Sam's Auto Group Inc.

To whom it may concern,*** * *** purchased a *** *** *** on 06/24/Upon the purchase *** was given a limited warranty that covers Engine and power train for days or miles, the terms of the warranty are as follows, Sam's Auto Group as the respective dealer would pay
50% of the costs on parts and labor for the covered systems that fail during the duration of the warranty periodAttached to this email is a copy of *** * ***'s agreement to the terms of our warrantyHere at Sam's Auto group we pride our selves in customer service & always put customers first*** * *** had mentions to us that she was having problems with her tires and we immediately took the vehicle in, Although past the warranty period, Safety for our customers here at Sam's Auto Group is our main priorityAfter we replaced tires for *** she was satisfied with the work done and we did not receive any further complaints*** had also made an appointment to have her door locks checked by our mechanic and failed to make her appointmentSeveral voice messages were left on both her mobile and office numbersWe have not heard back from Ms*** sinceWe are ready and willing to assist in this matter, for any further information please feel free to contact us at the number listed below.Thank You*** **Best Regards,Sam's Auto Sales*** *** ***Cranston, RI 02920Phone# ***

In response to Ms***, I would like to clarify some of the concerns mentioned in her complaintFirst, she is welcome to come to the dealership so we can address any issues with respect to the airbag, speakers and car batteryIf those issues were not addressed, I would be more than happy to
make those items wholePlease note that when the car was inspected, during the inspection, there was no airbag light on and the car battery was working properly to pass Rhode Island inspection standardsOnce the car is sold and driven off the car lot, items could not work properlyNevertheless, she is welcome to come to the dealership so we can address those itemsOur hours of operation are 9:00am to 5:00pm Monday through Friday and 9:am to 2:pm on SaturdaysAlso, we did provide Ms*** a rental vehicle, at no charge, while items were being addressed on her recently purchased automobile and during the time we were dealing with the Arizona Department of Motor VehiclesWith respect to the registration of the automobile, Ms*** forgot to mention that she wanted the car registered in ArizonaWe explained to Ms*** that we will assist her registering the car in Arizona but we cannot guarantee the service as we only register automobiles in Rhode Island, Massachusetts and ConnecticutI explained to Ms*** that she would be better off registering the car in AZ herself since she indicated she was moving thereIf she wishes to have the car in Rhode Island, we will provide that service for her at no chargeThe title was held up at the Department of Motor Vehicles in the state of AZI explained to Ms*** that since she was moving there she should stop at the DMV and complete the registrationI also provided Ms*** with the name and number of the contact person at the AZ DMV that would assist herHowever, Ms*** never contacted themMs*** ids welcome to stop at the dealership to address any issue *** is welcome to stop at the dealership to address any issues she may have regarding the airbag light, battery and speakersWe will not able to assist her with the registering of the automobile in Arizona