Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The Security Credit System is not an honest businessI attempted to resolve the matter with themI called them many times and wrote to them but they ignored my complainsRepresentatives from that company lied to me and attempted to extort money from me after I paid them the full amount that was due and in the process caused great harm and stress to me and my family Security Credit System refused to give me the letter of paid in full on the date they promised to do so after I paid them the full amount that was due They knew I was buying a house and needed the letter by that time and that day that they promised to give me the letter if I made the paymentThere were consequences for their actionsMy loan application for a mortgage was rejected by two mortgage companies because of what they did.? I am willing to resolve the matter with Security Credit System only after they have removed all the reports they have placed on my credit Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Ms [redacted] taked with our collection agent MrA [redacted] who provided Ms [redacted] with the balance due on this account that was listed on the account screen of to pay in full.? Once the payment was received and the account went to the payment office the account was updated to show past due interest that needed to be added to the account.? This was a loan and an interest bearing account and very often with interest bearing accounts for tuition loans their is usually interest updates that get updated occasionally.? Since this was a pay off for this debt the final updated interest was added and an additional amount of was added to the account.? When the original account was incurred Ms [redacted] would have signed a promissory note or agreement which would have explained to her that this is anj interest bearing account Due to this change being added the account did not show up paid in full and the paid in full letter did not go to Ms [redacted] .? We did eventually waive the interest to resolve the issue when Ms [redacted] became upset with the charge and then we faxed the paid in full letter to Ms [redacted] the next day 10/28/ We are sorry for any inconvenience this has caused it was not intentional and we were not adding money to extort money from her? These were valid interest charges due against her loan.l MrsR [redacted] Compliance Officer
? ? ? ? ? WE HAVE REVIEWED THE CONSUMER COMPLAINT AND FIND NO INSTANCE OF UNETHICAL ? ? ? ? PRACTICES.? IN WORKING WITH CONSUMERS ON ANY COLLECTION ACCOUNT DIFFERENT ? ? ? ? OPTIONS ARE AVAILABLE AT DIFFERENT TIMES EXPECIALLY AS THE ACCOUNTS AGE ? ? ? ? SO DIFFERENT OPTIONS ARE SOMETIMES OFFERED AS THE ACCOUNT AGES ? ? ? ? HOWEVER, WE HAVE CLOSED THIS ACCOUNT IN OUR OFFICE AND? RETURNED THIS ACCOUNT ? ? ? ? TO THE ORIGNAL CREDITOR AND WE WILL? NO LONGER BE CONTACTING MR? ***.?
We have no collection account for [redacted] the collection account we have is for her son [redacted] and if [redacted] has a complaint this complaint should be in his name. SCS in attempting to locate individuals does skip trace to locate a person but we do not discuss any information about the debt with a third party and skip tracing is used for location information only. Someone went onto our web site (either [redacted] or [redacted] and did a web site payment which was declined. We use a service which processes the payment thru what is called ACH and the bank and we are not the ones who declined this payment. If the consumer has an issue the consumer needs to contact their bank. We will no longer contact [redacted] and/or any family members regarding this account. As [redacted] is the consumer on this account and if he does not want us to contact him regarding his debt he should be sending us a letter requesting we not contact him about this debt Because of this complaint we will not contact [redacted] again however, we have no contact from [redacted] either verbally or in writing that he has any issues with this account and since it is his debt he needs to let us know what his wishes are in regards to this debt
