Sam's Mini Mart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I feel both myself and contractor were mislead on several occasionsWe were told and a half to two weeks deliveryMY contractor had to actually stop by the business and always got a new delivery date This happened several timesI don't do business that wayItems were paid for in advance at price I was told I was never contacted by the Business to explain In the mean time my siding was taken off my house in a nice neighborhood for over a month Yeah communication and honesty would have been niceI have more projects in mind but my business will be taken else wherethank you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have apologized for the issue with the time frameWe do not make the product here at our location or in the state of Pennsylvania so it is very hard to control the lead timeWe let our customers know this at the time when they place their orderI am not sure what happened in this situation but all I can do is say I am sorry for the inconvenience with the wait time. I have also offered a discount on a future purchase to make up for the mistakeI am not sure what else the customer is looking forIf this was such a big problem I wish the issue would have been brought to my attention sooner and before bringing to the Revdex.com I am more than willing to discuss this matter with the customerI am here Monday thru Friday 7:30-4:30.Sincerely,Rick W***Glen-Gery BrickBrick Center Manger-Watsontown###-###-#### office###-###-#### cell

From: W***, Richard Date: Fri, Sep 4, at 9:AMSubject: Glen-Gery Bri***To: "***@myRevdex.com.org" In regard to the complaint filed ID# ***. The product was sold to the customer on July The product
was picked up at our location by the contractor on August The customer was informed that manufactured stone is not stock because of the wide variety of styles and colorsSo we ordered the stone from our company plant in KentuckyThe customer and the contractor were told it would be to weeks for deliveryWith trucking it took an extra weekWe use outside carriers to delivery our products so it is sometimes hard to control delivery timesI do believe that we as a company should have had more communication with this customer and their contractorI apologize for any inconvenience we caused the customer or their contractorI have reviewed this issue with the salesman that took and placed the order to make sure something like this does not happen againGlen-Gery has been in business for years and we pride ourselves on our products and our customer service I invite the customer to please continue shopping with us and see myself in the future so I can extend a discount on any future purchases they makeAgain, I apologize for this issue and any inconvenience that our store caused. Thank you, RICK W***BRICK CENTER MANAGERGLEN-GERY BRICK-WATSONTOWN,PA###-###-#### CELL###-###-####-OFFICE ###-###-####-FAX

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I feel both myself and contractor were mislead on several occasionsWe were told and a half to two weeks deliveryMY contractor had to actually stop by the business and always got a new delivery date This happened several timesI don't do business that wayItems were paid for in advance at price I was told I was never contacted by the Business to explain In the mean time my siding was taken off my house in a nice neighborhood for over a month Yeah communication and honesty would have been niceI have more projects in mind but my business will be taken else wherethank you
Regards,
*** ***