Sam Scism Motors

Initial Business Response / [redacted] (1000, 6, 2016/02/02) */ Within the PDF please find supporting documents in chronological orderAs referenced from the Retail Buyers Order Mr [redacted] purchased his Buick Rendezvous on December 20, with an odometer reading of 149,On January 5, Mr [redacted] returned to our service department for some concerns he had concerning his vehiclePer Repair order #XXXXX the instrument cluster was determined to be faulty necessitating replacement to repair the temperature gaugeThe replacement was performed by Auffenberg Chevrolet-Buick in FarmingtonSam Scism Motors addressed his remaining concernsWe replaced the thermostat and installed new anti-freezeOur technician found the fuel pressure regulator leaking and it was replacedOur technician could not duplicate his concern the transmission shifting hardAll repairs were absorbed by Sam Scism MotorsMr [redacted] was also provided with a loaner vehicle at no charge during the repairs On December 9, Mr [redacted] returned to our dealership with additional concernsThis was our only contact with Mr [redacted] since January 5, 2015, almost months and 19,miles laterOur technician determined the cause concerning the power steering pumpThe idler pulley and belt tensioner seized resulting in the power steering belt to failDriving the vehicle without the belt resulted in the power steering pump failureHad Mr [redacted] stopped his vehicle when the belt disengaged it is doubtful the pump would have failedWithout the belt the power steering fluid was not lubricating the pump, thus it literally burned up the pumpPlease consult Mr***'s extended warranty contractPage under "Covered Parts" that neither the pulley or tensioner is a covered partThe warranty will not replace a covered part that fails as a result of a non-covered part failureThis is referred to by warranty companies as consequential damage and this language is used by every extended warranty company that I know of Line on repair order #XXXXXX indicates a short in the front door wiring harness which prevented the windows from operatingAgain please consult the covered electrical parts on the Wynn's contractI am unaware of any extended warranty that provides coverage for a wiring harness Line on the same repair order states the rear hatch would not openIt opened for our technician who then removed the rear hatch trim panel to inspect the wiring harness for broken or shorted wiringAs noted the hatch operated normally for my technician Line on #XXXXXX states the transmission is shifting hardPlease note the same concern appears on repair order #XXXXX dated January 5, with no problem foundThe transmission was operating when Mr [redacted] presented his vehicle for repairsWarranty companies will not pay to treat a concern on a functioning system such as a transmissionWynn's warranty language is very clear concerning this matterPlease refer to page 2, number under "your obligations"Also under " your obligations", the language requires the owner to change the oil and filter every months or miles, whichever comes firstPlease note page of the CARFAX history report indicates the last oil change to be on December 10, by Sam Scism MotorsWithout proof of maintenance Mr***'s warranty would not be honored Concerning the cracked dash, I have not personally seen the dashAnd I can assure you I would not agree to replacing a complete dash panel, especially in a year old vehicleI would be surprised if a new panel was even available for a model and finding a used one in the correct color, gauges, etcwould be very difficult and most likely unsuccessful I regret Mr [redacted] is unhappy with his vehicle and the warranty companies decisionsI feel Sam Scism Motors has more than held up our end of the saleWe addressed Mr***'s concerns, spending almost $on repairs and providing him with a vehicle to drive, all at no cost to Mr*** Regards, [redacted] President Sam Scism Motors, Inc Initial Consumer Rebuttal / [redacted] (1500, 8, 2016/02/02) */

Initial Business Response /* (1000, 9, 2015/08/11) */
The documents within the PDF are in chronological order concerning Mr***'s complaints
Mr*** did not receive a manufacturer's warrantyThe first two documents are the Buyers Guide which is displayed on each vehicle for
saleThe second document is the Buyers Order and clearly stated on the back of it is "With A Dealer's Written Warranty"Mr*** signed both documents so I do not know why he would state he received a manufactures warranty, especially on a five year old vehicle
The third document is our advertising which clearly states a specific stock number with sale price and terms for the $down payment and $monthly paymentMr*** states he was told he did not qualify for the offerHe most certainly qualified if he wished to purchase that vehicle but he was interested in a truckHe obtained financing on a much larger amount than our stated car
The fourth document is the CARFAX reportIt is the industry standard concerning a vehicles history and includes accident historyAs you can see Mr*** signed the document and it denotes no accidents / damage reported
As for Mr***'s statement he was not permitted to read the documents he signed is not accurateHis signature appears on each document provided and the remaining documents including title application, installment contract, etcEach document is explained fully as to the purpose and importance of every documentThis is a requirement each of my Business Managers must exercise or face dismissal
Mr***'s daughter requested to have her name added as the TOD (Transfer On Death) recipient on the title applicationI think this was within two days of purchaseMr***'s grandson next inquired if he could trade the truck for a MustangThis was a day or so after his mother requested the TODMy sales person's recollection of his conversations with Mr*** was that he was purchasing the truck for his use and that at some point it would be given to his grandsonApparently Mr***'s relatives had their own thoughts on the kind of vehicle the grandson would at some point receiveMr***'s grandson was told Mr*** could trade the truck after paying sales tax and receiving the title in Mr***'s name
Regards,
*** ***
Sam Scism Motors, Inc

