Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company did a job that is substandard. What they did by replacing the furnace plate is so shoddy, taped and looks so bad that I could not sell the house that way. As to a shelf being made, you can not see that and the respondent is using hearsay. I am asking for all of us to open the furnace to see what a shelf is. It could be non-existant for what we know as in the same vein as the company's previous answers. Then we could see what cost $240.00. A HVAC company came over and said that they did not have to replace the sheet metal and I want it returned as they took it without my permission. And I want it done correctly. It is done so poorly that the pipe that the freon is in is vibrating and will crack allowing all the Freon to escape. I want the co to have this done properly to stop the vibration and this has to be done promptly. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company by attending to their work that failed the inspection by the county does not close or dismiss or annul all of the other aspects in the total complaint by me. The closing of this case was made by the Revdex.com, not me and I intend to see this through to its logical conclusion. The company did not show for their appt to remedy the inspector's issues and did not make another appointment by emailing me saying that the appointment was cancelled. The company has not responded to my questions to this day. When someone does not answer, that defines what is known as evasion. The company has not responded to giving me their rational for charging me $300.00 to dispose of my old heat pump and coil. I talked to the [redacted] and they say that those items are mine and I did not have to pay them anything and allow them to take them. If the [redacted] is wrong, let the co right here give their explanation. Let the co also explain the $118 for the charge to me for the permit that was not disclosed to me and I was led to believe that the cost of the permit was $250.00 which I contend falls in the statute of an unfair and deceptive act by them not disclosing the secret "fee". The furnace will be opened to remedy the pipe vibrating and I will video it to see the "shelf" that they claim they "built" and charged me $240.00.
Permit application was mailed on 06/24/2016. I apologize the homeowner did not like the price that was charged for the permits but we cannot work for free and homeowner was aware of what WE charge to get the permit before the job started and he agreed to it as he stated himself, to Revdex.com on July 20th, 2016. I have responded to every complaint/concern this homeowner has. Homeowner keeps going from one accusation to the next. He is grasping for something when there is nothing there. We did nothing wrong. --Thank you,Troy K[redacted]K&L Mechanical ServicesP.O. Box 373Oxford, OH 45056###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The inspector came out today and determined that the installation is Not Approved. The inspector cited the disconnect as needing a connector and that the heat pump itself needs to be leveled and that the vibration in the freon pipe in the coil inside needs to be stopped or protected as the sheet metal is a problem for that. I need this corrected without delay. I ask the co to reply
August 5, 2016 K&L Mechanical Services LLCPO Box 373Oxford, OH 45056 BBM1 E. 4th, Suite 600Cincinnati, OH 45202 Dear Mrs. [redacted], This letter is in response to ID number [redacted]:Permit application was mailed on 06/24/2016. Please see attached application and check number [redacted] dated 06/24/2016 that was used to pay for permit. Permit did cost $131.30 but we charge $250 to obtain permit to cover administrative fees.On 08/02/2016 I physically went down to the [redacted] and got a copy of permit which is also attached. Copy has been mailed to homeowner on 08/03/2016 and he has one year to get his inspection completed. Homeowner will need to schedule his inspection for a time that is convenient for him. We do not schedule inspections because we do not have access to homeowners home nor do we know their schedule to make the appointment for homeowner.Resolution: Permits attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...
close, we would like to know your view on the matter.]
Regards,
[redacted]
This case is about violations of the consumer protection laws in O.R.C. 1345.03, B(1), B(2), B(5) and B(6) and all other parts relevant.
Further, I intend to ask the [redacted] as to if what the company did to me constitutes extortion. I base this on the common law where extortion results when property is taken not like robbery when it is forcefully taken away, but when the victim consents, although unwillingly. When the property is obtained by a lie, that could be deemed to be false pretenses. Here, in the end, I will ask the [redacted] to make a determination as to what the company did to me constitutes extortion, as immediate harm could come to me and my wife if I did not comply with their mandatory required charges.
