Sam Berri Towing

After review of this complaint we have come to the following for a response This business, a towing company, is contracted with all enforcement in the county Such as the local police, the Sheriff's office, and the Highway Patrol When we receive a call for a tow from any of those three we respond The enforcement office has the authority to tow vehicles when a law is broken by the driver, or the vehicle is blocking the roadways The enforcement officer also fills out a form called a "Vehicle Report, CHP 180", which provides the type of storage requested by the officer, registered owners name and address, the contents of the vehicle, and the condition of the vehicle inside and outside - noting any damages to the vehicle before our company can touch the vehicle There are three types of storage requests; storage only, impound, and evidence, these types of storage require the registered owner to retrieve a "release" from the authority requesting the towIn this particular case, there were two citations issued and an arrest, providing the reason for the tow The damage of the body of the vehicle is listed on the "Vehicle Report -CHP 180"The vehicle was then towed and the enforcement officer provided the location in which the vehicle was been towed with a "Notice of Stored Vehicle" as seen in the complainants attachment The fees are only discussed with our office and the registered owner, after a "release" has been issued on the vehicle This complainant is NOT the registered owner of this vehicle, so they weren't given information about the cost to retrieve the vehicleThey were directed to the Sheriff's Office They were able to retrieve a "Release" from the Sheriff's office to the driver of this vehicle at time of tow, which is also the complainant The charge for this tow is a contracted amount of $hourly portaL to portal, a total of one and a half hours The daily storage rate is $a day, for each calendar dayWe would not give a quote to ANYONE in regards to this type of tow as the storage rate changes daily and depends on when the proper documentation is brought to us As for the "gate fee" mentioned in the complaint, the complainant picked up this vehicle on a Saturday , which is NOT business hoursThis is a fee of $100.00, in addition to the tow and storage fees The complainant also states they were not given a receipt, which is also attached in their original complaint Along with that receipt there is also notes of a "free day of storage, and a signature from the complainant They paid $for the tow, storage, and gate fee Which would have been $550.00, however was reduced as noted on the "Road Service" attachment, and again we reiterate, with the signature from the complainant.We will not recognize this compliant as valid as this person violated the law, and had the car towed they were drivingWe did not break any laws doing what we did, and we have a Sheriff's Office that upholds the law These are not actions of any wrongdoing by us, unfortunately those actions were from the complainant

they are lying to youi did get arrested but it was janand they did charge me a dayyes it had a couple scratches and dents but my front fog light was fine and " not having to show proof of ID to us in order to get his vehicle out of impound, that we failed to give him payment options and were rudeHe complains that we held his car for ransom and that now we know who he is, we will harass and impound his car againAlso, there are several allegations towards the company listed in his complaint that are false" is bull st I have witnesses and this "The statement of the tow driver driving his vehicle is also, as it was wheel liftedThis means that two of the wheels remain on the ground while the other two are lifted on the back of the tow truckThe driver will put the vehicle in neutral so it rolls without hesitation." is *** *** because I saw him do it, plus if the police arent corrupt it will be on there vehicles recordingplus the woman was instantly rude to me I have that on recording also.and the dispute inbetween her and me was that she would not abide state law of holding a vehicle for ransomi already had all papers to get out the car, I have a witness for this too! this : We are not going to harass and impound his car along with the police because we now have knowledge of he vehicle" just happened to me and I and another source have you on recordingand irresponsible towing fked up my carand if u are in possesion of item you are responsiblei have proofobviously this tow company doesnt know ive read and researched laws like cars for ransom and is trying to flip the script on me they need to be dealt with Revdex.com I promise im not lying will take a lie detectorthey are the ones lying and giving allogationshow else would I have video and voice recordinds of these incidentsi do not want contact by this business even if my car needs to be towed again, I ask another tow co to be usedand I want them to stop harrassing meaclu needs to be contacted, also allogations agains people is incorrect and they need to stop doing it to me

We have no way of identifying this customer.  The name doesn't come up as any registered owner of any vehicle we have recently towed.  Or stored.  Is there any way of contacting them to get details.  Dates of tow, or dates of release.  The number listed in their contact...

