celebrating their birthday party at Taj in a few weeks and I instructed them to be sure was is discussed is in writing signed and dated.  I would hate for them and their guests to go through the same. In all actuality, an apology would of been suffice since I know for sure that what was agreed upon that night wasn't given.  Trying to accommodate me does not take way the fact I didn't receive the services that was expected.  Whether you get money from the door or not, if you say $20 before 12am to your guests that's what it should be. The additional table that I was suppose to the night of the party was being occupied by people who were doing Hookah.  I'm sure that wasn't worth $1000.00.  As I stated before my guest made the best of the night. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes, my guest made the best of the night after having to stand outside in the rain for an hour when they arrive before 12am.  I was at the door when they were charging my guests $25 dollars.  The initial conversation I had the night I left the deposit, I was told I wasn't locked in to buying all the bottles the night of the event.  My intentions where to purchase additional bottles.  But after the service I received I chose not to.  From what I can recall, I had two bottle minimum per table and my understanding when I requested the 4 bottles.  I wouldn't have emailed the night of the event if I didn't feel that it was a discrepancy with what I discussed earlier that day. The majority of my guest never made it inside the venue due to how unorganized the system of letting people in was. Me being told one and then when speaking to management they are unaware what was reserved is not the way in doing business. All those who attended my party can vouch on how poor the service was. If nothing else comes out this ordeal, learn to value your customers a little more.  I'm sure your business will continue as usual.  I just didn't appreciate the way my guest were treated after I spent my money to help you stay in business. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
 
 I did not receive any bottle service, no drinks were poured. The bottles were simply put on the table. I had to ask a porter to bring the ice scooper so that we could make our own drinks. When I asked the waitress about her service she said she doesn't pour peoples drinks. I complained to Marilyn and she said she would speak to a manager but nothing happened. No one came to speak to us or anything. My guest stayed outside for hours, some left, some paid to get in even though I paid for a # of guest with the package. When I arrived I was informed that to keep the table after 1 I'd have to pay for an additional bottle but when 1 came another person told me we had to move even if we paid for another bottle. No one can be surprised about this complaint because I was complaining all night. Poor service no one even called me back to discuss my concerns.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On the night of Dec **, 2015, I greeted [redacted] on the bottle service VIP line. She, in addition to her guests that were in line with her at the time of entry, were allowed in the venue at this time. I walked [redacted] and guests to her table. She mentioned to me that she was supposed to have 2 bottle service tables. I advised her of my conversation with [redacted] earlier this evening, that she was told that 2 bottle service tables would be $2000 total due to the busyness of the season. Despite the expense, I offered her 2 bottle service tables located in the mezzanine section of the venue, which has a separate bar and seating to accommodate all of her guests, she declined. Next, I offered her another 2 bottle service tables, cabana tables, located on the main floor. These tables are sold for a lesser amount than her original big table. She declined. She remained at the original table given to her at the time of entry. In addition to my attempts to accommodate her table requests, I allowed any guest that said her name at the door express entry into the venue. We have a coat check and security process for all guests that are allowed into the venue, this process moves as quickly as possible, but all guests must go through this process, undeterred by any amount of money that is spent in the venue. Taj does not charge nor collect any money for admission into the venue.

TAJ LOUNGE [redacted] 
The details of this matter are as follows:Complaint involves: Refund or Exchange Issues Venue statement of the problem: A client named by [redacted] emailed the events office on September [redacted] Inquiring about...

organizing her birthday at our venue Taj lounge for December [redacted] 2015. I initially spoke with her and sent over bottle packages and she called back with some questions. She was Interested in getting 2 tables for her event. I stated in order to get 2 tables the minimum will be a $1,000 per table so the total for her event will be $2,000 all in for 2 tables that was promised to her. On October [redacted] 2015 [redacted] came for a walk through to see the venue and make a deposit for her birthday event. Below is the original package selection that the client has chosen. Patron $3501800 Coconut $300 Vodka $350 Hennessy $375 Johnny Walker Black $350 Gin Bombay Saphire $300 2 Complimentary Champagne  Once client reviewed package deal she was happy and finalized with a signature and a $500 deposit. She was also told that remaining balance of  $1500 can be paid the night of her event on December [redacted] 2015 by cash or by credit card. Client was aware of the cancellation policy if she was to call on December [redacted] 2015 she will get a full refund of her $500. On December [redacted] 2015 [redacted] emailed her guest list under [redacted] and I have replied and received. Of the day of her event December [redacted] 2015 [redacted] called the events office to let is know that she wanted to down grade to to 2 bottles per table and that amount came out to $1375. And I will mention to the manager on duty but could not promise anything to her. As it was the holiday season and tables where $1500 on that night.  I did when she arrives to please speak with manager on duty cause it will be her discretion for tables the night of your event. I also mentioned to [redacted] the reason why we gave her 2 tables cause she was doing a $2,000 spend . All of [redacted] guest was free till 12am, and we also had her guest list that she had emailed at the door so we can accommodate all her guest. The manager on duty was aware of the down grade and was still helpful enough to honor her 2 tables but client was not happy with the options that was given to her. On December [redacted] 2015 [redacted] emailed stating  that she had a lost item at the venue and did not mention anything about her event. I personally called her and ask her how everything went she just said there was confusion with the tables but did mentioned herself and her guest had a great time. I just was very surprise that she would have reported us when we have been very accommodating and she never express her concerns directly to the venue. Thank YouMarilyn C[redacted] 
[redacted] 
[redacted]O: ###-###-####F: ###-###-####[redacted]
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