Sam's Jewelers

I am rejecting this response because:Because I Have brought the ring in to be fixed more than times since I bought it, so I don't feel it was "damaged" but rather the quality of the ring was not what I paid for- $2,200, plus the charges to replace the diamonds I have paidIf you are not able to givee my money back I am willing to exchange it for the same ring, but I will need to file a complaint with.rhe Revdex.com if I am not happy at anytime with the merchandise from your store because again I had my diamond ring from I purchased from another store prior to before I had this ring for years and have never had to get any repairs for it due to diamonds falling out or it crackingIf I have to go through what I am going through with the new ring that you give me to replace the other, I would just like my money back at that point because it would be a waste of my time

This letter is in reference to your letter dated January 12, regarding one of our customers, *** ***Our policy clearly states we don't provide coverage for damage to the jewelryWe understand the frustration of our customer and would like to offer an exchange or upgrade to the
jewelry to satisfy the customer but we cannot refund the fundsOur store policy only allows exchanges within thirty day of the purchase, but we can offer the waiver to address the issueIf it is acceptable to Ms*** she can bring the store receipt and the jewelry to the store and ask for ***We apologize for any inconvenience to Ms*** ***