Dear Mr [redacted] , Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your promised rate Our records show that on October 18, you spoke with our Customer Loyalty team and they were able to resolve the billing issue In addition, they have sent feedback to the original representatives Manager to assure appropriate coaching is provided Please note, your premium channel discount is set to expire on November 5, Notes on the account indicate that this was explained to you as well during your call on October 18, Please accept our apologies for any inconvenience we may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Offices of Cox Communications California ###-###-####
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent installation of cable and internet I have conducted a thorough review of your account and have determined the following: Our records show that on March 27, you agreed to add cable service to your existing internet account It was determined that a $deposit was required prior to the installation being completed We do not show record of an installation date being set for March 31, You state in your complaint letter that Cox billed you although you did not have the services installed In reviewing your account, the $that you reference was for the existing internet service and not the deposit (see attached) On April 1, 2015, the $deposit was charged to your Cox account and the install of your video service was completed Cox did not charge you an additional $deposit as stated in your complaint letter Cox would like to apologize that it was not explained to you that a paid deposit was required prior to installation As a result of the inconvenience this has caused you, I have issued 1-month video credit to your account in the amount of $ This adjustment will reflect on your next billing statement Again, please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience in disconnecting your service I have reviewed your account and have determined the following: Our records indicate that on January 24, you contacted our customer service team requesting to disconnect your Cox account effective January 31, Per your request, service and billing was stopped on January 31, I have attached your final statement that confirms the disconnect date and the prorated credits to your account (reference page of 4, partial month services) On February 10, 2015, Cox received the outstanding equipment that was assigned to your account Cox account Please accept our apologies for any inconvenience we may have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of The Regional Manager Cox Communications, California ###-###-####
Dear Ms***, Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a recent marketing flyer you received I would first like to apologize for the lack of follow up on our end and would like to assure you that this was immediately addressed upon reviewing your complaint letter Cox prides itself in customer service and was disheartened to know of your experience Ms***, if you would please provide me with a copy of the marketing flyer that you received, I will be sure to have the qualifying discounts added to your account immediately At your convenience, please fax to my attention: ###-###-#### Please accept our apologies for any inconvenience this may have caused you I look forward to hearing from you soon Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter in regards to the technical issues you have been experiencing I have conducted a thorough review of your account and have determined the following: Our records show that you installed cable, internet and phone service on October 21, Since your install, we have record of receiving calls from you reporting issues with your cable service You have now disconnected your services and incurred $in early termination fees of which $was for cable As a good faith gesture, I have credited the cable portion of your early termination fees leaving an account balance of $ Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I do not totally agree with the business offer because they are leaving a linked account about a tv service that I had never authorized ,I will accept their propose when they leave totally clear and clean my account with only my connect to compete internet service that it was the only one that I had order since the beginning
Dear Mr [redacted] , Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your promised rate Our records show that on October 18, you spoke with our Customer Loyalty team and they were able to resolve the billing issue In addition, they have sent feedback to the original representatives Manager to assure appropriate coaching is provided Please note, your premium channel discount is set to expire on November 5, Notes on the account indicate that this was explained to you as well during your call on October 18, Please accept our apologies for any inconvenience we may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Offices of Cox Communications California ###-###-####
Dear Mr [redacted] , Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed through the Revdex.com in regards to your recent installation of cable and internet I have conducted a thorough review of your account and have determined the following: Our records show that on March 27, you agreed to add cable service to your existing internet account It was determined that a $deposit was required prior to the installation being completed We do not show record of an installation date being set for March 31, You state in your complaint letter that Cox billed you although you did not have the services installed In reviewing your account, the $that you reference was for the existing internet service and not the deposit (see attached) On April 1, 2015, the $deposit was charged to your Cox account and the install of your video service was completed Cox did not charge you an additional $deposit as stated in your complaint letter Cox would like to apologize that it was not explained to you that a paid deposit was required prior to installation As a result of the inconvenience this has caused you, I have issued 1-month video credit to your account in the amount of $ This adjustment will reflect on your next billing statement Again, please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Mr***, Thank you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience in disconnecting your service I have reviewed your account and have determined the following: Our records indicate that on January 24, you contacted our customer service team requesting to disconnect your Cox account effective January 31, Per your request, service and billing was stopped on January 31, I have attached your final statement that confirms the disconnect date and the prorated credits to your account (reference page of 4, partial month services) On February 10, 2015, Cox received the outstanding equipment that was assigned to your account Cox account Please accept our apologies for any inconvenience we may have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account My office hours are 7:30am to 4:00pm, Monday through Friday Respectfully, [redacted] Executive Office of The Regional Manager Cox Communications, California ###-###-####
Dear Ms***, Let me begin by thanking you for allowing Cox the opportunity to serve your communication needs We are in receipt of your complaint letter filed with the Revdex.com in regards to a recent marketing flyer you received I would first like to apologize for the lack of follow up on our end and would like to assure you that this was immediately addressed upon reviewing your complaint letter Cox prides itself in customer service and was disheartened to know of your experience Ms***, if you would please provide me with a copy of the marketing flyer that you received, I will be sure to have the qualifying discounts added to your account immediately At your convenience, please fax to my attention: ###-###-#### Please accept our apologies for any inconvenience this may have caused you I look forward to hearing from you soon Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Dear Ms [redacted] , Thank you for allowing Cox the opportunity to serve your communication needsWe are in receipt of your complaint letter in regards to the technical issues you have been experiencing I have conducted a thorough review of your account and have determined the following: Our records show that you installed cable, internet and phone service on October 21, Since your install, we have record of receiving calls from you reporting issues with your cable service You have now disconnected your services and incurred $in early termination fees of which $was for cable As a good faith gesture, I have credited the cable portion of your early termination fees leaving an account balance of $ Please accept our apologies for any inconvenience this may have caused you I am available for any additional questions and/or concerns you may have regarding your former Cox account Respectfully, [redacted] Executive Office of the Regional Manager Cox Communications, California ###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I do not totally agree with the business offer because they are leaving a linked account about a tv service that I had never authorized ,I will accept their propose when they leave totally clear and clean my account with only my connect to compete internet service that it was the only one that I had order since the beginning