"doesn't accept phone calls at this time."In order to reply to this e-mail, I would need the information listed above.Kindly,[redacted]

Revdex.com:
I got my vehicle towed on jan. 11 it is a green 1994 [redacted] integra. they were supposed to be responsible with my vehicle and are working with police so are supposed to help and serve the people too correct. they damaged my vehicle and now  with the police they are going to harras me and impound my car again because they will figure out who it was now because of descrition of car. I had witnesses when they released my vehicle and they let me, unlicensed and without having to show proof of id all I showed them was insurance and registration. also I had an alighnment shortly before the 11th of january. I can prove that. this private corporation is a snake, they do not know or abide by tow laws and are denying they had my car for longer than a week!!!!! also they are going to bs and say that they didnt hurt my vehicle. I know they did on account of previous alighnment, it drove straight no sways no damage to blinker. after picking up from this so called bussiness my car does not drive straight has damage and sways to the point of being scary to drive. this is messed up and multiple people have told me of there stuff being ripped off after being towed by this company or having same problem as me. I am taking action by coming to the Revdex.com first  because I feel they need to not be able to do such horrible things to the people, and am mad about damages I did not do.

The customer complains that we damaged his vehicle and that he previously had an alignment done by a mechanic. He complains of having to pay for it at stated rate of $60.00 a day and not having to show proof of ID to us in order to get his vehicle out of impound, that we failed to give him payment options and were rude. He complains that we held his car for ransom and that now we know who he is, we will harass and impound his car again.  Also, there are several allegations towards the company listed in his complaint that are false.Our version of this tow is as follows -This vehicle came into our possession on December 11, 2015, by way of request from the [redacted] Sheriff's Office due to unlicensed driver, unregistered vehicle, and possession of controlled substances.  A report is written by the Sheriff's Office (State of California, Department of California Highway Patrol, Vehicle Report, CHP 180) and will list any contents and damage to the vehicle BEFORE we can touch it.  The report noted the vehicle has all around damage, with marks noting the damage as stated in this complaint.  I can provide a copy, but am withholding as to not publicly identify the customer.The fee he paid ($60.00) was for a release from the Sheriff's Office, which is required to get the vehicle from our tow yard per [redacted] Sheriff's Office. The Sheriff Office is the only authority that can provide the release for a tow they originally requested. He had to provide proof to the Sheriffs Office that he was in fact the registered owner and he also had to have with him a licensed driver in order to allow the vehicle to be driven off our lot.  Whomever drives it after it leaves our lot is not for us to decide.  The fees he paid to us directly were for storage at a daily rate of $50.00 a day and the tow was $200.00.  The vehicle came into our possession December 11, 2015 until January 4, 2016, a total of 25 days. Which totals our payment to $1450.00.   The statement of the tow driver driving his vehicle is false also, as it was wheel lifted.  This means that two of the wheels remain on the ground while the other two are lifted on the back of the tow truck. The driver will put the vehicle in neutral so it rolls without hesitation.  The statement about the woman he spoke to in our office regarding payments being rude and "blowing up on him", she tried to explain to him several times, the procedure that he needed to follow before any arrangements could be made, which would be the release from the Sheriff's Office.  He wasn't receptive to the information and she had to end the call as he was being rude and using profound language.  We do not tolerate that type of disrespect to our staff.  As for the additional comments provided from the complainer - We are not responsible for his vehicle, we are responsible for towing and storing the vehicle as requested by the [redacted] Sheriff's Office.  We are not going to harass and impound his car along with the police because we now have knowledge of he vehicle.  That in itself says a lot from the customer/complainer.  The allegations of being a company that doesn't know laws or abide by them is ridiculous, as we wouldn't be contracted with all local enforcement agencies or in business for that matter if such were truth. It is clear to us, this is a disgruntled customer, which isn't a new type of customer due to the business we are in.  This complaint brings with it several questions; dates being the first and foremost.  The alignment being done before we towed it, stated in the original complaint.  Alignment being done shortly before January 11, 2016, it was in our storage a week before this date in the additional comments.  In conclusion, we believe we did not have any involvement in the damage that is clearly reported on the report issued to us by [redacted] Sheriff Office before we even touched the vehicle to tow it, nor did we overcharge him anything over what was due and payable in his situation. We do not feel we are responsible for any damage or fees to this complaint as we see it as invalid from every aspect.Thank you for your time in this matter. Kindly,[redacted]

