Same Day Service Plumbing Heating and Air, Inc.

Ms ***, I am sorry our technician did not provide superior service that you were expecting. I see that you called about a clogged bathroom tubAfter further reviewing the options you were given, I see that our technician left you the option to clear the tub stoppage for $standard rate
and $partner rate We do charge $for our service call fee to come out and give you optionsIf you do the work with us, we do waive that $However, if you do not feel we provided adequate options, then we want to fix that unhappy experience We would be happy to return your $50. I like to address these things as soon as they occurYour history shows that we have done work before in 2013, that you were happy withSo this disappoints us that we couldn’t be the ones to provide superior service again to you I will send out a refund in the amount of $today in the mail

The repair was fixedTo say it was not fixed at all is incorrectThe reason the other technicians came out and said that there is nothing wrong with your refrigerant level, is because our technician fixed that partWhen he came out on June 6th, he found that the Rwas low(attached
contract). He added refrigerant and stop leak and re-balanced As he stated to your husband, he was hoping that would fix the entire problem and wanted to try the lesser cost of the options first, but that if it did not resolve the cooling issue, a new system would be needed The issue is there is still something else wrong with your system that we said could not be resolved without a new systemWe said that we would refund your $599, if what we did did not work to resolve the entire issue, towards a new system It did work to solve the refridlevel issue, but it didn’t work to solve your complete cooling issue

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Hello [redacted],I've been communicating with the owner of Same Day Service, and he generously agreed to refund the entire amount that my mother paid.  I received his check today so now consider the complaint closed. I wasn't sure if I needed to do something on the website so am writing you instead. Let me know if I need to do anything further.Thanks,

I am super sadden to be reading this message about your mother passing away. My sincere condolences. I apologize from the bottom of my heart that you had such an uncomfortable experience with our company, that we have worked so hard to build for over 30 years. As I stated in my message on [redacted], the...

least we can do is refund your mothers money since what we did, did not fix the immediate issue.  Please let me know to whom I should write the check out to and where to mail it. I am very sorry for your loss.