Sam's Auto Repair

Sent: Friday, July 29, 4:PM Subject: Complaint [redacted] On Complaint [redacted] , customer wanted a clear title, management did fix problem and sent title to the customers addressAttach you will find [redacted] tracking number with customers signatureThank You! Xenia M [redacted] Executive Assistant to CAO, Natasha [redacted] B [redacted] Bert Ogden Auto Group O: 956-686-EXT: ***

This is not a Pool Town customer.I will forward this complaint to Excel Pool Service, IncRuss C [redacted] President Pool Town, Inc

Complaint: [redacted] Thank you for forwarding this complaintExcel Pool Service however, is the service company for Pool Town (as noted from this excerpt from their website)In addition they have the same address We Are New Jersey’s Inground Pool Service CompanyExcel Pool Service Incis the only authorized service provider for New Jersey’s In-ground Pool Experts, Pool Town IncWe offer a variety of in ground pool services including: repairs, pool renovations, pool openings & closings, leak detection, liner replacements, mesh safety cover installations, and general pool servicesWe service both residential and commercial inground swimming pools across the entire state of New JerseyOur pool service industry leading pool service techs have years of experience and knowledge to tackle even the toughest of pool service projectsWe work directly with our pool suppliers and manufacturers to make sure our service technicians stay up to date with industry trends and technologies.As the only authorized inground pool service company for Pool Town Inc, Excel Pool Service has worked on thousands of pools across the entire state of NJWhether you are booking a simple pool opening, or planning a full scale swimming pool renovation, you can rest assured that you are in good hands when you work with Excel Pool Service IncWe will keep your pool sparkling and clear so you never have to worry about pool maintenance again Regards, [redacted]

[redacted] dba SAM'S AUTO REPAIR N WW WHITE ROAD SAN ANTONIO, TEXAS Revdex.com Corporate Office La Posada Drive Austin, TX Ref: Complaint Dated 13, In response to the above referenced complaint we respond as followsWhen Ms [redacted] came in to have her car repaired she brought her own parts but they were the wrong brake parts for her car so we obtained the correct parts from a parts house and installed themWe found, at that time, the left lower control arm was badly worn, so after obtaining permission from Ms [redacted] we replaced it and had the front-end alignedAt the time alignment was performed the person doing the alignment stated the car had been in an accident and had sustained damageWhen Ms [redacted] returned with the car we replaced the right lower control arm with parts she furnishedWe again had the front-end alignedCt • c k 01t When Ms [redacted] came back in with her complaints we told her the car was old (Hyundai , with 240,miles) and we had done all we could to alleviate the problemMs [redacted] continued to call to the point of harrassment so we stopped taking her callsWe are very sorry she is not satisfied with our attempt to repair her car to her satisfaction we tried our bestThis is the first and only complaint we have received in our approximately years of doing business in San AntonioPlease accept our apologies for this porbiem, but we dont know what to do to satisfy Ms ***Thank you for your concern and interestIf we can help you any further in trying to satisfy this complaint please let us know

