Sam's Furniture

Company responded via phone:Customer came in to cancel her order. She was showed the return policy on the receipt and asked why she wanted to cancel her orderCustomer was upset that she could not cancel. When a customer wants to cancel, the company does their best to rectify the
problemThe company and the consumer came to a resolution and the order was cancelledCompany believes this is resolved and Revdex.com can confirm with the consumer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company responded via phone: The company stated the consumer called on the day of delivery to speak with the company The company believed the conversation went wellIt is the practice of the company to set up the deliveries free of chargeOne of the things that was not done by
the company's delivery crew was putting the knobs on the dresser The company stated they are willing to come put the knobs on if the consumer would like.Another concern the the customer had was the underbed storage not being on both sides of the bed The bed is sold with only one side of underside storage and that is all that was purchased by the consumerThe consumer did discuss this issue with the company on the day of delivery and he was told only one unit was purchased and he could purchase additional units for the other side.In regards to the mattress being in plastic, the company stated it is their policy to leave the plastic on the mattresses This is done for protection of the white mattress in order to keep them clean It is also done because the company has had deliveries, where it is requested the plastic be left on the mattress by the consumer.If the consumer is interested in purchasing the additional underbed storage, the company will offer this at a discounted price