SammyDress

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you abetter solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time I have not accepted this reply completelyI have however received an email stating all my items are now being processed for shipmentI will close this case once I have received themThis is an issue that never gets addressedTheir tracking information does not provide very helpful tracking information such as, delivery date, carrier, etcI apologize for having to take this step in order to get a response from this companyHopefully this will not happen to others in the futureThank you Final Business Response / [redacted] (4000, 9, 2015/11/22) */ Dear Customer, Thank you for your early reply We have sent you the ticket The ticket number is :ATXXXXXXXXXXX Please kindly reply us in time Awaiting for your early reply Sammydress Customer service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

I am rejecting this response because: The delivery time has nothing to do with my claimProviding information and promises has been the problemI was advised by your customer services that both items, wig and boots (original purchase) were going to be available on Novand therefore shipped as only the wig was available at that time, but I was never informed otherwiseI've gotten this far because of your lack of follow up with me as a customer and lack or responsibility to ensure my items were shipped when available or at least send the one you had available when it was availableYour website still shows the boots that I originally wanted as if they are available, but you denied that and I'm receiving the ones I chose in their place which are not at all what I really wanted, but I chose those just because I want to get over this situation.Francis Betancourth

Dear [redacted] , Thank you for taking your time to write your review The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, holidays and festivals, inclement weather and operational issues impacting the shipping company We have sent you an email with the shipping informationYou may check the mailbox used to create your Sammydress ( in inbox and spam folder) Thank you very much for your collaboration Sammydress Customer servicehttp://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Dear [redacted] , Thank you so much for your recent review For this issue,we would like to offer you compensation in priority and we have sent you an email,please check and confirm it for us Thank you again for bringing these matters to our attention We value your patronage and wish to continue serving you in the best way possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) they sent email that they would give me back my money for products and NOT the shipping, I have asked for all to be refunded Final Consumer Response / [redacted] (3000, 16, 2015/08/04) */ The have not refunded my money and now has deleted all correspondence they sent me and all history from their site, they think they can say they will give my money back and then not do so and delete everything, please help!

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear [redacted] , We regret any inconvenience that we cause Our team has reviewed your complaint and offered you a solution in the ticket Could you please answer us ? Thank you very much for your support and your understanding Best regards, Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept my refund and return merchandise if it ever is received

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear ***, Thank you for taking your time to write your review We want to offer our sincerest apologies to you for the issue Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,generally the shipping time will be around one month,however, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company We would like to offer you compensation firstly,please check our email and confirm it We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Dear ***, Thank you so much for your recent review We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction Currently we only have one phone line and we have many customers to deal with,the line may be always busy After reviewing your case,we would like to compensate you and we have already contacted you personally,please check our email for details Thank you for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/06/08) */ Dear Customer, Thank you for your early reply We checked that you have cannceled your order We have sent you an email for details Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/15) */ Laura they sent a message to us but all it said was stream messageThere was no way to read it so there is no resolution and could say no contact [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have the money order but we can not get the money back unless they send it to usWe are willing to send the money order to them to get the money back Final Business Response / [redacted] (4000, 13, 2016/06/20) */ Dear Valued customer, We are sorry for this inconvenience We checked that you have canceled your order, the refund will show in your account, please kindly check it Please feel free to contact us if you have any question, we are happy to help Best Regards [redacted] Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/11/05) */ Dear **, We regret any inconvenience that we cause Your case has been taken care of by our support teamWould you please check the ticket and reply to us? Thank you so much for your kind support Best regards, Customer Service Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund is all I need, but I will not be advocating for Sammydress ever

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me an email telling me to send pictures which I have already sentI have a picture of the color chart which shows the color I wanted and I have pictures of the wig they sent to meI cannot communicate with them because they do not answer the phone and they do not return my callI really appreciate your help regarding this matterI also ordered another wig on January 18, and I have not received that one and they do not indicate what the problem isVery bad company you cannot talk to them and they do not communicate with me at allI would like to send the pictures to you Final Consumer Response / [redacted] (2000, 11, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their resolution, however, I ordered another item from them on January 18, and paid them for itI still have not received itTheir service is terrible and they never let me know the status of my ordersIt's too bad that unless I contact you, the Revdex.com, that I cannot get any resultsThank you for your assistance because I would never have gotten my money back for this purchase without your help!!! Final Business Response / [redacted] (4000, 9, 2016/02/18) */ Dear Customer, Thank you for your early reply We have sent you the ticket, have you checked it? The ticket number is : ATXXXXXXXXXXX Please kindly reply us in time Awaiting for your early reply Sammydress Customer service http://www.sammydress.com/

Final Consumer Response / [redacted] (2000, 6, 2015/10/01) */ Refund has been issuedThank you

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Dear [redacted] , First, I want to offer my sincerest apologies to you for the issue Currently we have only one phone line and we have many customers to deal with,the line may be always busy Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,the shipping time is around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company We have also sent you an email with more details,please check our email You are a valued customer and we are committed to providing you with the best service possible Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Dear ***, Thank you for your valuable feedback We want to start by apologizing unreservedly to you for what has happened We have sent an e-mail to you,please check it and reply back to us,hope we can solve this issue soon Thank you so much again for bringing the issue to our attention Thank you so much for using our site and for providing your valuable feedback to us Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response only because I want what I ordered in a timely fasionIf they say 8-days then that is what I expected from themNot 8-weeksI still have not received any thing from them at this timeIm very frustratedI wanted the dresses so I could take them with me before we went to canada on 6-26-But, I guess that is not happening since today is XXX-XXVery disappointed in sammydressI will not order from them again even thou their prices are greatThey should their web site to tell customers the right arrival time of their merchandiseAlso put up a good phone number when customers call inSammydress has extremly poor customer serviceThe ONLY reason I accepted their response was to get what I ordered

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear [redacted] , We regret any inconvenience or frustration that your experience has caused you We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately We would like to offer you solutions regarding this issue,please check our email Again, we apologize for your shopping experience which was clearly not up not up to your expectations Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Dear [redacted] , Thank you for taking your time to write your reviewWe really appreciate the feedback First, we want to offer my sincerest apologies to you for the issue Your order was separated into packages,the rest items were delivered later For the defective item,we have contacted you personally and offer you the solution,please check our email and reply back to us Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear ***, We are sorry you feel this way We checked the issue, and found that we have cancel the order and refund as you requested, please check the refund in timeWe checked you have opened several tickets here, they are still here, you can log into your account to check “My Tickets”We have checked your case and have sent you a message via our ticket systemPlease kindly reply to us and we will offer you a solution that will meet your satisfaction We look forward to hearing your replySammydress Customer Service Center

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Dear Valued Customer, Thank you for your recent message We will solve the issue for youWe can't check your order number with your name and email address Would you please send us your order number and detailed information on your order so that we can check it for you? Awaiting for your early reply Sammydress Customer service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Spoke with SammyDress customer service, through phone, chat and emailEach time my order number, email, products ordered was sentSammyDress refused to give address for their products return department, when I informed them that the products were returned to their California address, SammyDress sent me an email saying the items should be returned to China, no detailed address informationOrder# MXXXXXXXXXXXXXXXX Sku# YLXXXXXXX and Sku#XXXXXXXXX