After review of this complaint we have come to the following for a response.  This business, a towing company, is contracted with all enforcement in the county.  Such as the local police, the Sheriff's office, and the Highway Patrol.  When we receive a call for a tow from any of those...

three we respond.  The enforcement office has the authority to tow vehicles when a law is broken by the driver, or the vehicle is blocking the roadways.  The enforcement officer also fills out a form called a "Vehicle Report, CHP 180", which provides the type of storage requested by the officer, registered owners name and address, the contents of the vehicle, and the condition of the vehicle inside and outside - noting any damages to the vehicle before our company can touch the vehicle.  There are three types of storage requests; storage only, impound, and evidence, these types of storage require the registered owner to retrieve a "release" from the authority requesting the tow. In this particular case, there were two citations issued and an arrest, providing the reason for the tow.  The damage of the body of the vehicle is listed on the "Vehicle Report -CHP 180". The vehicle was then towed and the enforcement officer provided the location in which the vehicle was been towed with a "Notice of Stored Vehicle" as seen in the complainants attachment.  The fees are only discussed with our office and the registered owner, after a "release" has been issued on the vehicle.  This complainant is NOT the registered owner of this vehicle, so they weren't  given information about the cost to retrieve the vehicle. They were directed to the Sheriff's Office.  They were able to retrieve a "Release" from the Sheriff's office to the driver of this vehicle at time of tow, which is also the complainant.  The charge for this tow is a contracted amount of $200.00 hourly portaL to portal, a total of one and a half hours.  The daily storage rate is $50.00 a day, for each calendar day. We would not give a quote to ANYONE in regards to this type of tow as the storage rate changes daily and depends on when the proper documentation is brought to us.  As for the "gate fee" mentioned in the complaint, the complainant picked up this vehicle on a Saturday , which is NOT normal business hours. This is a fee of $100.00, in addition to the tow and storage fees.  The complainant also states they were not given a receipt, which is also attached in their original complaint.  Along with that receipt there is also notes of a "free day of storage, and a signature from the complainant.  They paid $500.00 for the tow, storage, and gate fee.  Which would have been $550.00, however was reduced as noted on the "Road Service" attachment, and again we reiterate, with the signature from the complainant.We will not recognize this compliant as valid as this person violated the law, and had the car towed they were driving. We did not break any laws doing what we did, and we have a Sheriff's Office that upholds the law.  These are not actions of any wrongdoing by us, unfortunately those actions were from the complainant.

Review: Sam Barry towing are a bunch of criminals my car was unjustly towed by [redacted] County

sheriffs throughSamBarry they did not provide me contact information for the tow yard the guy

who took my car couldn't tell if I hadn't automatic or manual transmission as well as damage my

vehicle

Not only that but tried to cover it up with the wrong color paint so stranded in Valley Springs with

no way to locate my car I finally got some contact info from the sheriff and was given an

incorrect fee quote from their dispatcher every time I was told anything by anybody the

information was always different and on top of the runaround and miss information I was

charged and unheard of amount of $300 for initial tow when anywhere else would be $150 and

also was charged a hundred dollar gate during regular business hours it's unheard of I was also

treated poorly and even threatened when explaining that the quoted fees for different from what

they were trying to charge me and this is after I had to get the full price wired across the state by

my friends and family to pay the fine I was denied copies of paperwork that I signed and they

denied the damage caused by them they are criminal bully scam artist in cahoots with the

[redacted] County sheriffs officeDesired Settlement: I want to be repaid for the tow fines and have the damage to my vehicle repaired

Business

Response:

