Sam's Flooring & Remodeling

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Dear *** *** ***
First, let
me take this opportunity to thank you for your attempt in finding a resolution
to our issue with this organization
*** ***,
the response from Sam’s floors and remodeling is not only is unacceptable, but
quite shockingHe opens his response claiming that he made several attempts to
complete the jobYes he made two attempts, first by sending one crew who
refused to perform any job before we removed all our furniture and the second
two men who claimed they are licensed but did not appear to be competent and
did not possess the required tools
We contacted
Sami A*** countless number of times and left messages but our attempt to reach
him were all ignored by himIf as he claims, that he made several attempts to
resolve, the first and the most rational resolution would have been that he
returned our callsIt is his own irresponsible abandonment that led us to
contact the authoritiesHis claim of several attempts is simply a fabrication
When Sami
A*** initially visited our home to evaluate the job, he clearly saw all the future
(we had heavy and large wooden furniture) that were wrapped in plastic for
protection and he agreed to move them when he actually started the sanding job
When his first crew arrived, complained about the furniture and refused to
perform any removal. With sincere thoughts we hired another crew and
payment can be produced as proof with a copy of the check paidWe took this
extra step in order to get the job doneThe second crew (*** Floors) that arrived initially demanded that we pay them
directThey could not show us any proof that they were licensedWe requested
for their business cards because they claimed they are a different company, at which
point he said he does not carry business cardsHe actually hand-wrote his
details on a piece of paperWe suspected them and asked if they were licensed
They claimed yes and also mentioned that they were in business for years,
but it was hard to believeWe still needed to contact Sami A*** to find out
about this new company who was asking us to pay them direct and he was
unavailableDuring the conversation *** ***, who called himself the
owner requested to see the electrical panel and explained that he needed to
pull the fuse box out and plive wires into it*** ***, when we had
concerns about his eligibility and ability to handle our job, we became
absolutely concerned about his need to tamper with the electrical panelHe was
clearly un-insured, and we feared about our safetyWe were absolutely
uncomfortable with this crew and the fact that Sami A*** was completely
unreachable, we could not let this company proceedTherefore they left our
house
As Sami
A*** thinks, we did not expect the floor repairers to be electriciansThe
very reason we could not authorize tampering of the electrical panel boxAs a
matter of fact, the crew we hired to complete Sami Ahadi’s unfinished job had a
special cable that was plugged to our dryer power outletThis made us very
clear that what *** Floors crew who
did not possess the required tools was simply not competent to do our job
As you see,
this is how Sami A*** claims that he attempted to resolveHe simply failed to
understand that we hired him and got into a contract with him to complete the
jobHe is in absolute breach of his own contract by sending different
unlicensed crewSami A*** was very irresponsible in sending unlicensed crew,
whom in our belief would have been a cheap solution to get out from our job
Sami Ahadi
further claims that he stands strong behind his workIf he truly does, then
why did he run away with our money?
