Same Day Plumbing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven thtough their version of what happens is selectively trueI will never do business with them again Regards, [redacted]

Credit has been issued to the customer's credit card today.Per the customer's request, the customer got credit for all three items returned less 20% restocking feeTotal credit issued is $856.80, credit will be appear on his statement as two separate transactions, one credit is $the second is $

The lead time given to this customer at the time of order wasthe lead time given to us by the manufacturerUnfortunately production delaysare completely out of our handsWe can only pass on whatever information themanufacturer gives usWe always do the best we can to get every customer's
theirorder as quickly as possible, and to be completely honest with our customers.In this instance, the manufacturer told us weeks to ship, but had productiondelays that they were unable to foresee at the time the order was placed.Even though this was a custom order item, we gave ourcustomer the option to cancel her order at no charge to herThe customer didnot want to cancel the order, so instead as a COURTESY we agreed to ship the product to the customer via dayairAccording to Ups this was delivered to the customer on September

The customers’ credit card was credited in full for this item and we did not ask for this item to be returnedThe customer never told us that we sent him the wrong item, he notified us that he ordered the wrong item, that the towel bar was too big for his bathroom (see attached) We were
trying to take it back even though it was outside of our 30-day return window and *** was one of the manufacturers that we state on our policy page that we do not allow returnsWe got notification that *** was being pulled from the US market which is why we told the customer that they are closed and we cannot take the item backYou can still reach them on the phone and their website still works, but that’s about all. Regardless of all this, we issued a full credit to the customer's credit card as a courtesy and he can discard the item

We have reissued this refund check twice.We have spoken directly to the spouse of the patient up through 6/4/2015.We don’t have any note detail stating the son called in and spoke to someone other than 11/26/2014 to have us reissue the first check into his mother’s name.We reissued the check into...

his mother’s name on 12/4/14. We have submitted an urgent request today, to have the 12/4/14 check voided and reissued to the son as requested in this complaint. Beth B[redacted]Account Receivable Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Even thtough their version of what happens is selectively true. I will never do business with them again.
Regards,
[redacted]

Credit has been issued to the customer's credit card today.Per the customer's request, the customer got credit for all three items returned less 20% restocking fee. Total credit issued is $856.80, credit will be appear on his statement as two separate transactions, one credit is $282.24 the second...

is $574.56.