After review of this complaint we have come to the following for a response. This business, a towing company, is contracted with all enforcement in the county. Such as the local police, the Sheriff's office, and the Highway Patrol. When we receive a call for a tow from any of those three we respond. The enforcement office has the authority to tow vehicles when a law is broken by the driver, or the vehicle is blocking the roadways. The enforcement officer also fills out a form called a "Vehicle Report, CHP 180", which provides the type of storage requested by the officer, registered owners name and address, the contents of the vehicle, and the condition of the vehicle inside and outside - noting any damages to the vehicle before our company can touch the vehicle. There are three types of storage requests; storage only, impound, and evidence, these types of storage require the registered owner to retrieve a "release" from the authority requesting the tow. In this particular case, there were two citations issued and an arrest, providing the reason for the tow. The damage of the body of the vehicle is listed on the "Vehicle Report -CHP 180". The vehicle was then towed and the enforcement officer provided the location in which the vehicle was been towed with a "Notice of Stored Vehicle" as seen in the complainants attachment. The fees are only discussed with our office and the registered owner, after a "release" has been issued on the vehicle. This complainant is NOT the registered owner of this vehicle, so they weren't given information about the cost to retrieve the vehicle. They were directed to the Sheriff's Office. They were able to retrieve a "Release" from the Sheriff's office to the driver of this vehicle at time of tow, which is also the complainant. The charge for this tow is a contracted amount of $200.00 hourly portaL to portal, a total of one and a half hours. The daily storage rate is $50.00 a day, for each calendar day. We would not give a quote to ANYONE in regards to this type of tow as the storage rate changes daily and depends on when the proper documentation is brought to us. As for the "gate fee" mentioned in the complaint, the complainant picked up this vehicle on a Saturday , which is NOT normal business hours. This is a fee of $100.00, in addition to the tow and storage fees. The complainant also states they were not given a receipt, which is also attached in their original complaint. Along with that receipt there is also notes of a "free day of storage, and a signature from the complainant. They paid $500.00 for the tow, storage, and gate fee. Which would have been $550.00, however was reduced as noted on the "Road Service" attachment, and again we reiterate, with the signature from the complainant.We will not recognize this compliant as valid as this person violated the law, and had the car towed they were driving. We did not break any laws doing what we did, and we have a Sheriff's Office that upholds the law. These are not actions of any wrongdoing by us, unfortunately those actions were from the complainant.

Review: SAM BERRI TOWING ###-###-#### ON 8/27/13 LOCATION 10A LA CONYENTA VALLEY SPRINGS LOCATION CODE 5000 MY 01 CHEVY 1500 PICK UP GRIEY LICENSE NO [redacted] WAS TOWED STORAGE REASON 22651(h)(1)CVC . STORED OWNER EXPENSE .TOWED TO 833 HWY 49 , SAN ANDRRAS CA 95249 . SO AS TO VC SECTION 14607.6a A PEACE OFFICER SHALL NOT STOP A VEHICLE FOR THE SOLE REASON OF DETERMING WEATHER THE DRIVER IS PROPERLY LICENSED OR NOT. SO I WENT TO COURT AND AS Legal owner as the person holding a security interest witch is subject to provisions of the uniform commercial code and as the secured party me [redacted] ID#[redacted]XXX MY COMMERCIAL SECURITY AGERRMENT ALL RIGHTS RESERVED COMM #1844042 NR01 EXPIRES JULY 14 2015 SIGNED UCC 1-308 AND WITHOUT PREJUDICE OVER MY SEAL .THE SUPERIOR COURT OF CALIFORNIA, COUNTY OF CALAVERAS 891 MOUNTAIN RANCH ROAD SAN ANDREAS, CA 95249 AFTER A LONG COURT ENCOUNTER ACKNOWLEDGED ME [redacted] AS A LEGAL ENTITY ON MY APILL PAPER WORK. SO ON 2/28/2014 DDA [redacted] AND I ATTORNEY: IN PRO PER REACHED AN ARRAIGNMENT: THE RELESE OF MY CHEVY TRUCK. AND VACATE TRIAL ON 03-05-14 AND BY MOTION MR [redacted] CONTIANUE MY JURY TRIAL ON 04-01-14 . MR [redacted] CONTACTED SAM BERRI TOWING ###-###-#### TO RECOVER MY $40.000.00 CUSTOM CHV CORVETTE TRUCK . HE FOUND THAT SAM BERRI TOWING HAD SOLD MY TRUCK FOR $1800 . WITHOUT EVEN GIVEING THE COURT OR THE DA OR ME NOTICE . SAM BERRI TOWING ACTED WITHOUT CAUSE AND WITHOUT WARENT . MY TRUCK WAS STOLEN FROM ME BY SAM BERRI TOWING .Desired Settlement: I WANT EQUAL MONETARY VALUE EQUIVALENT VALUE OF MONEY OR MY TRUCK BACK. I HADE THAT TRUCK BILT FOR RACING AT SAND MOUNTAIN . AND EVERY PART ON THAT FIBERGLASS TRUCK WAS CUSTOM . I CANT GO TO WORK AT MY JOB NOW I HAVE NO TRUCK AND AS A REPERCUSSION THE CONSEQUENCE IN CONCLUSION I WAS TERMINATED OF MY EMPLOYMENT . MY LICANCE WAS SUSPENDED BECAUSE I STOPED PAYING ON A BILL AS A RESULT . I LOST MY HOUSE AS A RESULT . I WANT MONETARY VALUE OF EQUIVALENT WITHIN CURRENT LIMITS OF EQUAL VALUE/

