Sampson Plumbing & Heating LLC

Hello I am writing this has to concerns to *** *** *** his complaint when *** *** telephone me the first time he asked me to change thermostat in his water heater I had explained to *** *** if you're going to change the thermostats you should change the elements as well *** *** refused to
allow me to change the elements as far as making phone calls *** *** was notified that we were headed towards his job *** *** for some reason believe that I could tell him whether or not his elements were bad even know they tested okay without tearing the water heater apart *** *** was trying to save as much money as he could He as far as making phone calls *** *** was notified that we were headed towards his job *** *** for some reason believe that I could tell him whether or not his elements were bad even know they tested okay without tearing the water heater apart *** *** was trying to save as much money as he couldcomment to me that he didn't One the elements changed more than two or three times on our first phone call I had told him *** *** it will cost you more money if I have to come back and replace your elements I tested the elements the elements tested fine I change the thermostat per his request per our phone call and did not change the elements *** *** called me two days later and said it still is not working I may comment to *** *** that I told him from the gyou should just change both now it's going to cost you more money I tested the elements the elements tested fine I change the thermostat per his request per our phone call and did not change the elements *** *** called me two days later and said it still is not working I may comment to *** *** that I told him from the gyou should just change both now it's going to cost you more money Destination fees are a fee that most contractors charge in the plumbing field to head to a job the destination fees paid for our gas are tires on our vehicles insurance is for the vehicles everything to run the vehicle I've done work for *** *** before and he never said one thing about the service charge The last time I had work for *** *** he had frozen water lines *** *** asked me to take apart his shower Fossett to see if that's what it was before I dismantled the Fossett I told *** *** the Fossett is over at years old chances are it might leak when I'm done when I put it back together because it's so old took it apart that was not the issue *** *** still had frozen water lines in his basement I went to the basement on froze his lines everything worked two days later MrRoth calls me and tells me his faucet is leaking *** *** told me that it was my fault and I should replace his parts for free when before I dismantled the Faucet I told him it would mostly leak I being the better businessman that I am I did replace *** *** is Fossett parts for free May 18, after receiving this letter I called *** *** left him a message told him to throw away the second bill I'm fine with that not a big deal I just want know longer have any further business communications with *** *** I hope this resolves the matter and we can move on The only thing *** *** is responsible for is his first bill I'm not sure how people can report people to the Revdex.com when the job you done was completed to the best your ability and was done correctly and what was asked of the business is working 100% correct I feel *** *** wrote this letter because he didn't have the funds to pay the second bill I'm not sure how people can report people to the Revdex.com when the job you done was completed to the best your ability and was done correctly and what was asked of the business is working 100% correct I feel *** *** wrote this letter because he didn't have the funds to pay the second bill which I understand 100% *** *** could have made payments to me I do it all the time for people I was *** *** what I have to do is make a phone call to me .....again I hope this resolves the matter thank you for your time Brian S*** CEO Sampson plumbing and heating LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
My sincerest apologies for the tardiness of my replyI was seeking
additional information before proceeding
As to MrSampson's response to my complaint, I will accept the offer to end
this claim by not having to pay the second bill, but for MrSampson to make up
wild stories about me being too poor to pay him just to try and discredit my
claims somehow is outrageousIt's interesting that someone I have met a grand
total of three times claims to have intimate knowledge off my financial
portfolioIt is shameful that someone can be so personally insulting just
because of a business dispute
As to his confusion over how we arrived here, allow me to answer MrSampson's
questions on how someone can file a dispute with the Revdex.com when
the work done is of good qualityTo be clear, we are not here because of the quality
of the work doneWe are here because a misunderstanding on his part caused extra
cost for me and he refused to talk it overI had specifically asked that he
call me once he had EXAMINED the water heater, not that he replace the parts
immediatelyI told him that I thought the thermostats needed replaced, but I
wanted him to look it over and CALL ME, not replace the partsHe apparently misunderstood and this caused me to have him revisit the problem at MY extra expenseI tried to calmly talk it over with him more than once, and he
said our dealings were at an end and hung up on meThat is how we ended up
hereI felt it was the only way to get him to talk it over
If he had just apologized for the misunderstanding and the mess and worked with
me to find a fair solution instead of becoming immediately defensive and
shutting down other avenues of communication, we would not be here having the
matter resolved by the Revdex.comI am sorry, but I didn't think I
had a choice at that point
I was going to pay for the parts from the second bill even if he dropped the
other fees because at first I felt that was fair, but considering the libelous
and insulting nature of his response and the hassle this has put me through, I
feel I have paid for it and then some on a personal levelI will remit payment
for the first bill and throw out the second bill as agreed
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
My sincerest apologies for the tardiness of my reply. I was seeking
additional information before proceeding.
As to Mr. Sampson’s response to my complaint, I will accept the offer to end
this claim by not having to pay the second bill, but for Mr. Sampson to make up
wild stories about me being too poor to pay him just to try and discredit my
claims somehow is outrageous. It’s interesting that someone I have met a grand
total of three times claims to have intimate knowledge off my financial
portfolio. It is shameful that someone can be so personally insulting just
because of a business dispute.
As to his confusion over how we arrived here, allow me to answer Mr. Sampson’s
questions on how someone can file a dispute with the Revdex.com when
the work done is of good quality. To be clear, we are not here because of the quality
of the work done. We are here because a misunderstanding on his part caused extra
cost for me and he refused to talk it over. I had specifically asked that he
call me once he had EXAMINED the water heater, not that he replace the parts
immediately. I told him that I thought the thermostats needed replaced, but I
wanted him to look it over and CALL ME, not replace the parts. He apparently misunderstood and this caused me to have him revisit the problem at MY extra expense. I tried to calmly talk it over with him more than once, and he
said our dealings were at an end and hung up on me. That is how we ended up
here. I felt it was the only way to get him to talk it over.
If he had just apologized for the misunderstanding and the mess and worked with
me to find a fair solution instead of becoming immediately defensive and
shutting down other avenues of communication, we would not be here having the
matter resolved by the Revdex.com. I am sorry, but I didn’t think I
had a choice at that point.
I was going to pay for the parts from the second bill even if he dropped the
other fees because at first I felt that was fair, but considering the libelous
and insulting nature of his response and the hassle this has put me through, I
feel I have paid for it and then some on a personal level. I will remit payment
for the first bill and throw out the second bill as agreed.
Thank you.