Complaint: [redacted] I am rejecting this response because: [redacted] did not re align the vehicle at the time he installed the right lower control armIf both lower control arms were badly worn, why he would just replace one and allow me to drive and wear & tear my new suspension parts? ALSO because [redacted] said that the reason it vibrates is because the frame is bend In I ran over a railroad stud which bended a screw that holds the frame together, as you will see in the Brake Check recommendations of Since he refused to re-aligned my car I took it to brake check, where they aligned it and the vibration stoppedthey recommend I replace camber kit to make the tire stop leaning to the rightI followed their recommendation and the car runs straight as a pin Brake check has advised me to replace the rear sway bar links for a smoother ride, which I will soon to save my suspension system & tires [redacted] did not follow my request to replace the front brakes, I wanted to replace with same brand as struts but he made the decision that the front brakes were in good condition and requested to replace the back which I ok'd but I believe the parts came from a parts vehicle on their lotHe further did not replace the hub assembly as requested instead took it to a local machine shop and had refurbishedMy car is aged but maintained to the best of my abilityI used Castro full synthic oil every miles, rotate the tires & change the air filterMy vehicle has never been involved in a major accident and I have been the only driver since I got it at World Car Hyundai at miles still under factory warrantyAt miles the engine harness burnt and the whole engine was replaced I found Seng's eye glasses in my car, I tried to call them to tell him but they would not answer my calls I felt awkward that my three calls had gone unreturned so I drove by one night and hung them on the fence at eye level by the front door Then when I returned from Houston, I called as I exit IH@ WW White that I was on my waySince I can barely understand him on the cellular I prefer to talk face to face, even to set appointmentsThat morning a female voice said he was in AustinWhen I drove up [redacted] was under a hoodWhen I told him what happened on the telephone he got very quite then said he was sick and went to doctorBy this time I was frustrated, $(parts & labor) later my car still vibrating I never harassed anyone and regret trying to force [redacted] to re-align my carAt this time I just want to have my money back $so I can have my front brakes, left hub assembly replaced as requested and put this nightmare behind Regards, [redacted] ***

This complained has already been answeredIts a duplicateActually a triplicate Our original response indicated that Excel Pool Service is a separate company Excel Pool Service then received a duplicate complaint.it is my understanding that Excel responded to that complaint And now that exact duplicate is filed again

Sent: Monday, August 08, 5:PM Subject: Complaint ***::: fw: Good Afternoon Mr***! On complaint ***: I spoke to the General Manager and the managers associated with this complaint and explained to me with details of what had happenThey gave the customers missing
items, spare key and floor mats as well as the *** *** they had promisedI tried getting in contact with customer via email or phone to apologize in behalf of my company and to verify if there were any questions for me, but failed with no responseOnce you have reviewed this information we respectfully ask that you close this complaint in our favorIf you have any questions don’t hesitate to ask Thank you! Xenia M***

Sent: Friday, July 29, 4:PM Subject: Complaint *** On Complaint ***, customer wanted a clear title, management did fix problem and sent title to the customers addressAttach you will find *** tracking number with customers signatureThank You! Xenia M***
Executive Assistant to CAO, Natasha *** B*** Bert Ogden Auto Group O: 956-686-EXT: ***

This is not a Pool Town customer.I will forward this complaint to Excel Pool Service, Inc. Russ C***President Pool Town, Inc

Complaint: ***
I am rejecting this response because:*** did not re align the vehicle at the time he installed the right lower control arm. If both lower control arms were badly worn, why he would just replace one and allow me to drive and wear & tear my new suspension parts? ALSO because *** said that the reason it vibrates is because the frame is bend. In I ran over a railroad stud which bended a screw that holds the frame together, as you will see in the Brake Check recommendations of 6.7.16.Since he refused to re-aligned my car I took it to brake check, where they aligned it and the vibration stoppedthey recommend I replace camber kit to make the tire stop leaning to the rightI followed their recommendation and the car runs straight as a pin. Brake check has advised me to replace the rear sway bar links for a smoother ride, which I will soon to save my suspension system & tires. *** did not follow my request to replace the front brakes, I wanted to replace with same brand as struts but he made the decision that the front brakes were in good condition and requested to replace the back which I ok'd but I believe the parts came from a parts vehicle on their lot. He further did not replace the hub assembly as requested instead took it to a local machine shop and had refurbishedMy car is aged but maintained to the best of my abilityI used Castro full synthic oil every miles, rotate the tires & change the air filterMy vehicle has never been involved in a major accident and I have been the only driver since I got it at World Car Hyundai at miles still under factory warrantyAt miles the engine harness burnt and the whole engine was replacedI found Seng's eye glasses in my car, I tried to call them to tell him but they would not answer my calls. I felt awkward that my three calls had gone unreturned so I drove by one night and hung them on the fence at eye level by the front door. Then when I returned from Houston, I called as I exit IH@ WW White that I was on my waySince I can barely understand him on the cellular I prefer to talk face to face, even to set appointmentsThat morning a female voice said he was in AustinWhen I drove up *** was under a hoodWhen I told him what happened on the telephone he got very quite then said he was sick and went to doctorBy this time I was frustrated, $(parts & labor) later my car still vibrating I never harassed anyone and regret trying to force *** to re-align my carAt this time I just want to have my money back $807.50 so I can have my front brakes, left hub assembly replaced as requested and put this nightmare behind
Regards,
*** ***