Business

Response:

The complainant is providing superfluous information regarding California Vehicle Codes, and making the complaint quite confusing. The vehicle was towed by request of the Calaveras County Sheriff's Department. The driver was arrested under California Vehicle Code 12500, unlicensed driver. The vehicle was stored at owner's expense as stated on the CHP Vehicle Report (180). The vehicle was towed to our enclosed yard located at 833 Hwy 49, San Andreas, Ca. It is a mandatory requirement for the registered owner to obtain a release from the County Sheriffs Department before the vehicle can be released from our yard. We did receive several calls from the complainant in regards to the vehicle being stored and released, however we are restricted to the information we can give on stored vehicles to ONLY the registered owner, which was NOT the complainant. We did advise the complainant of this information several times. Lack of inquiry from the registered owner entitled us the ability to request a lien on said vehicle. Due to the nature of our business we lien a vehicle after 72 hours to guaranty payment is made on the services we have provided. (California Vehicle Code 22851.12) When a lien is made on a vehicle, the registered owner, legal owner, and any other person interested in the vehicle of said vehicle are notified via certified mail 31 to 41 days before the date of sale. The complainant was listed as an interested party on our "Notice of Pending Lien Sale for Vehicle Values $4000.00 or less", (as noted on the CHP Vehicle Report - 180), and was sent a certified letter to (2) different addresses. Only one of these Certified Letter were returned for "forwarding time expired" as noted on the envelope and noted by the Post Office, requesting the letter to be returned to sender. We have this certified letter with all corresponding documents in our office. The notice was mailed on 9/05/13 and the date of allowed sale was 10/7/13. However the vehicle was not sold until 11/4/13. We did not hear from the complainant, any legal or other interested party again until Feb 2014. We did receive a call in regards to the vehicle from the District Attorney's Office, inquiring of tow, location of vehicle, sale date and sale amount., however nothing more was discussed or mentioned in regards to this complainant and/ or granted ownership of stated vehicle.