I am asking readers to contact me and follow this to its conclusion, for it could effect you and thousands of others. ... more After submission of the above, consumer emailed these additional details:Now I have done more investigation into this matter which I think is in violation of ORC 1345.03 The company overcharged me for the permit. They charged me $250.00 for the permit and I have called [redacted] [redacted] and they say $131.30 .But it is much worse than that. You see, they said that the company never applied for as permit and never got one or paid for a permit. I am asking for 3 times the bogus charge which then is $750.00. Further, I question the legality of them installing the heat pump without getting the permit ahead of time.There is much more to this but for now I would like for you to email this to the company and allow them to respond. Then I will respond to whatever they say.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not as to why this is appearing twice here. But be it as it mat be, the permit is dated August 2, not June 26. The carbon of some check is not conclusive as to if a check was sent. Again, If the permit was purchased in June, why is the date on the permit August 2?
And the company says that they charge $118.00 to me for their "fee" to get the permit. I ask the company:
A. What did the company do in getting the permit?
B. How much time was spent doing each of those.
Anyone can pull up the web site of the building commission and print the permit. And if someone wants a permit they send that form filled in with the address and such as seen in the company's attachment here, and mail it with a sase. I see no cost occurred to substantiate a $118 "fee".
The real issue beyond that is that the "fee" was not disclosed to me. I was led to believe that the permit cost $250.00. When some charge is not disclosed, the consumer protection laws come in. I would like the company to explain why they think that they do not have to disclose the $118 "fee". If they do, then I could respond to them accordingly.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] As to my request for the co to explain what they did and how long it took them to do it, in relation to charging me $250.00 for a permit that cost $132.30, that question is still evaded by the company as I see no response to it. As far as all the supposed telephone conversations, I will show at trial that I am telling the truth. I have not told anyone that someone else came to the house as the company alleges. You see, hearsay can be a powerful persuasion as here the one person says that another person says that I said. But at a trial, all those can be cross examined and I can show my phone records that refute the allegation by the company. This is why this has to be heard in a court of law. So that I can show the truth. The company tech did come back to remedy the leveling of the heat pump which is not the same as stopping the vibration of the pipe that carries the Freon from the inside coil. That was attempted by the tech by putting some goop around the pipe which had no effect on the vibration. The pipe will fracture from the vibration and start the whole process over costing me $$ for Freon again as it will escape. The company has refused to come back and fix it. To do so would cause the plate on the furnace to be taken off and then I could see the "shelf" . They did not do that when they put the goop around the pipe. It looks so horrible that I could not sell my house as it looks as if the furnace would need to be replaced. They charged me $240.00 to do this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The questions that I am asking you for a response to are not responded to. The issue is that the evidence shows that the permit was obtained by you after the fact. The attempt to lead readers to think that you paid for a permit on June 24 is not in any way substantiated by a carbon of a check. The issue then becomes that since you have not responded to the two questions that I have for you, a reasonable reader could think that you are using the tactic of evasion, which a jury would need to determine if that is something that is "wrong". This is because a jury would need to determine if there is a deceptive act by you when you charged me $250.00 for a $131.00 permit. This is because I was told that I had no choice but to pay you $250.00 for a $131.00 permit. You did not disclose that there was a secret charge undisclosed to me of $118.00 on top of the charge for the permit, for I was led to believe that the permit cost $250.00. If you would have disclosed that the permit cost $131.00 and that you are charging me $118.00 to get it, I could have had due process to question that, but that was kept from me by you not disclosing that. You say that you have done nothing wrong. The questions to a jury to you will have to be answered. Then they would make the determination if what you did is "wrong", as your claim that you have done nothing wrong is what is at issue. Is it legally wrong for you to not disclose the hidden charge? Is the charge substantiated by what you did to get the permit? Since you have so far evaded the two questions, I think that is "wrong" by you. Is what you did "wrong" according to the Bible? Is what you did to me "wrong" according to the Koran? Is what you did to me "wrong' according to standards of human conduct of being fair? Is what you did to me "wrong" according to if what you did is deceptive? couild a layman thijk that you cheated me? If so, would then those people think that you did something "wrong". I have some more questions to you.C. What is your rationale for evading the two questions so far?D. If all you did to get the permit is to mail it with a check, how did you determine that by you doing that you are entitled to an extra $118.00?E. Is evading the two questions "wrong"? If it is not wrong, why is it right?