Revdex.com:
This letter is to inform you that The Wireless Internet Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/6/7:51:PM and assigned ID ***
Regards,

*** *** dba SAM'S AUTO REPAIR N WW WHITE ROAD SAN ANTONIO, TEXAS Revdex.com Corporate Office La Posada Drive Austin, TX Ref: Complaint Dated 13, In response to the above referenced complaint we respond as followsWhen Ms *** came in to have her car
repaired she brought her own parts but they were the wrong brake parts for her car so we obtained the correct parts from a parts house and installed themWe found, at that time, the left lower control arm was badly worn, so after obtaining permission from Ms *** we replaced it and had the front-end alignedAt the time alignment was performed the person doing the alignment stated the car had been in an accident and had sustained damageWhen Ms *** returned with the car we replaced the right lower control arm with parts she furnishedWe again had the front-end alignedCt • c k 01t When Ms *** came back in with her complaints we told her the car was old (Hyundai , with 240,miles) and we had done all we could to alleviate the problemMs *** continued to call to the point of harrassment so we stopped taking her callsWe are very sorry she is not satisfied with our attempt to repair her car to her satisfaction we tried our bestThis is the first and only complaint we have received in our approximately years of doing business in San AntonioPlease accept our apologies for this porbiem, but we dont know what to do to satisfy Ms ***Thank you for your concern and interestIf we can help you any further in trying to satisfy this complaint please let us know

Complaint: ***
I am rejecting this response because:*** did not re align the vehicle at the time he installed the right lower control arm. If both lower control arms were badly worn, why he would just replace one and allow me to drive and wear & tear my new suspension parts? ALSO because *** said that the reason it vibrates is because the frame is bend. In I ran over a railroad stud which bended a screw that holds the frame together, as you will see in the Brake Check recommendations of Since he refused to re-aligned my car I took it to brake check, where they aligned it and the vibration stoppedthey recommend I replace camber kit to make the tire stop leaning to the rightI followed their recommendation and the car runs straight as a pin. Brake check has advised me to replace the rear sway bar links for a smoother ride, which I will soon to save my suspension system & tires.
*** did not follow my request to replace the front brakes, I wanted to replace with same brand as struts but he made the decision that the front brakes were in good condition and requested to replace the back which I ok'd but I believe the parts came from a parts vehicle on their lot. He further did not replace the hub assembly as requested instead took it to a local machine shop and had refurbishedMy car is aged but maintained to the best of my abilityI used Castro full synthic oil every miles, rotate the tires & change the air filterMy vehicle has never been involved in a major accident and I have been the only driver since I got it at World Car Hyundai at miles still under factory warrantyAt miles the engine harness burnt and the whole engine was replaced
I found Seng's eye glasses in my car, I tried to call them to tell him but they would not answer my calls. I felt awkward that my three calls had gone unreturned so I drove by one night and hung them on the fence at eye level by the front door. Then when I returned from Houston, I called as I exit IH@ WW White that I was on my waySince I can barely understand him on the cellular I prefer to talk face to face, even to set appointmentsThat morning a female voice said he was in AustinWhen I drove up *** was under a hoodWhen I told him what happened on the telephone he got very quite then said he was sick and went to doctorBy this time I was frustrated, $(parts & labor) later my car still vibrating I never harassed anyone and regret trying to force *** to re-align my carAt this time I just want to have my money back $807.50 so I can have my front brakes, left hub assembly replaced as requested and put this nightmare behind
Regards,
*** ***