Review: car damaged by sam berry towing. I had just got a alighnment by a mechanic and it was fine until it got towed by sam berri tow. after they had towed it I got my car back for a rediculouse 60 dollars a day and when I drove off I started to notice scary sway feeling when turning and pulls to the left when brakes are applied. at the seen when I got arrested there was a whitness who later contacted me. I saw sam berri drive my car instead of lifting tires with rollers and start to load up. also I was able to drive my car out of there impound lot in san andreas by feed barn with not having to show them identification just some paperwork such as insurance and registration, and they also let me take off there lot without a dl. The woman that I had to talk to over the phone that works for this company told me they wont except payments and got very rude when I said so you arent going to abide state law on holding my car for ransom, and hung up after blowing up at me. I feel harrased and verbally assaulted by this companys employees and am also seeking the owner of the tow yards land to repay me for fees because they allowed this to happen.Desired Settlement: I would like sam berry to pay the majority if not all the fees to get my car aligned because of towing after arrest. I had got it aligned by a legal mechanic about a month or two before it got towed. after being towed it now has scary swaying, pulling and fog light area destroyed. I want them to refund me for all fees and lost time and gas. this is an alternative resolution of dispute and will get estimates, then receipts of bills for them to make things correct.

Business

Response:

We have no way of identifying this customer. The name doesn't come up as any registered owner of any vehicle we have recently towed. Or stored. Is there any way of contacting them to get details. Dates of tow, or dates of release. The number listed in their contact "doesn't accept phone calls at this time."

Review: Tow truck that was sent was not safe,required major repairs and could not transport our motorcycles. Horrible customer service resolving the problem.

My motorcycle broke down in Murphys, CA at approx. 2:00pm on Sunday, 9-1-2013. I called AAA who connected me to Sam Berri Towing. After describing to the dispatcher what was needed (a flatbed truck with the ability to carry two Harley Davidson motorcycles 100 miles to Minden, Nevada) I was told that we would see a truck and driver in approx. 30 minutes. My initial call ended at 2:10 pm. At 3:15 pm, the truck had not arrived; I placed another call to Sam Berri's office & was informed that we would have to wait an additional hour for the truck and driver.

After a two hour wait, a truck arrived with a very helpful driver, [redacted] Their flatbed truck [redacted] was not equipped to load a 900 pound motorcycle that would not start. We enlisted the help of bystanders to push it onto the truck. Once we had both Harley's on the truck, Dave [redacted] had a difficult time getting the bed to rise with the approx. 1500 pounds of motorcycle weight.

The lack of tie down straps that were on the truck concerned our driver, he didn't want to drive over the mountains without better securing our motorcycles; he took us back to the shop to get the necessary equipment.

We arrived at the Sam Berri facility at approx. 6:00 pm. Four hours after my initial call to AAA; two hours waiting for the truck and two hours to load the motorcycles. Driver [redacted] was doing the best he could with the worn out equipment and supplies he was given to work with. He was as frustrated as we were but was polite and patient.

When we finally started to leave the tow company parking lot, the truck would not go into gear. We could not even get onto Highway 4! Again, [redacted] was trying to do the best that he could, he didn't want to disappoint or frustrate us any further. He started it in gear and tried to shift it without the clutch. After numerous attempts to move down the road, we made him turn around and return to the lot.

Highway 4 is a treacherous road with very tight switchbacks that could not be navigated in a truck that could not shift gears. Without the ability to downshift, odds were good that we would have gone over a cliff in one of those tight turns. It is shameful that [redacted] has so little disregard for customer and employee safety.

[redacted] opened the hood and I saw that it didn't even have an oil cap on the motor! While we were trying to decide the best course of action based on circumstances, another [redacted] (a younger, larger build) offered to help while he was off the clock but that we had 5 minutes to make up our mind or he was leaving and wouldn't be there to help unload the bikes.

After more than 5 hours of aggravation, unsafe equipment and very few options available at 7:00 pm employee [redacted] (NOT [redacted] was giving us ultimatums! We were left with no option but to leave my bike in their shop and try to get home over the hill in the dark on my girlfriends much smaller Harley Davidson.

When I got there the next day with my own truck and trailer no one came out to help or even apologize for the turmoil and chaos that they put us through. I do appreciate the office clerk bringing me the receipt for the $495.00 credit that was issued for the service that was not provided.

A disadvantage of posting the owners picture on the office wall and on the internet is that I recognized him watching us load my bike. He watched for a while from the safety of the office and then snuck through the shop to watch from the last bay.

