Sam Electronics, Inc.

Hi
We are sorry for the inconvenienceAs mentioned earlier also the unit is back order from the factoryWe have updated you this message every other weekAlso your credit card is still not been charged.You can check with your card company.As the item is back order from
the factory your order will be cancelledOnce again we apologize for the inconvenience

We are sorry for inconvenience we have already called *** and set up a damage claim investigation

Initial Business Response /* (1000, 5, 2014/10/23) */
Hi
We are sorry for the inconvenience
What is customer order number ?
Please tell the customer to send the unit back to
Rma
Returns department
Samstores
***
***
Thanks
Initial
Consumer Rebuttal /* (3000, 7, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not pleased because I've been waiting a very long time to receive word and action regarding the purchase I made by phone card with my Visa Debit Card which is connected to my checking account.The Rep keeps encouraging me to keep the player because it's a newer model at www.samstores.com which I don't want because I previously bought the same "newer model" for less at Amazon.com and returned itHe charged me $for the Pioneer multi regional code free DVD player he didn't send me but sent a lesser costing one (I already mentioned) and put $of my money in a credit account for me, he said
Final Consumer Response /* (4200, 11, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked Samstores to send a UPA prepaid label as I don't think it's fair for me to pay the returning fee for thee item I purchased
Final Business Response /* (4000, 13, 2014/10/28) */
We have issued you UPS label and emailed it to
***
Please tell the customer to send the unit back to us

Fraudulent store, gave me a run around for days, never sent my itemWanted more money, lied every time I got them on the phone, about shipping the item, no invoice or tracking was ever provided, tried to extort more money! My worst buying experience to dateDo yourself a favor, don't waste your time!

Hi
We have already shipped the replacement TV to the customer
UPS tracking -
1Z489YVIt was already delivered

I ordered a ***c cordless phone and after two days of the ordering date I got a call from them saying that it is out of stockSo I cancelled the order and ordered other phoneI called them to confirm my order and they confirmed me it would arrive after to business daysBut I never received anySo, Called to inquire about the order and they said it is cancelled and that too on the customer request and they are very rudeI never cancelled the orderThe worst experience everWorst customer service

I just bought a *** Unlocked phone from themThe shipping was quick and fast and their customer service was amazing! Will definitely buy from them again

Hi We are sorry for the inconvenience.We had already issued you a full refund before this complainThe credit was already issued on Aug 10th for the amount 323.87.Please check with your bankThey might take to days to process it

Complaint: ***
I am rejecting this response because: I didn't go to Europe until JulyShould I wait days before I leave on a trip in the off chance that the item I am ordering is going to break during the trip? You blew it Sam Stores
Sincerely,
James K***

Initial Business Response /* (1000, 5, 2014/06/11) */
Hi we are sorry for the inconvenience. As explained earlier the unit was back ordered. Yamaha 220 volts receivers are back ordered by the manufacturer. And we had notified the customer time to time. The customer order was on 1 list to...

ship as soon as unit comes in stock. We had notified this to the customer
The customer should have just emailed us he wants credit and we would have credited him for the unit and the shipping.. I am not sure why he had to do a complain to get credit.
We have gone and issued him the credit for the back order item and removed his name from the list.
we apologize for the inconvenience this may have caused you.

I had a good experience with the Sam's store. Ordered a TV on a Saturday and got it by the next Thursday. Talked with representative on phone about my order ship date and they were friendly.

Hi
 
We are sorry for the inconvenience.
We had already issued you a full refund before this complain
The credit was already issued on Aug 10th 2016 for the amount 323.87.
Please check with your bank. They might take 3 to 5 days to process it

Got my DAD his best father day gift.
The 220 volt power tool DRILL he was looking from long time.
The unit was packed well and received 2 days before

Initial Business Response /* (1000, 5, 2014/07/24) */
We are sorry for the inconvenience.we have still not received the product back.Customer can check with UPS.
We have also started a ups tracer on that.
We need the product back to confirm the customer claim.
Initial Consumer...

Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering that they are the only business that I have dealt with in 25 years that uses a procedure such as this one, the response given is still unsatisfactory.
Instead of issuing me a return slip (like a normal business) or having me pay for shipping to return it, they made this entire thing much more complicated than it should be.
Why would someone now, all of a sudden, put a tracer on a package when it has been floating around for more than 30 days.
Final Business Response /* (4000, 17, 2014/08/05) */
We have already issued the refund to the customer and the confirmation and refund details was also emailed to the customer. We are sorry for the inconvenience.
Final Consumer Response /* (4200, 11, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If that is the case, get in in a form of writing from UPS. I believe you are lying at this point because the package was picked up on in June. It has been more than 10 days. This is not a way to do business in 2014.

