Samples Lawn & Garden, LLC

I purchased an expensive snowblower from Samples on December 20. When I tried to use it, the pull cord would not engage, so I called Allen and he told me how to tap on the side of the pull cord cover. That fixed the problem once, and when it happened again I tapped again and it seems to be fine now and engaging properly. But as I used the snowblower, the impeller started making a noise that concerned me. Two or three times while using it over a 45-minute period, once I let go of the left cable that engages the impeller and auger, the impeller would continue to make a sound and shake like it was trying to reengage. I spoke to Allen once about it over the phone and he told me to look at the cable to ensure that it isn't too tight (thus keeping the impeller engaged). But the cable was very loose, so that wasn't the problem. Also the entire machine seemed to bog down more than expected as I blew the snow. I ensured that I wasn't going too fast (using 3rd gear and in 5 inches of snow). I had a smaller snowblower with less horsepower for 20 years that never sounded that bogged down even with 18 inches of snow. So I called Allen again and he said he would come check it out. He came with a trailer and then ran the snowblower for about 20 minutes (I was not home). And he said that the noise in the impeller never happened for him and that you can't run a snowblower fast because it will strain the system. I never went faster than 3rd gear nor more than 5 or 6 inches of snow. He never said anything else, then I suddenly get a service order bill in the mail (see downloaded bill) for $100. He never mentioned that there would be a charge. If he would have mentioned it, I would have brought the snowblower to him because I have a truck and ramps. I paid a lot of money for this snowblower and may not ever resolve this noise issue, or it may go away hopefully, but I don't agree with being blindly charged for a concern that I had about a brand new machine. Thank you.