This was the worst experience I have ever had with a tow company. It wasn't technically an AAA tow (I paid the $495.00 fee), they are an AAA approved tow company and the expectation of safe equipment and courteous staff is associated with that AAA emblem on their trucks.

I would like assurance that all their trucks have been inspected for safety, that they have been properly serviced and that the second Dave is educated in customer service skills.

Desired Settlement: Safety inspection of all [redacted] equipment; customer service skill training for their employee Dave (NOT our driver, [redacted] he was very helpful)and an apology from [redacted]. I can be reached at XXX-XXX-XXXX.

Business

Response:

Initial Business Response

In response to the claim filed regarding "horrible customer service", our company believes it provided the same golden customer service it would to any other customer. On this particular Sunday, we had several flatbed requests, and unfortunately had suffered a loss to one of our (5) a truck due to a fatal collision, and another was out of service. With the amount of previously committed tows going west towards the Bay, we weren't able to be on scene with this customer who was in a safe location, a popular tourist hot spot. Our office staff is down to just a single dispatcher over the weekend was inundated with flatbed s requests. This particular request for a flatbed going the pass east to Nevada, was given an ETA of 30 minutes, the flatbed would've been timely had to the drop location not changed en route. Changes in drop locations are customary in this business, and cannot be pre-determined.

In response to the loading of the motorcycles, these were located in a busy tourist shopping area with narrow roads and street-side parking along both sides. Our truck had to park a distance from the breakdown of the two motorcycles. Once with the motorcycles, our driver noticed one of the two as being dressed with upgrades and the other a more stock version. The motorcycles had to be walked over to the truck, and the complainant offered their assistance in walking the other motorcycle along with our driver at the same time. Additionally, a local "bystander" came over to help as these motorcycles are not easy to maneuver due to the weight. These were loaded onto our flatbed, and secured with caution using tie downs.

As far as the straps used to tie down the motorcycles, our driver wanted to have additional "over-kill" tie down straps for extra security of the load as the tow was going to be very windy tow going out of state. This we believe is what was misunderstood by the customer as unsafe. When our driver tied the motorcycles down with straps he was used to using, and was leaving our facility, the clutch showed signs of trouble; (which wasn't noticed in the tow to the shop)this was the result in a hydraulic leak in the clutch line, which was found by our mechanic during normal business hours they next business day.

In response to the complainant stating our trucks require major repairs; they are serviced and inspected every 400 miles, in addition they are inspected annually by the California Highway Patrol and have all passed the 2013 inspections. Repairs and maintenance are completed regularly by our on-site mechanic.

In response to another employee attempting to assist while off the clock, he is one of our mechanics, and was on his way home, as stated. His offer to assist was genuine, however with the decision to either take the other offered flatbed truck and possible leaving a bike inside our shop taking some time, he told all involved he would be of help for another five minutes or was leaving. This employee also knew we had another flatbed available, which comes with a driver, which could assist in offloading and reloading of the bikes.

The decision to leave one of the two motorcycles inside our shop was made by the customer, with options of a tow for both to Nevada available.

The charge for the tow was processed on Sunday and returned in full to the complainant Monday morning. Additionally, the storage was not billed to the complainant for overnight /inside storage.

The complainant came to our shop on the next day, Monday, and did in fact pick up the motorcycle, without being charged ANY inside storage. We did not assist in loading the bikes on his personal trailer as it would be a liability issue at that point.

In response to the owner, and the posting of pictures in the office and online, this is as interesting as it is true. We have several pictures of the owner's accomplishments as a race-car driver, not images of himself. As far as the owner "watching from the safety of the office", the mention of "safely" bothers us considerably. We do not believe this is a hostile environment in any way shape or form. [redacted] did in fact go outside and offer his help with the loading to the motorcycles, and was declined, and that the winch would pull it straight onto the complainant's trailer.

In conclusion, we do have our trucks inspected annually (additionally by CHP), and the trucks are services on a regular basis. As far as our employee who stayed off the clock to assist with the undecided complainant, we do not believe he was rude or out of line, however, we have spoken with him on how his words were misconstrued and to be more tactful when speaking with our tow customers.