We are building a hotel in Caribbean which works in XXX-XXX volts.After almost 6 month hunting overseas in Europe,Asia and USAWe decided to buy all out hotel electronics and appliances which work on XXX-XXX volts from them.We studied quality, availability , pricing, delivery and customer service of different 220 volts stores in USA. But no one came close to samstores.My wife and I flew to Chicago to check there products.We spoke to very polite decent guy name abbey. He showed all different product they had in the warehouse with pricing and features. They where some product they had to order directly from factory. But the overall patience and dedication they showed was excellent.

Hi We have already shipped the replacement TV to the customer UPS tracking -
1Z489YV84260509931It was already delivered

Hi We are sorry for the inconvenience. As mentioned earlier also the unit is back order from the factory. We have updated you this message every other week.Also your credit card is still not been charged.You can check with your card company.As the item is back order from the factory your order...

will be cancelled. Once again we apologize for the inconvenience.

I was looking to play my UK blu ray disc from last 2 weeks.
They gave me the region free player what I wanted.
The price and service was excellent

We are sorry for the inconvenience. Looks like there is some incomplete information given. [redacted] ([redacted]) only filled up Return merchandise authorization form for 1 [redacted] TV which was ordered on April 19th 2017. After the damaged report. we had  IMMEDIATELY  set up a [redacted]...

Damage claim inquiry as soon as he faxed us the RMA form [redacted] driver picked up the broken TV from the customer location and delivered it back to factory for inspection. But customer made a mistake they gave the wrong TV to the [redacted] driver. Instead of giving the [redacted] TV back they gave the ** TV back. We had informed this to the customer via email.Here are the proof [redacted] Tracking number for [redacted] TV[redacted],.you can track it at [redacted]nd see it .It clearly shows the day it was picked up and delivered back to factory. Customer never filled up the return form for lg tv. we have proof and emails from customer to support are writing.The problem would have been solved if the customer had not shipped the wrong ** TV back without the Return form.We only received the Return form for [redacted] TV. We never got the Return form for ** tv which was ordered in March 23 2017. These are 2 different orders.Please tell the customer to provide the proof of the Return form mailed to us for ** TV?Also we had left a message to . [redacted] to call us back aboT the  wrong TV send to the factory. Which he never did.  As far a review is concerned every company has good and bad review. most of the time the customer who where not happy with company policy will right negative review as compare to positive review.But still being in retail business we follow the thumb rule customer is always right no matter even if it there mistake.Please send the RMA FORM for ** TV. which was purchased more than 2 months back we will process the return back with the factory And once again we apologize for any inconvenience this may have caused to the the customer.Please check the review for unhappy user of [redacted] below.  Most of the rating are belowhttps://[redacted]https://www.[redacted]https://www.[redacted]http://www.[r...⇄ us why here...

I ordered a casement AC from them which clearly said it was in stock and would ship within a day. 3 days later I had to contact them to find out why it didn't seem to be moving forward. They informed me that it was not in stock and offered me an alternative that they assured me was just as good and $50 cheaper. They gave me the money back and sent the unit they suggested. We had it professionally installed and within seconds of turning it on realized something was wrong - a piece of the fan seemed to not be working properly which prevented it from working full force but was also so loud that we had complaints from our neighbors within the first 24 hours (it's an apt in NYC).

We contacted them and they said we could send the unit back and that they would have another one to us in 5 to 7 days. We told them it was installed and not that simple and asked if they could have a replacement one delivered when their UPS man arrived to take this one away. They said no but that we could return it and wait 7 days. Same story. So we asked if they could send a technician - they said they would and that it would take 10-15 days for someone to get out there. We were in a heatwave so figured any air is better than none. 20 days later I contacted them about the technician and their answer was "oh, we thought one came." They promised to again put in a request for one and get back to me either way within 24 hours. 32 hours later I followed up and got no response. I tried again for 2 days and finally someone wrote back saying that they're still trying to reach a technician. I asked when that would happen and again no response. Only when I said I would stop payment did they respond. They are a horrible company and I have no idea why they have a good reputation on this site. Buyer beware!