From: Deana C [redacted] Sent: Tuesday, July 11, 3:AM To: info Cc: Denise N***; ' [redacted] ' Subject: Case ID# [redacted] Good Evening- I have attached the estimate from the carpet cleaners, which you will see I then discounted back to resident based upon inspection formWe only charge anything above and beyond a carpet clean and then discount if warrantedI have also sent the lease and the written notice(email) to Denise showing May as the notice given and if you count out days it was days shortThis in fact was discounted as wellSince the days the notice was short would put resident outside of the terms of the lease, we are able to take the rent to market rate and charge the days it was shortThat total is $Instead I charged you $which is based upon the rate while in the leaseThat figure is calculated by taking rent($554) divided by how many days in that current month there are (30) and then multiplying by how many days the notice was short(5)The dates in the top column in regards to the water bill actually are correctWhen residents are moved out of the system it bills everything in process visible on paperWhat it does not show are payments made on those billsIt will only show a descriptions as in this caseResident paid a water bill that was billed for July but since that date has not happened yet they print it on the final statement along with your final assessment of utilities(which could not have paid because it does not assess until I move the resident physically out of the system)To sum up, all these facts and information I have submitted support the charges I billed to the accountWe will not be adjusting or refunding anything as they are correct and final and this concludes any further discussion in regards to the final account statementThank you! ***You will see highlighted areas and bullet points throughout attached presentation you can hover over to provide more detailed information [redacted] Deana C [redacted] Assistant Community Manager Reflections Apartment Homes Direct: Fax: Email: dc [redacted] @reflectionsapartmenthomes.com Community Website: www.reflectionsapartmenthomes.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have attached the letter that was sent to me from the apartment complex for the utilitiesI have paid that and I have attached the front and back of the receipt of the utilities paidNow they want to come later in the final statement stating I still on and tack on more charges for utilitiesThe carpet was fine when I left and I have witnesses that can attest to thatI am rejecting this offer because they did not send this until I asked for my deposit backAnd they sent me a letter on the 12th of August when I was still living at the apartment that they would come and inspect no one showed up or sent another letter to rescheduleI did not move out until August 28thThey waited until I move out of the apartment and came on September 1st which obviously I would not be there since I did not live there anymoreSo no I want the return of my deposit
To whom it may concern; I have included the following documents for you to review in regards to *** *** (Case ID ***): 1. Final Account Statement Activities Screenshot(showi ng I reopened the Final Account Statement to update forwarding address) Move In/Out
Inspection Form Color Pictures w/ Descriptive Notes of the Apartment( Carpet Charges) Carpet Replacement Invoice from *** Carpets If you have any other questions please contact our rental officeThe resident will not be receiving her deposit back and owes $The account will be turned over to collections on November 30,if not paid in full and at that point she will need to contact *** *** with questions or to make payment. Deana C***Assissant Apartment Homes Silverleaf Dr Qi Indianapolis, IN46260 (317) 875-Fax: (317) 879-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have attached the letter that was sent to me from the apartment complex for the utilitiesI have paid that and I have attached the front and back of the receipt of the utilities paidNow they want to come later in the final statement stating I still on and tack on more charges for utilitiesThe carpet was fine when I left and I have witnesses that can attest to thatI am rejecting this offer because they did not send this until I asked for my deposit backAnd they sent me a letter on the 12th of August when I was still living at the apartment that they would come and inspect no one showed up or sent another letter to rescheduleI did not move out until August 28thThey waited until I move out of the apartment and came on September 1st which obviously I would not be there since I did not live there anymoreSo no I want the return of my deposit
From: Deana C*** Sent: Tuesday, July 11, 3:AM To: info Cc: Denise N***; '*** ***' Subject: Case ID#*** Good Evening- I have attached the estimate from the carpet cleaners, which you will see I then discounted
back to resident based upon inspection formWe only charge anything above and beyond a carpet clean and then discount if warrantedI have also sent the lease and the written notice(email) to Denise showing May as the notice given and if you count out days it was days shortThis in fact was discounted as wellSince the days the notice was short would put resident outside of the terms of the lease, we are able to take the rent to market rate and charge the days it was shortThat total is $Instead I charged you $which is based upon the rate while in the leaseThat figure is calculated by taking rent($554) divided by how many days in that current month there are (30) and then multiplying by how many days the notice was short(5)The dates in the top column in regards to the water bill actually are correctWhen residents are moved out of the system it bills everything in process visible on paperWhat it does not show are payments made on those billsIt will only show a descriptions as in this caseResident paid a water bill that was billed for July but since that date has not happened yet they print it on the final statement along with your final assessment of utilities(which could not have paid because it does not assess until I move the resident physically out of the system)To sum up, all these facts and information I have submitted support the charges I billed to the accountWe will not be adjusting or refunding anything as they are correct and final and this concludes any further discussion in regards to the final account statementThank you! ***You will see highlighted areas and bullet points throughout attached presentation you can hover over to provide more detailed information*** Deana C*** Assistant Community Manager Reflections Apartment Homes Direct: Fax: Email: dc***@reflectionsapartmenthomes.com Community Website: www.reflectionsapartmenthomes.com