Furthermore,
we find his claims so completely fabricatedHe claims that there is a charge
of $for removal of the old cabinets *** ***, he did this work
absolutely voluntarilyHis motivation to do this was actually two foldsThe
company we contracted to build our new kitchen was supposed to remove the old
kitchen and the cabinetsSami A*** volunteered to remove, so he could get
started on the job earlierFurthermore, by removing he requested that we gave
him our old dishwasher and the gas rangeAs you may have seen in the
original contract, he was not contracted to do any removalNeither did we
solicit his services to remove the cabinets for a fee If so, why did he
do? It was only for his own benefit
Also, he
claims that he incurred a cost of sending crewsHe did not have our approval
to send unlicensed workersWe were already feeling that Sami A*** was
cheating us and not returning our callsWe simply did not feel comfortable
with strangersThe best action would have been that he first contacted us and
advised that his people were arrivingHe was in the hiding and letting
strangers visit usHis claim of $is not only unacceptable but is a
complete display of his shady nature of a businessmanHe acted in a very irresponsible
manner, by just sending different people without any communication with us
There are
companies who subcontract, but they still communicate with the clientBut Sami
A*** simply disappeared without any update or advice of any of his plansEven
after refusing his second crew, we attempted to contact him, but he failed to
return our callsIt is absolutely evident that he simply took our money and disappeared
The biggest
fabrication is that he claims he and his crew are licensed companiesWe know
very well that Sami Ahadi’s Sam’s Floors and Remodeling’s business license
expired a few years agoVirginia Licensing and Contracting office / agency
confirmed this to usMoreover, they do not possess any license to operate in
Maryland at all, even though he claimsThis was confirmed by the Maryland Consumer
Protection Agency
*** ***,
as you see, this businessman’s response is a total fabricationHe has his
claims that he is licensed when he is clearly notUnfortunately we did not
know that we could check on businesses about their eligibility beforeHad we
known, we would not have entered into a contract with him the first placeTherefore,
we earnestly request you to re-evaluate the situation, so that fairness can be
restored
We greatly
appreciate your effort in finding a resolution Our original request from you
still stands same for a refund of $from Sam's Flooring and Remodeling
Thank you
Sincerely
*** ***
Regards,
*** ***

September 12, 2014Dear Sir or Madam,
This letter is regarding the complaint filed against Sam's Flooring and RemodelingSam's flooring and Remodeling is not responsible to pay any amount to *** *** ***
Due to *** ***'s rejection, we could not
perform our workWe made several attempts to finish the project but we were not successful because the customer did not wish to let us work.After interconnecting the hardwood floors at the kitchen, dining room, living room and breakfast room, the sand and finished crew was sent to *** ***'s home to sand and finish the floorsCustomer requested the crew to move a bed that she claimed cost $and she warned that if anything happens to the bed, Sam's flooring and Remodeling is responsibleMy company is not responsible for moving any furniture, especially an $bedThe project cost was $in total so it doesn’t make sense for us to take the risk moving an expensive bedDue to the furniture issue, my crew was not able to start sand and finish the floorsThat was the first attempt that we were not able to finish the projectAfter talking to *** *** and resolving the furniture moving issue, the crews showed up at his home the next day to sand and finish the floors; this time, *** *** did not let us use the electric panel saying that we are not certified electriciansThe sander machine requires 220volts After talking to *** *** and resolving the furniture moving issue, the crews showed up at his home the next day to sand and finish the floors; this time, *** *** did not let us use the electric panel saying that we are not certified electriciansThe sander machine requires 220volts of power so we have to take power from the electric panelShe did not let us start sanding and finishing the floorsAs she rejected us to perform the job, we had to leaveThe sand and finishing crew is licensed and insured in flooring businessWe are in flooring business for more than 20years and we are very successful in our work*** *** was not forced to go with another company to finish her floors; she chose to do soThis is the cost break down for this projectSqft of unfinished Select Red Oak $ (Purchased by Sam's Flooring and Remodeling)List of Shoe molding $(Purchased by Sam’s Flooring and Remodeling)Labor (Interconnecting hardwood floors ft in the kitchen) (2ft in living room) (2ft dining room) (3ft breakfast area) $760.00Removing kitchen cabinets and appliances $Minimum charges for sending the crew for sand and finish $($350,each time)Grand Total $ I have received a total of $*** *** owe Sam's Flooring and remodeling $101.00Sam's Flooring and Remodeling stands strong behind each project and we are proud serving our customers with the best quality of workmanshipWe did not disappear as *** *** claimsShe rescheduled this project two times before we start the project and we worked through with her scheduleDuring the project, she did not let us perform our job and she labels us as unethicalThis is totally unfairShe is not a licensed flooring tech so she does not have the knowledge of how the job is being doneShe should have not interfered with our work and should have let us do our jobIf she chose another company to perform the rest of the project, it is her wishSam's flooring and Remodeling does not owe anything to *** *** and is not responsible in price differences for another tech that she has hired.Sincerely,Sami A