Samaritan Counseling Center

Complaint: [redacted] I neither accept nor reject this response because it is not a resolution but only an update on progressI do appreciate the update:-) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Date of service is being reviewed with therapist; pending write-off approval

Account has now been written off

There was some confusion due to a transition from one billing software program to anotherThe live date for the new electronic medical records billing system was 12/3/Prior system balances were not transferred overSamaritan Counseling Center had been working off of both systems until the
prior one was closed outWhen Ms*** called to make a payment on account she was told by someone that her account was paid in fullThe employee that gave her this incorrect information was not looking at prior program balancesStatements continued to go out for the prior balance and Ms*** called upset about the statements and collections letterAn explanation was given for the confusion during the phone call and it was agreed that an accurate and new statement would go out along with a letter of apology for the confusionDates of service 11/25/and 12/2/balances were transferred to the new system to create one statementSee attached the letter of explanation sent to the clientRegardless of confusion, the amount is still due. Sincerely,Lorraine L***Director of Finance

I have authorized the billing department to write off this balance due to the miscommunication of accounts within two systems. Lorraine L***Director of FinanceSamaritan Counseling Center###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: the business is not communicating fairly or honestly. While they may have transitioned accounting systems in December, the account they sent out on March 18 indicated a balance of 971.42. That amount was paid by a third party. That was the entire amount billed, and that was the entire amount paid. There was no indication of additional balance, and the entire balance was paid. Statements did not continue to go out. From March 18, when a statement arrived for $971.42 there were no further statements until the statement dated July 27 threatening collections. It was not agreed that it was accurate, and Samaritan Counseling is not communicating honestly.The account was paid in full in early April, and no further payments should be collected.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]There was some confusion due to a transition from one billing software program to another. The live date for the new electronic medical records billing system was 12/3/14. Prior system balances were not transferred over. Samaritan Counseling Center had been working off of both systems until the prior one was closed out. When Ms. [redacted] called to make a payment on account she was told by someone that her account was paid in full. The employee that gave her this incorrect information was not looking at prior program balances. Statements continued to go out for the prior balance and Ms. [redacted] called upset about the statements and collections letter. An explanation was given for the confusion during the phone call and it was agreed that an accurate and new statement would go out along with a letter of apology for the confusion. Dates of service 11/25/14 and 12/2/14 balances were transferred to the new system to create one statement. See attached the letter of explanation sent to the client. Regardless of confusion, the amount is still due. Sincerely,Lorraine L[redacted]Director of Finance

Complaint: [redacted]
I neither accept nor reject this response because it is not a resolution but only an update on progress. I do appreciate the update. :-)
Regards,
[redacted] [To assist us in bringing this...

matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
[redacted]