From: Deana C [redacted] Sent: Tuesday, July 11, 3:AM To: info Cc: Denise N***; ' [redacted] ' Subject: Case ID# [redacted] Good Evening- I have attached the estimate from the carpet cleaners, which you will see I then discounted back to resident based upon inspection formWe only charge anything above and beyond a carpet clean and then discount if warrantedI have also sent the lease and the written notice(email) to Denise showing May as the notice given and if you count out days it was days shortThis in fact was discounted as wellSince the days the notice was short would put resident outside of the terms of the lease, we are able to take the rent to market rate and charge the days it was shortThat total is $Instead I charged you $which is based upon the rate while in the leaseThat figure is calculated by taking rent($554) divided by how many days in that current month there are (30) and then multiplying by how many days the notice was short(5)The dates in the top column in regards to the water bill actually are correctWhen residents are moved out of the system it bills everything in process visible on paperWhat it does not show are payments made on those billsIt will only show a descriptions as in this caseResident paid a water bill that was billed for July but since that date has not happened yet they print it on the final statement along with your final assessment of utilities(which could not have paid because it does not assess until I move the resident physically out of the system)To sum up, all these facts and information I have submitted support the charges I billed to the accountWe will not be adjusting or refunding anything as they are correct and final and this concludes any further discussion in regards to the final account statementThank you! ***You will see highlighted areas and bullet points throughout attached presentation you can hover over to provide more detailed information [redacted] Deana C [redacted] Assistant Community Manager Reflections Apartment Homes Direct: Fax: Email: dc [redacted] @reflectionsapartmenthomes.com Community Website: www.reflectionsapartmenthomes.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have attached the letter that was sent to me from the apartment complex for the utilitiesI have paid that and I have attached the front and back of the receipt of the utilities paidNow they want to come later in the final statement stating I still on and tack on more charges for utilitiesThe carpet was fine when I left and I have witnesses that can attest to thatI am rejecting this offer because they did not send this until I asked for my deposit backAnd they sent me a letter on the 12th of August when I was still living at the apartment that they would come and inspect no one showed up or sent another letter to rescheduleI did not move out until August 28thThey waited until I move out of the apartment and came on September 1st which obviously I would not be there since I did not live there anymoreSo no I want the return of my deposit
To whom it may concern; I have included the following documents for you to review in regards to *** *** (Case ID ***): 1. Final Account Statement Activities Screenshot(showi ng I reopened the Final Account Statement to update forwarding address) Move In/Out
Inspection Form Color Pictures w/ Descriptive Notes of the Apartment( Carpet Charges) Carpet Replacement Invoice from *** Carpets If you have any other questions please contact our rental officeThe resident will not be receiving her deposit back and owes $The account will be turned over to collections on November 30,if not paid in full and at that point she will need to contact *** *** with questions or to make payment. Deana C***Assissant Apartment Homes Silverleaf Dr Qi Indianapolis, IN46260 (317) 875-Fax: (317) 879-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have attached the letter that was sent to me from the apartment complex for the utilitiesI have paid that and I have attached the front and back of the receipt of the utilities paidNow they want to come later in the final statement stating I still on and tack on more charges for utilitiesThe carpet was fine when I left and I have witnesses that can attest to thatI am rejecting this offer because they did not send this until I asked for my deposit backAnd they sent me a letter on the 12th of August when I was still living at the apartment that they would come and inspect no one showed up or sent another letter to rescheduleI did not move out until August 28thThey waited until I move out of the apartment and came on September 1st which obviously I would not be there since I did not live there anymoreSo no I want the return of my deposit
From: Deana C*** Sent: Tuesday, July 11, 3:AM To: info Cc: Denise N***; '*** ***' Subject: Case ID#*** Good Evening- I have attached the estimate from the carpet cleaners, which you will see I then discounted
back to resident based upon inspection formWe only charge anything above and beyond a carpet clean and then discount if warrantedI have also sent the lease and the written notice(email) to Denise showing May as the notice given and if you count out days it was days shortThis in fact was discounted as wellSince the days the notice was short would put resident outside of the terms of the lease, we are able to take the rent to market rate and charge the days it was shortThat total is $Instead I charged you $which is based upon the rate while in the leaseThat figure is calculated by taking rent($554) divided by how many days in that current month there are (30) and then multiplying by how many days the notice was short(5)The dates in the top column in regards to the water bill actually are correctWhen residents are moved out of the system it bills everything in process visible on paperWhat it does not show are payments made on those billsIt will only show a descriptions as in this caseResident paid a water bill that was billed for July but since that date has not happened yet they print it on the final statement along with your final assessment of utilities(which could not have paid because it does not assess until I move the resident physically out of the system)To sum up, all these facts and information I have submitted support the charges I billed to the accountWe will not be adjusting or refunding anything as they are correct and final and this concludes any further discussion in regards to the final account statementThank you! ***You will see highlighted areas and bullet points throughout attached presentation you can hover over to provide more detailed information*** Deana C*** Assistant Community Manager Reflections Apartment Homes Direct: Fax: Email: dc***@reflectionsapartmenthomes.com Community Website: www.reflectionsapartmenthomes.com