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] ......I will be able to be there on Thursday. Please let me know the time that you intend to be there and give me a call ahead when you are on your way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The response by the company is distorted, misleading and inaccurate. I am impaired now and can not post a response in 30 minuets and need to send several emails addressing the issues in their response. I have talked to a professional in the business and he has agreed with me concerning my complaint. To explain this requires much more time than allotted here. One thing in particular was that the company did not get the permit that they charged me $250.00 for. He said that the permit has to be done before the work starts. So I can also get it myself at $131.30, not $250.00 and I will.Another aspect of this is that the new coil that they put in first worked the system for just a few days. The outside unit then failed and I checked the breaker and the failure was electric. The expert said that it is most probable since the heat pump was working that their installation of the inside coil was done improperly that cause the blow-out of the electrics in the outside heat pump. Then when they installed the new heat pump, that failed in a few days also. This is why the expert thinks that the original installation of the inside coil was done improperly since the heat pump worked when the installed the inside col. I realize that this needs an expert to testify to, but there is prima fascia evidence when all this is put together of whet I contend could be true in other parts to this since they also did not purchase the permit and charged me $250.00. Their explanation of how the warrantee works , I dispute, and can show otherwise. There are also many other aspects of this that I can explain further.[redacted]
I have spoken with the [redacted] on 08/29/2016. As of this date the home owner has NOT had our work inspected by the [redacted]. Until such time the homeowner has his HVAC equipment inspected by a non-biases party which has already been paid for through the [redacted] we will not respond to these unsubstantiated claims of the Home Owner. The [redacted] can be reached at ###-###-#### OR ###-###-#### [redacted]Permit Number [redacted]
We have received a copy of the Inspection report from the [redacted].We would like to schedule a follow up appointment with the Home Owner for Thursday, September 8, 2016 to correct the 3 things listed on the inspection report.1. add connector on supply wire 2. level outdoor condenser3. protect line set from rubbing against sheet metal Please advise if Thursday, September 8, 2016 is a acceptable for the Home owner. Thank you,T. K[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company did a job that is substandard. What they did by replacing the furnace plate is so shoddy, taped and looks so bad that I could not sell the house that way. As to a shelf being made, you can not see that and the respondent is using hearsay. I am asking for all of us to open the furnace to see what a shelf is. It could be non-existant for what we know as in the same vein as the company's previous answers. Then we could see what cost $240.00. A HVAC company came over and said that they did not have to replace the sheet metal and I want it returned as they took it without my permission. And I want it done correctly. It is done so poorly that the pipe that the freon is in is vibrating and will crack allowing all the Freon to escape. I want the co to have this done properly to stop the vibration and this has to be done promptly. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The company by attending to their work that failed the inspection by the county does not close or dismiss or annul all of the other aspects in the total complaint by me. The closing of this case was made by the Revdex.com, not me and I intend to see this through to its logical conclusion. The company did not show for their appt to remedy the inspector's issues and did not make another appointment by emailing me saying that the appointment was cancelled. The company has not responded to my questions to this day. When someone does not answer, that defines what is known as evasion. The company has not responded to giving me their rational for charging me $300.00 to dispose of my old heat pump and coil. I talked to the [redacted] and they say that those items are mine and I did not have to pay them anything and allow them to take them. If the [redacted] is wrong, let the co right here give their explanation. Let the co also explain the $118 for the charge to me for the permit that was not disclosed to me and I was led to believe that the cost of the permit was $250.00 which I contend falls in the statute of an unfair and deceptive act by them not disclosing the secret "fee". The furnace will be opened to remedy the pipe vibrating and I will video it to see the "shelf" that they claim they "built" and charged me $240.00.
