Sam Leman

Our records show we received a "normal" service call from [redacted]) on 8/27/14, stating "no cooling", and was scheduled on 8/28/14 for repair.  A small R=22 refrigerant leak was found at the high side Schrader valve, replaced valve core, added the necessary refrigerant to...

properly charge the unit and billed the customer for the amount not covered by [redacted].Apparently, a recall was placed by [redacted] on 9/1/14, scheduled the same day and cancelled by [redacted] before we could service the call.  We have no knowledge of why the call was cancelled and had no opportunity to correct a mistake if one was made.Nearly 6 months has passed since this call and now the customer is demanding a refund.  His contract is with [redacted] and not us, we respond to [redacted] as a third party so I suggest this issue be presented to the proper source.  By the way, for the record, [redacted] named our company WESTERN REGIONAL A/C CONTRACTOR OF THE YEAR in 2014, we must do something right. . .Respectfully,[redacted]President

These are the details:1. We installed a compressor, furnished by [redacted]) with their dispatch [redacted] and our invoice [redacted] on 3/11/2014, confirmed by Mr. [redacted].  All [redacted] furnished compressors have a manufacturer's (1) year warranty to cover manufacturing defects, also confirmed by Mr. [redacted].2. On 6/19/2014 we received an [redacted] dispatch [redacted], "A/C not working".  Our records do not show anything was done so the dispatch was closed, "not billed".  We have no record of invoice [redacted], our invoices during that time period were 80000 numbers, generated by our computer system and triggered by a field service visit.3. On 10/29/2014 we received an [redacted] dispatch [redacted] and our invoice [redacted], "Circuit Breaker Tripping".  We diagnosed the new compressor was shorted to ground that caused the breaker to trip.  We confirmed the compressor was covered under the manufacturing defects warranty at no charge and also the shipping charge was waived.  We received authorization from [redacted] to pay for the labor, misc. materials and $10.00 per pound of the FREON R-22.  We brought the warranty compressor into our shop and scheduled the repair.  For some reason Mr. [redacted] refused to allow us on his property so the work order was cancelled, we returned the compressor and paid the restocking charge.  In his complaint Mr. [redacted] wrote "at this point we were so mad we didn't want CMI at our house, so we left it alone due to the weather cooling off".   4. I personally handle, in writing,  all "upgrades", complete new systems vs. repairs with [redacted], and we have no record of a quotation for a new system.  5. Our only other contact was on 4/3/2015 from the Revdex.com.  The manufacturer's (1) year workmanship warranty technically expired on 3/10/2015, however we offered to try to get the compressor covered under their warranty with no response from Mr. [redacted].  Apparently [redacted] has offered to help but no response either.  According to [redacted], now Mr. [redacted] has canceled his policy with them so they cannot be of help at the time of this writing.This is a flagrant attempt at extortion, this type of activity is slanderous and defamatory and the repeated harassment by Mr. [redacted] has damaged us with loss of time and business.  We are demanding that this case be dismissed.  We are prepared to file a lawsuit for up to $250,000.00 and let a Judge decide the responsibility.[redacted]President