Samonek Builders

Our Representative, [redacted] ***, sent Mr [redacted] the following text message;"as a matter of goodwill for your inconvenience could we pay you $150? Would that be Satisfactory?"Mr [redacted] replied;"I will get back with you on the consolation offer"Mr [redacted] replies about minutes later;"this is what I feel Is fair $199." Only after Mr [redacted] told us $was fair for his inconvenience, did our rep ask that if we do that would he remove the postingsMr [redacted] has been reimbursed all of the monies involved in this transaction plus $for his inconvenience.When we ask Mr [redacted] if $would be satisfactory to resolve his concern and he responds that $would be fair, I understand why Our Representative ( [redacted] ) would conclude the matter had been satisfiedWe regret the misunderstanding about the reconditioning of the car Mr [redacted] wanted to purchaseThe car as been sold to someone else, Mr [redacted] as been paid $for the inconvenience, to resolve the matter, and remove his social media postings

Mr [redacted] has been refunded the entire purchase amount plus $for his inconvenienceMr [redacted] has reported to our salesperson that the issue is resolved to his satisfaction [redacted]

We have reviewed this several times with Ms [redacted] Ms [redacted] claims that on her previous vehicle, she could not control the steering intermittentlyWe check the car thoroughly and found the vehicle to be safe, operating has designed and free of defects.Ms [redacted] , disagreed with our service department and maintained her car was unsafe and decided to buy a new carMs [redacted] agreed to all cost associated with the purchase and signed the contract willingly.We have sold her trade locally and it remains to be a safe car free of defects or need of repair.As we told Ms [redacted] we are not able to make adjustments for her decisions[redacted]

Ms***, has returned for service of her AC repairsThe AC repairs have been completed and a goodwill adjustment for the repair bill has been applied. I talked with Ms *** 10/13/16, she informed me that the AC is working fine and she is happy with the repairs and the A/C system. ***
***General ManagerPatty Peck Honda

Complaint: ***
I am rejecting this response because:The $payment Mr*** is
referencing was paid so that I would remove my social media post which shed a negative light on the business (which was done); but my dissatisfaction with the company and it's practices remain the sameThe only stipulation place on the monies received was to remove all social media post, it did not rectify, nor did it admit there was any wrong doing on the company's behalf.
Regards,
*** ***

Ms ***'s vehicle has one outstanding recall/product update for the battery management system this recall is dated October days after Ms *** bought the vehicle.When Ms *** bought the vehicle all required updates and recalls had been completed prior to the sell.Patty Peck Honda
delivered a fully functional vehicle to Ms *** and has fulfilled all obligations provided in the contract to purchaseMs *** may bring her vehicle into our service department for the latest up date, she is also welcome to have the work performed at any Honda dealer in the United States.I have attached a copy of the recall bulletin in question, clearly dated October Ms *** purchased her vehicle in August of 2017. *** ***General Manager Patty Peck Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I stand firm that the money was paid to hide the incident from the public's eye (hush money)This was not, and still is not a matter of customer injustice to him; nor did the situation disturb him until he began to be notified of the negative social media attentionIf at any point it was, I feel that he and or his sales manager would have reached out personally and tried to make it right instead of sending a non management party to eliminate the postI Have not heard from Mr*** regarding the matter, which further reiterates that he does not care and just wants the issue to disappearWhat is to say he will not or is not currently doing this to customers every day (paying them to be quiet)? This is something that should be known whether it is through media or the Revdex.com.
Regards,
*** ***

Our Representative, [redacted], sent Mr [redacted] the following text message;"as a matter of goodwill for your inconvenience could we pay you $150? Would that be Satisfactory?"Mr [redacted] replied;"I will get back with you on the consolation offer"Mr [redacted] replies about 40 minutes later;"this is what I feel Is fair $199." Only after Mr [redacted] told us $199 was fair for his inconvenience, did our rep ask that if we do that would he remove the postings. Mr [redacted] has been reimbursed all of the monies involved in this transaction plus $199 for his inconvenience.When we ask Mr. [redacted] if $150 would be satisfactory to resolve his concern and he responds that $199 would be fair, I understand why Our Representative ([redacted]) would conclude the matter had been satisfied. We regret the misunderstanding about the reconditioning of the car Mr. [redacted] wanted to purchase. The car as been sold to someone else, Mr [redacted] as been paid $199 for the inconvenience, to resolve the matter, and remove his social media postings.

We have reviewed this several times with Ms [redacted]. Ms [redacted] claims that on her previous vehicle, she could not control the steering intermittently. We check the car thoroughly and found the vehicle to be safe, operating has designed and free of defects.Ms [redacted], disagreed with our service...

department and maintained her car was unsafe and decided to buy a new car. Ms [redacted] agreed to all cost associated with the purchase and signed the contract willingly.We have sold her trade locally and it remains to be a safe car free of defects or need of repair.As we told Ms [redacted] we are not able to make adjustments for her decisions.[redacted]

Mr. [redacted] has been refunded the entire purchase amount plus $190.00 for his inconvenience. Mr. [redacted] has reported to our salesperson that the issue is resolved to his satisfaction. [redacted]