Sampson's Catering Service

Our Email server was down the end of last year This is the only potential explation I have that I didn't know of this problem til I see the Revdex.com complaint I have already contacted my production supervisor that was in charge of her project and he remembered telling her he would be there in a few days but forgot I gave him ***'s contact information so that he con contact *** and rectify the problem We are very sincerely sorry about letting this issue slip from our scheduleWe will correct the issue as soon as possible

The twenty year no leak warranty at no cost to customer is rejected We have already been more than fair is discounting our roof dramatically to accomodate this customer We were not responsible for breaking the concrete at this residence We will not offer freebies for something we did not doSincerely, Rodney R***, President

Final Consumer Response / [redacted] (2000, 12, 2015/07/07) */ Company contacted our office indicating this matter has been taken care of, and the consumer is satisfied

Re- # [redacted] - A New Millennium Oct 1-16We feel new Millennium is being silly .The first ten years came with the purchase of roofSo if they refuse the second ten years, which would benefit them with the new owners.Thats crawe refuse to let them off the hookLeave the claim unsettled

Re: #*** -- A New Millennium September 21, We understand that we already have a 10-year warranty on the roofA second 10-warranty for years 11-was offered at a cost of $per yearWe would like to have both of these warranties at no charge to the owner of the house in writing and signed by New MillenniumPlease send us a written and signed agreement of these warranties

The twenty year no leak warranty at no cost to customer is rejected. We have already been more than fair is discounting our roof dramatically to accomodate this customer. We were not responsible for breaking the concrete at this residence. We will not offer freebies for something we did not do. Sincerely, Rodney R***, President

Re: ID # *** -- A New Millennium When we contracted with New Millennium to do our roof, he gave us a price and we paid a deposit of $The work started with two workersWe treated them with respect by giving them access to our restroom because they spent time looking for a bathroom in the neighborhoodWe gave them cold-bottled water three times a day and ice for their thermosI got after New Millennium because rain was in the horizon and I felt he was dragging his feetThe men had to work in the rain one or two daysI had to clean all the debris and dust blown off the roof because we wanted the work to go fastThe workers brought in one of the skylights that needed replacingThey brought in an oversize one and said I could accept this one or wait two weeks for a custom oneI accepted the oversize because he didn't order one when he accepted our $depositWhen the work was completed, we paid the balance in a check that he refused and asked for cashWe realize that we cannot prove he cracked our driveway but he cannot say he didn'tWe are seniors in our late seventies and will probably be here only another five yearsWe have a ten year warranty on the roofFor good customer relations, we would accept the next years warranty at no charge to us and in writingThe cost is $per yr

Re- #*** - A New Millennium Oct 1-16We feel new Millennium is being silly .The first ten years came with the purchase of roofSo if they refuse the second ten years, which would benefit them with the new owners.Thats crawe refuse to let them off the hookLeave the claim unsettled

Our Email server was down the end of last year. This is the only potential explation I have that I didn't know of this problem til I see the Revdex.com complaint. I have already contacted my production supervisor that was in charge of her project and he remembered
telling her he would be there in a few days but forgot. I gave him ***'s contact information so that he con contact *** and rectify the problem
We are very sincerely sorry about letting this issue slip from our schedule. We will correct the issue as soon as possible

Complaint: ***
I am rejecting this response because: The statement is our attorney tried to contact them, my husband tried several time with no responseWe had no choice but to get the roof fixed as it is leaking causing more damage.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Photos of before the second roof was put on
Photos of damage after the second roof was put on
Receipt and invoice for what we had to pay to get the roof fixed after he put the second roof on
We have not repaired the upstairs ceiling yet making sure the repairs worked first. We have had to replace the ceiling twice since New Millennium replace the roof for the second time
*** *** is our attorney he will send me the return receipt request and phone records trying to get Rodney to call us backAll we want is the roof fixed so it doesn't leak. I hope with what *** Roofing has done to the roof we are good. Rodney just needs to reimburse for the repairs
This is my response. Thanks *** ***

Verbal Response:When they complained we attempted to fix the roof 2-times after the third time we tore off the roof completely and replaced the roof at no cost to themThen we never heard back from them by writing, which is required by warranty and we did not hear back from a phone call either
Next thing we are receiving a bill that they paid another roofing company to repair the roof and they expect us to pay for it without contact to us that they were having a problemI would like to point out that they have several phone numbers to contact us, they have my personal cell phone, the installers personal cell phone and our office numberThey have many ways to contact us and at no point were we contactedAnd in one final comment, the terms of the contract are the void if they have unauthorized repairsThe first time we were willing to replace the roof completely, what makes them thing that we wouldn't service it, when we took care of it on our dime

We have been more than fair to this customer. His roof was originally quoted at over $14,000.00 We later negotiated his roof down to less than $10,000.00. This customer has always been complaining (throughout the process of the
installation, complaining about equipment being there too long, guys leaving too early (even though they start very early, he was not happy that I wasn't willing to pay my guys overtime so that the job would finish faster. He was not happy that their was only two guys on the crew, and that cleanup was not done properly everydayetc etc. I was hearing from this guy all the time. As far as the driveway cracks, these cracks are hairline cracks caused by new concrete pour and are very common. My equipment when it gets set up has outriggers. These outriggers were nowhere in the area of these cracks. My outriggers were much further forward toward the street and rear outriggers of my crane were next to his garage (there are no cracks in these areas) It is very common for concrete to have hairline cracks as it is setting up.. this is well known in the industry, Concrete and stucco people will encourage the customer to wet the concrete slab as it is drying so that it dries slower to prevent this sort of thing from happening. (this especially happens if the concrete is done in very hot weather like his was done)

Final Consumer Response /* (2000, 12, 2015/07/07) */
Company contacted our office indicating this matter has been taken care of, and the consumer is satisfied

We will provide a year FULL SYSTEM warranty to customer at no charge to customer