Initial Business Response /* (1000, 5, 2015/11/18) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@scismford.com
I have enclosed a PDF of our records in chronological orderMr*** purchased the vehicle on 10/01/As with all As-Is
vehicles we sell he was encouraged to have it inspected by a technician of his choosingThe timeline indicated in the complaint does not coincide with our recordsThe next time we saw the vehicle was on 10/23/when Mr*** left it with our night drop serviceAlthough Sam Scism Motors is under no obligation to repair the vehicle, as a goodwill gesture we took the vehicle to our local import service technicianHe diagnosed an intermittent problem with the fuel pump relayThe cost to repair was quoted as $which Sam Scism Motors offered to pay 50%As the supporting documents show, Mr*** purchased the vehicle As-Is, without a warranty of any kindHe did not accept our offerPlease note the dates on the enclosed documentsIt is interesting to note Mr*** was attempting to sell the vehicle on Face Book November 8th for $6,with no indication of any problems with the vehicle

Initial Business Response /* (1000, 5, 2015/11/18) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@scismford.com
I have enclosed a PDF of our records in chronological order Mr*** purchased the vehicle on 10/01/ As with all vehicles we sell he was encouraged to have it inspected by a technician of his choosing The timeline indicated in the complaint does not coincide with our records The next time we saw the vehicle was on 10/23/when Mr*** left it with our night drop service Although Sam Scism Motors is under no obligation to repair the vehicle, as a goodwill gesture we took the vehicle to our local import service technician He diagnosed an intermittent problem with the fuel pump relay The cost to repair was quoted as $which Sam Scism Motors offered to pay 50% As the supporting documents show, Mr*** purchased the vehicle As-Is, without a warranty of any kind He did not accept our offer Please note the dates on the enclosed documents It is interesting to note Mr*** was attempting to sell the vehicle on Face Book November 8th for $6,with no indication of any problems with the vehicle

Initial Business Response /* (1000, 6, 2016/02/02) */
Within the PDF please find supporting documents in chronological order As referenced from the Retail Buyers Order Mr[redacted] purchased his Buick Rendezvous on December 20, with an odometer reading of 149, On January 5, Mr
[redacted] returned to our service department for some concerns he had concerning his vehicle Per Repair order #XXXXX the instrument cluster was determined to be faulty necessitating replacement to repair the temperature gauge The replacement was performed by Auffenberg Chevrolet-Buick in Farmington Sam Scism Motors addressed his remaining concerns We replaced the thermostat and installed new anti-freeze Our technician found the fuel pressure regulator leaking and it was replaced Our technician could not duplicate his concern the transmission shifting hard All repairs were absorbed by Sam Scism Motors Mr[redacted] was also provided with a loaner vehicle at no charge during the repairs
On December 9, Mr[redacted] returned to our dealership with additional concerns This was our only contact with Mr[redacted] since January 5, 2015, almost months and 19,miles later Our technician determined the cause concerning the power steering pump The idler pulley and belt tensioner seized resulting in the power steering belt to fail Driving the vehicle without the belt resulted in the power steering pump failure Had Mr[redacted] stopped his vehicle when the belt disengaged it is doubtful the pump would have failed Without the belt the power steering fluid was not lubricating the pump, thus it literally burned up the pump Please consult Mr[redacted]'s extended warranty contract Page under "Covered Parts" that neither the pulley or tensioner is a covered part The warranty will not replace a covered part that fails as a result of a non-covered part failureThis is referred to by warranty companies as consequential damage and this language is used by every extended warranty company that I know of
Line on repair order #XXXXXX indicates a short in the front door wiring harness which prevented the windows from operating Again please consult the covered electrical parts on the Wynn's contract I am unaware of any extended warranty that provides coverage for a wiring harness
Line on the same repair order states the rear hatch would not open It opened for our technician who then removed the rear hatch trim panel to inspect the wiring harness for broken or shorted wiring As noted the hatch operated normally for my technician
Line on #XXXXXX states the transmission is shifting hard Please note the same concern appears on repair order #XXXXX dated January 5, with no problem found The transmission was operating when Mr[redacted] presented his vehicle for repairs Warranty companies will not pay to treat a concern on a functioning system such as a transmission Wynn's warranty language is very clear concerning this matter Please refer to page 2, number under "your obligations" Also under " your obligations", the language requires the owner to change the oil and filter every months or miles, whichever comes first Please note page of the CARFAX history report indicates the last oil change to be on December 10, by Sam Scism Motors Without proof of maintenance Mr[redacted]'s warranty would not be honored
Concerning the cracked dash, I have not personally seen the dash And I can assure you I would not agree to replacing a complete dash panel, especially in a year old vehicle I would be surprised if a new panel was even available for a model and finding a used one in the correct color, gauges, etcwould be very difficult and most likely unsuccessful
I regret Mr[redacted] is unhappy with his vehicle and the warranty companies decisions I feel Sam Scism Motors has more than held up our end of the sale We addressed Mr[redacted]'s concerns, spending almost $on repairs and providing him with a vehicle to drive, all at no cost to Mr[redacted]
Regards,
[redacted]
President
Sam Scism Motors, Inc
Initial Consumer Rebuttal /* (1500, 8, 2016/02/02) */