Permit application was mailed on 06/24/2016. I apologize the homeowner did not like the price that was charged for the permits but we cannot work for free and homeowner was aware of what WE charge to get the permit before the job started and he agreed to it as he stated himself, to Revdex.com on July 20th, 2016. I have responded to every complaint/concern this homeowner has. Homeowner keeps going from one accusation to the next. He is grasping for something when there is nothing there. We did nothing wrong. --Thank you,Troy K[redacted]K&L Mechanical ServicesP.O. Box 373Oxford, OH 45056###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The inspector came out today and determined that the installation is Not Approved. The inspector cited the disconnect as needing a connector and that the heat pump itself needs to be leveled and that the vibration in the freon pipe in the coil inside needs to be stopped or protected as the sheet metal is a problem for that. I need this corrected without delay. I ask the co to reply
August 5, 2016 K&L Mechanical Services LLCPO Box 373Oxford, OH 45056 BBM1 E. 4th, Suite 600Cincinnati, OH 45202 Dear Mrs. [redacted], This letter is in response to ID number [redacted]:Permit application was mailed on 06/24/2016. Please see attached application and check number [redacted] dated 06/24/2016 that was used to pay for permit. Permit did cost $131.30 but we charge $250 to obtain permit to cover administrative fees.On 08/02/2016 I physically went down to the [redacted] and got a copy of permit which is also attached. Copy has been mailed to homeowner on 08/03/2016 and he has one year to get his inspection completed. Homeowner will need to schedule his inspection for a time that is convenient for him. We do not schedule inspections because we do not have access to homeowners home nor do we know their schedule to make the appointment for homeowner.Resolution: Permits attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...
close, we would like to know your view on the matter.]
Regards,
[redacted]
This case is about violations of the consumer protection laws in O.R.C. 1345.03, B(1), B(2), B(5) and B(6) and all other parts relevant.
Further, I intend to ask the [redacted] as to if what the company did to me constitutes extortion. I base this on the common law where extortion results when property is taken not like robbery when it is forcefully taken away, but when the victim consents, although unwillingly. When the property is obtained by a lie, that could be deemed to be false pretenses. Here, in the end, I will ask the [redacted] to make a determination as to what the company did to me constitutes extortion, as immediate harm could come to me and my wife if I did not comply with their mandatory required charges.
I am asking readers to contact me and follow this to its conclusion, for it could effect you and thousands of others. ... more After submission of the above, consumer emailed these additional details:Now I have done more investigation into this matter which I think is in violation of ORC 1345.03 The company overcharged me for the permit. They charged me $250.00 for the permit and I have called [redacted] [redacted] and they say $131.30 .But it is much worse than that. You see, they said that the company never applied for as permit and never got one or paid for a permit. I am asking for 3 times the bogus charge which then is $750.00. Further, I question the legality of them installing the heat pump without getting the permit ahead of time.There is much more to this but for now I would like for you to email this to the company and allow them to respond. Then I will respond to whatever they say.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not as to why this is appearing twice here. But be it as it mat be, the permit is dated August 2, not June 26. The carbon of some check is not conclusive as to if a check was sent. Again, If the permit was purchased in June, why is the date on the permit August 2?
And the company says that they charge $118.00 to me for their "fee" to get the permit. I ask the company:
A. What did the company do in getting the permit?
B. How much time was spent doing each of those.
Anyone can pull up the web site of the building commission and print the permit. And if someone wants a permit they send that form filled in with the address and such as seen in the company's attachment here, and mail it with a sase. I see no cost occurred to substantiate a $118 "fee".