We have sent Mr [redacted] letters in the past and he has spoken to a representative at SCS in the past on his account so he was aware he had a debt in our office. We do not email consumers on collection debts. We would not send anyone anything on someone else"s account and since we do not email consumers I believe he may have received an email from someone else not us. Mr [redacted] can mail me a copy of what he received by email and I can investigate further but our records show no email to him or anyone else on his account informationWe do not email and we have no email addresses for consumers Mary Ann R [redacted] Compliance Officer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The Security Credit System is not an honest businessI attempted to resolve the matter with themI called them many times and wrote to them but they ignored my complainsRepresentatives from that company lied to me and attempted to extort money from me after I paid them the full amount that was due and in the process caused great harm and stress to me and my family Security Credit System refused to give me the letter of paid in full on the date they promised to do so after I paid them the full amount that was due They knew I was buying a house and needed the letter by that time and that day that they promised to give me the letter if I made the paymentThere were consequences for their actionsMy loan application for a mortgage was rejected by two mortgage companies because of what they did.? I am willing to resolve the matter with Security Credit System only after they have removed all the reports they have placed on my credit Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
Ms [redacted] taked with our collection agent MrA [redacted] who provided Ms [redacted] with the balance due on this account that was listed on the account screen of to pay in full.? Once the payment was received and the account went to the payment office the account was updated to show past due interest that needed to be added to the account.? This was a loan and an interest bearing account and very often with interest bearing accounts for tuition loans their is usually interest updates that get updated occasionally.? Since this was a pay off for this debt the final updated interest was added and an additional amount of was added to the account.? When the original account was incurred Ms [redacted] would have signed a promissory note or agreement which would have explained to her that this is anj interest bearing account Due to this change being added the account did not show up paid in full and the paid in full letter did not go to Ms [redacted] .? We did eventually waive the interest to resolve the issue when Ms [redacted] became upset with the charge and then we faxed the paid in full letter to Ms [redacted] the next day 10/28/ We are sorry for any inconvenience this has caused it was not intentional and we were not adding money to extort money from her? These were valid interest charges due against her loan.l MrsR [redacted] Compliance Officer
? ? ? ? ? WE HAVE REVIEWED THE CONSUMER COMPLAINT AND FIND NO INSTANCE OF UNETHICAL ? ? ? ? PRACTICES.? IN WORKING WITH CONSUMERS ON ANY COLLECTION ACCOUNT DIFFERENT ? ? ? ? OPTIONS ARE AVAILABLE AT DIFFERENT TIMES EXPECIALLY AS THE ACCOUNTS AGE ? ? ? ? SO DIFFERENT OPTIONS ARE SOMETIMES OFFERED AS THE ACCOUNT AGES ? ? ? ? HOWEVER, WE HAVE CLOSED THIS ACCOUNT IN OUR OFFICE AND? RETURNED THIS ACCOUNT ? ? ? ? TO THE ORIGNAL CREDITOR AND WE WILL? NO LONGER BE CONTACTING MR? ***.?
We have no collection account for [redacted] the collection account we have is for her son [redacted] and if [redacted] has a complaint this complaint should be in his name. SCS in attempting to locate individuals does skip trace to locate a person but we do not discuss any information about the debt with a third party and skip tracing is used for location information only. Someone went onto our web site (either [redacted] or [redacted] and did a web site payment which was declined. We use a service which processes the payment thru what is called ACH and the bank and we are not the ones who declined this payment. If the consumer has an issue the consumer needs to contact their bank. We will no longer contact [redacted] and/or any family members regarding this account. As [redacted] is the consumer on this account and if he does not want us to contact him regarding his debt he should be sending us a letter requesting we not contact him about this debt Because of this complaint we will not contact [redacted] again however, we have no contact from [redacted] either verbally or in writing that he has any issues with this account and since it is his debt he needs to let us know what his wishes are in regards to this debt
We have sent Mr [redacted] letters in the past and he has spoken to a representative at SCS in the past on his account so he was aware he had a debt in our office. We do not email consumers on collection debts. We would not send anyone anything on someone else"s account and since we do not email consumers I believe he may have received an email from someone else not us. Mr [redacted] can mail me a copy of what he received by email and I can investigate further but our records show no email to him or anyone else on his account informationWe do not email and we have no email addresses for consumers Mary Ann R [redacted] Compliance Officer