Initial Business Response /* (1000, 6, 2016/02/02) */
Within the PDF please find supporting documents in chronological order. As referenced from the Retail Buyers Order Mr. [redacted] purchased his 2004 Buick Rendezvous on December 20, 2014 with an odometer reading of 149,328. On January 5, 2015 Mr....

[redacted] returned to our service department for some concerns he had concerning his vehicle. Per Repair order #XXXXX the instrument cluster was determined to be faulty necessitating replacement to repair the temperature gauge. The replacement was performed by Auffenberg Chevrolet-Buick in Farmington. Sam Scism Motors addressed his remaining concerns. We replaced the thermostat and installed new anti-freeze. Our technician found the fuel pressure regulator leaking and it was replaced. Our technician could not duplicate his concern the transmission shifting hard. All repairs were absorbed by Sam Scism Motors. Mr. [redacted] was also provided with a loaner vehicle at no charge during the repairs.

On December 9, 2015 Mr. [redacted] returned to our dealership with additional concerns. This was our only contact with Mr. [redacted] since January 5, 2015, almost 11 months and 19,284 miles later. Our technician determined the cause concerning the power steering pump. The idler pulley and belt tensioner seized resulting in the power steering belt to fail. Driving the vehicle without the belt resulted in the power steering pump failure. Had Mr. [redacted] stopped his vehicle when the belt disengaged it is doubtful the pump would have failed. Without the belt the power steering fluid was not lubricating the pump, thus it literally burned up the pump. Please consult Mr. [redacted]'s extended warranty contract. Page 2 under "Covered Parts" that neither the pulley or tensioner is a covered part. The warranty will not replace a covered part that fails as a result of a non-covered part failure. This is referred to by warranty companies as consequential damage and this language is used by every extended warranty company that I know of.

Line 3 on repair order #XXXXXX indicates a short in the front door wiring harness which prevented the windows from operating. Again please consult the covered electrical parts on the Wynn's contract. I am unaware of any extended warranty that provides coverage for a wiring harness.

Line 4 on the same repair order states the rear hatch would not open. It opened for our technician who then removed the rear hatch trim panel to inspect the wiring harness for broken or shorted wiring. As noted the hatch operated normally for my technician.

Line 5 on #XXXXXX states the transmission is shifting hard. Please note the same concern appears on repair order #XXXXX dated January 5, 2015 with no problem found. The transmission was operating when Mr. [redacted] presented his vehicle for repairs. Warranty companies will not pay to treat a concern on a functioning system such as a transmission. Wynn's warranty language is very clear concerning this matter. Please refer to page 2, number 2 under "your obligations". Also under " your obligations", the language requires the owner to change the oil and filter every 6 months or 5000 miles, whichever comes first. Please note page 5 of the CARFAX history report indicates the last oil change to be on December 10, 2014 by Sam Scism Motors. Without proof of maintenance Mr. [redacted]'s warranty would not be honored.

Concerning the cracked dash, I have not personally seen the dash. And I can assure you I would not agree to replacing a complete dash panel, especially in a 12 year old vehicle. I would be surprised if a new panel was even available for a 2004 model and finding a used one in the correct color, gauges, etc. would be very difficult and most likely unsuccessful.

I regret Mr. [redacted] is unhappy with his vehicle and the warranty companies decisions. I feel Sam Scism Motors has more than held up our end of the sale. We addressed Mr. [redacted]'s concerns, spending almost $800 on repairs and providing him with a vehicle to drive, all at no cost to Mr. [redacted].

Regards,

[redacted]
President
Sam Scism Motors, Inc.
Initial Consumer Rebuttal /* (1500, 8, 2016/02/02) */