The real issue beyond that is that the "fee" was not disclosed to me. I was led to believe that the permit cost $250.00. When some charge is not disclosed, the consumer protection laws come in. I would like the company to explain why they think that they do not have to disclose the $118 "fee". If they do, then I could respond to them accordingly.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] As to my request for the co to explain what they did and how long it took them to do it, in relation to charging me $250.00 for a permit that cost $132.30, that question is still evaded by the company as I see no response to it. As far as all the supposed telephone conversations, I will show at trial that I am telling the truth. I have not told anyone that someone else came to the house as the company alleges. You see, hearsay can be a powerful persuasion as here the one person says that another person says that I said. But at a trial, all those can be cross examined and I can show my phone records that refute the allegation by the company. This is why this has to be heard in a court of law. So that I can show the truth. The company tech did come back to remedy the leveling of the heat pump which is not the same as stopping the vibration of the pipe that carries the Freon from the inside coil. That was attempted by the tech by putting some goop around the pipe which had no effect on the vibration. The pipe will fracture from the vibration and start the whole process over costing me $$ for Freon again as it will escape. The company has refused to come back and fix it. To do so would cause the plate on the furnace to be taken off and then I could see the "shelf" . They did not do that when they put the goop around the pipe. It looks so horrible that I could not sell my house as it looks as if the furnace would need to be replaced. They charged me $240.00 to do this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The questions that I am asking you for a response to are not responded to. The issue is that the evidence shows that the permit was obtained by you after the fact. The attempt to lead readers to think that you paid for a permit on June 24 is not in any way substantiated by a carbon of a check. The issue then becomes that since you have not responded to the two questions that I have for you, a reasonable reader could think that you are using the tactic of evasion, which a jury would need to determine if that is something that is "wrong". This is because a jury would need to determine if there is a deceptive act by you when you charged me $250.00 for a $131.00 permit. This is because I was told that I had no choice but to pay you $250.00 for a $131.00 permit. You did not disclose that there was a secret charge undisclosed to me of $118.00 on top of the charge for the permit, for I was led to believe that the permit cost $250.00. If you would have disclosed that the permit cost $131.00 and that you are charging me $118.00 to get it, I could have had due process to question that, but that was kept from me by you not disclosing that. You say that you have done nothing wrong. The questions to a jury to you will have to be answered. Then they would make the determination if what you did is "wrong", as your claim that you have done nothing wrong is what is at issue. Is it legally wrong for you to not disclose the hidden charge? Is the charge substantiated by what you did to get the permit? Since you have so far evaded the two questions, I think that is "wrong" by you. Is what you did "wrong" according to the Bible? Is what you did to me "wrong" according to the Koran? Is what you did to me "wrong' according to standards of human conduct of being fair? Is what you did to me "wrong" according to if what you did is deceptive? couild a layman thijk that you cheated me? If so, would then those people think that you did something "wrong". I have some more questions to you.C. What is your rationale for evading the two questions so far?D. If all you did to get the permit is to mail it with a check, how did you determine that by you doing that you are entitled to an extra $118.00?E. Is evading the two questions "wrong"? If it is not wrong, why is it right?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] ......I will be able to be there on Thursday. Please let me know the time that you intend to be there and give me a call ahead when you are on your way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The response by the company is distorted, misleading and inaccurate. I am impaired now and can not post a response in 30 minuets and need to send several emails addressing the issues in their response. I have talked to a professional in the business and he has agreed with me concerning my complaint. To explain this requires much more time than allotted here. One thing in particular was that the company did not get the permit that they charged me $250.00 for. He said that the permit has to be done before the work starts. So I can also get it myself at $131.30, not $250.00 and I will.Another aspect of this is that the new coil that they put in first worked the system for just a few days. The outside unit then failed and I checked the breaker and the failure was electric. The expert said that it is most probable since the heat pump was working that their installation of the inside coil was done improperly that cause the blow-out of the electrics in the outside heat pump. Then when they installed the new heat pump, that failed in a few days also. This is why the expert thinks that the original installation of the inside coil was done improperly since the heat pump worked when the installed the inside col. I realize that this needs an expert to testify to, but there is prima fascia evidence when all this is put together of whet I contend could be true in other parts to this since they also did not purchase the permit and charged me $250.00. Their explanation of how the warrantee works , I dispute, and can show otherwise. There are also many other aspects of this that I can explain further.[redacted]
I have spoken with the [redacted] on 08/29/2016. As of this date the home owner has NOT had our work inspected by the [redacted]. Until such time the homeowner has his HVAC equipment inspected by a non-biases party which has already been paid for through the [redacted] we will not respond to these unsubstantiated claims of the Home Owner. The [redacted] can be reached at ###-###-#### OR ###-###-#### [redacted]Permit Number [redacted]
We have received a copy of the Inspection report from the [redacted].We would like to schedule a follow up appointment with the Home Owner for Thursday, September 8, 2016 to correct the 3 things listed on the inspection report.1. add connector on supply wire 2. level outdoor condenser3. protect line set from rubbing against sheet metal Please advise if Thursday, September 8, 2016 is a acceptable for the Home owner. Thank you,T. K[redacted]