Samantha J. Hall

Mr [redacted] story is not accurate Mr [redacted] contacted us originally in March of He had his sons friend install a new clutch assembly and a new clutch slave cylinder assembly in the car, who then moved away leaving the car not completed Thats the story I got from my initial conversation with Mr ***Mr [redacted] complaint when he called me was that the clutch pedal did not work Not seeing the car and knowing the history, I assumed the clutch hydraulic system had air in it and needed to be bled It is not possible to diagnose a car over the phone without seeing it, especially after someone else had already attempted to repair it, so this was my best guess based upon the facts I was given I agreed to inspect the car at NO CHARGE for Mr ***, and gave him an estimated price on bleeding the clutch hydraulic system assuming that was the problem Mr [redacted] then towed his vehicle to my shop Inspection showed that the clutch pedal was in fact inoperative as Mr [redacted] had complained We attempted to bleed the air out of the system, and when we did we noticed that the slave cylindar Mr ***'s mechanic had installed was faulty and leaking At this point we contacted Mr [redacted] and informed him the slave cylinder was no good, and that it needed to be replaced Mr [redacted] was given an estimate for the repairs he informed me it would be a couple of months before he could pay for the repairs I agreed to do the work and allowed him to store his vehicle here at no charge while he paid us off We corrected his problem with the clutch pedal by changing the slave cylinder At no time while we were working on this did Mr [redacted] have any complaint whatsoever He did not request his old slave cylinder back or offer to bring another one Regardless, if he did, we would not have done the work as we do not allow customers to supply their own parts ESPECIALLY considering the one he had installed previously was no good We use a professional grade of parts, not the cheapest ones we can find because we have to warranty our work Thats like bringing your own hamburger to McDonalds and asking them to cook it for you Go ahead and try and see where that gets you Now, having completed the repairs, months turned into months we waited for payment for the work we did We were not able to road test the vehicle properly because the vehicle came to us without license plates We did however drive it to the end of the street and back to make sure the clutch pedal was working Mr [redacted] FINALLY picked up his car in September (months later! and way longer then we agreed to store it!) Again, he had no complaints at this time about the work that we did or the parts we replaced He was given a detailed receipt showing the break down of the cost of labor and parts, we installed his license plates, jumped his car because the battery was dead from sitting for so long, and he was on his way Shortly thereafter, he came back and said the clutch didnt work He brought the car back, and we checked it shortly thereafter to find that the clutch assembly that he had his back yard mechanic install was slipping There was no problem with the work we did to restore the functionality of his clutch pedal, and the pedal worked as it should Mr [redacted] then contacted me, and when I informed him that his clutch was also defective, he began screaming at me I can understand Mr ***'s frustration with his vehicle, however, we did not cause his problems He should be angry with the person who installed the clutch assembly, not us We installed a slave cylindar which is the part that presses the clutch, not the clutch itself I am sorry to say that Mr ***'s complaint against us has no merit We were more then kind, fare, acommadating, and understanding with Mr [redacted] during all of our contact, and we performed the work we were paid to do If Mr [redacted] has a warranty on the clutch he had installed, I would suggest he track down the person who installed it, have it removed and bring it back to wherever he got it from if he wishes to rectify his problem Attached is a copy of the receipt we gave Mr [redacted] that he claims we did not give him

Mr [redacted] story is not accurate.  Mr [redacted] contacted us originally in March of 2016.  He had his sons friend install a new clutch assembly and a new clutch slave cylinder assembly in the car, who then moved away leaving the car not completed.  Thats the story I got from my initial...

conversation with Mr [redacted]. Mr [redacted] complaint when he called me was that the clutch pedal did not work.  Not seeing the car and knowing the history, I assumed the clutch hydraulic system had air in it and needed to be bled.  It is not possible to diagnose a car over the phone without seeing it, especially after someone else had already attempted to repair it, so this was my best guess based upon the facts I was given.  I agreed to inspect the car at NO CHARGE for Mr [redacted], and gave him an estimated price on bleeding the clutch hydraulic system assuming that was the problem.  Mr [redacted] then towed his vehicle to my shop.  Inspection showed that the clutch pedal was in fact inoperative as Mr [redacted] had complained.  We attempted to bleed the air out of the system, and when we did we noticed that the slave cylindar Mr [redacted]'s mechanic had installed was faulty and leaking.  At this point we contacted Mr [redacted] and informed him the slave cylinder was no good, and that it needed to be replaced.  Mr [redacted] was given an estimate for the repairs.  he informed me it would be a couple of months before he could pay for the repairs.  I agreed to do the work and allowed him to store his vehicle here at no charge while he paid us off.  We corrected his problem with the clutch pedal by changing the slave cylinder.  At no time while we were working on this did Mr [redacted] have any complaint whatsoever.  He did not request his old slave cylinder back or offer to bring another one.  Regardless, if he did, we would not have done the work as we do not allow customers to supply their own parts ESPECIALLY considering the one he had installed previously was no good.  We use a professional grade of parts, not the cheapest ones we can find because we have to warranty our work.  Thats like bringing your own hamburger to McDonalds and asking them to cook it for you.  Go ahead and try and see where that gets you.  Now, having completed the repairs, 2 months turned into 6 months we waited for payment for the work we did.  We were not able to road test the vehicle properly because the vehicle came to us without license plates.  We did however drive it to the end of the street and back to make sure the clutch pedal was working.  Mr [redacted] FINALLY picked up his car in September (6 months later! and way longer then we agreed to store it!).  Again, he had no complaints at this time about the work that we did or the parts we replaced.  He was given a detailed receipt showing the break down of the cost of labor and parts, we installed his license plates, jumped his car because the battery was dead from sitting for so long, and he was on his way.  Shortly thereafter, he came back and said the clutch didnt work.  He brought the car back, and we checked it shortly thereafter to find that the clutch assembly that he had his back yard mechanic install was slipping.  There was no problem with the work we did to restore the functionality of his clutch pedal, and the pedal worked as it should.  Mr [redacted] then contacted me, and when I informed him that his clutch was also defective, he began screaming at me.  I can understand Mr [redacted]'s frustration with his vehicle, however, we did not cause his problems.  He should be angry with the person who installed the clutch assembly, not us.  We installed a slave cylindar which is the part that presses the clutch, not the clutch itself.  I am sorry to say that Mr [redacted]'s complaint against us has no merit.  We were more then kind, fare, acommadating, and understanding with Mr [redacted] during all of our contact, and we performed the work we were paid to do.  If Mr [redacted] has a warranty on the clutch he had installed, I would suggest he track down the person who installed it, have it removed and bring it back to wherever he got it from if he wishes to rectify his problem.  Attached is a copy of the receipt we gave Mr [redacted] that he claims we did not give him.