*** ***
"">dba SAM'S AUTO REPAIR N WW WHITE ROAD SAN ANTONIO, TEXAS Revdex.com Corporate Office La Posada Drive Austin, TX Ref: Complaint Dated 13, In response to the above referenced complaint we respond as followsWhen Ms *** came in to have her car repaired she brought her own parts but they were the wrong brake parts for her car so we obtained the correct parts from a parts house and installed themWe found, at that time, the left lower control arm was badly worn, so after obtaining permission from Ms *** we replaced it and had the front-end alignedAt the time alignment was performed the person doing the alignment stated the car had been in an accident and had sustained damageWhen Ms *** returned with the car we replaced the right lower control arm with parts she furnishedWe again had the front-end alignedCt • c k 01t When Ms *** came back in with her complaints we told her the car was old (Hyundai , with 240,miles) and we had done all we could to alleviate the problemMs *** continued to call to the point of harrassment so we stopped taking her callsWe are very sorry she is not satisfied with our attempt to repair her car to her satisfaction we tried our bestThis is the first and only complaint we have received in our approximately years of doing business in San AntonioPlease accept our apologies for this porbiem, but we dont know what to do to satisfy Ms ***Thank you for your concern and interestIf we can help you any further in trying to satisfy this complaint please let us know

Sent: Friday, November 11, 12:PM Subject: Complaint *** *** *** Good Afternoon, On February 23, Customer *** ** *** Purchased a vehicle at Bert Ogden ToyotaThe vehicle he purchased was a trade from a previous customerOn March 7, a payoff was
sent to *** *** *** in order to obtain the title of the vehicle that Mr*** had purchasedSince title hadn’t been sent, Sandra our title clerk called *** on April 21st and spoke to *** the bank teller who made aware that a check that the previous owner of Mr*** vehicle had created a stop payment to their last payment after they traded in their vehicleThe difference in the payoff was made after we found out what had happen Mr*** came in a few days later and was made aware by Laura, one of the title clerks the reason for the title being delayed which was also delaying his registrationHe was also told that as soon as the title was received and signed by Mr*** we would start the process of his registration On the 29th of April the account was closed and tile was being released within to business daysOn May 26th title was received and signed by Mr*** and paperwork was sent to the DMW to get registeredHis Vehicle was transferred that same day and as soon as we received his plates he was made aware that they were at our dealership ready for pickup. Thank You! Xenia M*** Executive Assistant to CAO, Natasha *** *** Bert Ogden Auto Group O: 956-686-6666 EXT: ***

This complained has already been answered. Its a duplicate. Actually a triplicate Our original response indicated that Excel Pool Service is a separate company Excel Pool Service then received a duplicate complaint.it is my understanding that Excel responded to that complaint And now that exact duplicate is filed again

Complaint: ***
Thank you for forwarding this complaintExcel Pool Service however, is the service company for Pool Town (as noted from this excerpt
from their website)In addition they have the same address. We Are New Jersey’s Inground Pool Service CompanyExcel Pool Service Incis the only authorized service provider for New Jersey’s In-ground Pool Experts, Pool Town IncWe offer a variety of in ground pool services including: repairs, pool renovations, pool openings & closings, leak detection, liner replacements, mesh safety cover installations, and general pool servicesWe service both residential and commercial inground swimming pools across the entire state of New JerseyOur pool service industry leading pool service techs have years of experience and knowledge to tackle even the toughest of pool service projectsWe work directly with our pool suppliers and manufacturers to make sure our service technicians stay up to date with industry trends and technologies.As the only authorized inground pool service company for Pool Town Inc, Excel Pool Service has worked on thousands of pools across the entire state of NJWhether you are booking a simple pool opening, or planning a full scale swimming pool renovation, you can rest assured that you are in good hands when you work with Excel Pool Service IncWe will keep your pool sparkling and clear so you never have to worry about pool maintenance again
Regards,
*** ***