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SAM Investments, LLC

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Reviews SAM Investments, LLC

SAM Investments, LLC Reviews (2)

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 11/16/and paid the shipping and handling fees of $and $4.97.The trial expired on 11/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/30/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effect,which resulted in the customer being charged $for the Skin Cream and $for the Eye Serum every month thereafter Customer contacted our Customer Service on 05/18/and requested for the subscription to be cancelled,which we did.Our Customer Service also provided the customer a courtesy refund of $for the Skin Cream charged in May,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided the customer the following refunds for any misunderstanding when placing the order, the remaining $for the Skin Cream and $for the Eye cream charged in May ,$for the Skin Cream and $for Eye Serum charged in April,$for the Skin Cream and $for Eye Serum charged in March,$for the Skin Cream and $for Eye Serum charged in February.Refunds should reflect on customer’s account within to weeks.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 11/16/2016 and paid the shipping and handling fees of  $4.99 and $4.97.The trial expired on 11/30/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 11/30/2017 $89.92 for the Skin Cream and $84.95 for the Eye Serum. Due to no cancellation the autoship program took effect,which resulted in the customer being charged $94.91 for the Skin Cream and $89.92 for the Eye Serum every month thereafter.  Customer contacted our Customer Service on 05/18/2017 and requested for the subscription to be cancelled,which we did.Our Customer Service also provided the customer a courtesy refund of $47.45 for the Skin Cream charged in May,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided the customer the following refunds for any misunderstanding when placing the order, the remaining $48.45 for the Skin Cream  and $89.92 for the Eye cream charged in May ,$94.91 for the Skin Cream and $89.92 for Eye Serum charged in April,$94.91 for the Skin Cream and $89.92 for Eye Serum charged in March,$94.91 for the Skin Cream and $89.92 for Eye Serum charged in February.Refunds should reflect on customer’s account within 3 to 4  weeks.Please relay this information to our customer and feel free to let us know should you have further questions.

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Address: 3130 Tyrone Blvd N, Saint Petersburg, Florida, United States, 33710-2919

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sameyeserum.com

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Shady, yet now dead: once upon a time this website was reported to be associated with SAM Investments, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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