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Sams Auto Service and Repair Center

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Reviews Sams Auto Service and Repair Center

Sams Auto Service and Repair Center Reviews (3)

Dear Revdex.comThis customer bought two cars from us and was very pleased with both cars till he went to another store for serviceHe also bought the cars AS IS.March, 3/29/He brought the [redacted] back for the window not working and we repaired it under his service contract and did not charge him the $deductable.At a large chain store he was sold a complete set of tires on both cars and the [redacted] he spent over $per tireThat same tire would retail here at our store for under $eachThey sold him many iteams (axle, Seal Etc.) he was taken advatage of at the other store.He did not bring it back here at all, he complained to me on the phone that he did not have time to come back to have us look at anything, yet he had work done at the other store(s) on seperate days and after all was said and done he wants us to help him out after the factNO WE WILL NOT, it is unfairAs we said earlier we did help him out with his first issue the window and we would have helped him out here if we could confirm any of the issues before there were replacedAs stated in the Service Contract all work must be autorized prior to being completedThe transmission needs to go to a Certified transmission shop for serviceAs for over selling the car we sold the car to him in VERY GOOD to Excellant conditionHe sent me a link for a trade in, privite partyWe are a retail store! It would be very diffecult to give Retail Value months later for an eailer timePresent Day Values are Fair market price is $8,-- $10,and a present day is $7,-- $9,I also do not know if it has leather Sunroof etcI did not include thoses in the Fair Market priceTo remid [redacted] and the Revdex.com he bought the car AS IS from us and that [redacted] Blue Book is a Guide and just that a guideWhen used or miss used [redacted] Blue book can cause many issuesThe same can be said for large chain stores trying to make a buck.To summerize we are very sorry that he did not come to us with these issues prior to getting them repaired, so that they could be confirmedWe would have been able to help him out in

Dear Revdex.comThis customer bought two cars from us and was very pleased with both cars till he went to another store for service. He also bought the cars AS IS.March, 3/29/2014 He brought the 2004 [redacted] back for the window not working and we repaired it under his service contract and...

did not charge him the $100.00 deductable.At a large chain store he was sold a complete set of tires on both cars and the [redacted] he spent over $250.00 per tire. That same tire would retail here at our store for under $170 each. They sold him many iteams (axle, Seal Etc.) he was taken advatage of at the other store.He did not bring it back here at all, he complained to me on the phone that he did not have time to come back to have us look at anything, yet he had work done at the other store(s) on seperate days and after all was said and done he wants us to help him out after the fact. NO WE WILL NOT, it is unfair.
As we said earlier we did help him out with his first issue the window and we would have helped him out here if we could confirm any of the issues before there were replaced. As stated in the Service Contract all work must be autorized prior to being completed. The transmission needs to go to a Certified transmission shop for service.
As for over selling the car we sold the car to him in VERY GOOD to Excellant condition. He sent me a link for a trade in, privite party. We are a retail store! It would be very diffecult to give Retail Value 6 months later for an eailer time. Present Day Values are 2005 Fair market price is $8,180 -- $10,569 and a 2004 present day is $7,453 -- $9,544. I also do not know if it has leather Sunroof etc. I did not include thoses in the Fair Market price.
To remid [redacted] and the Revdex.com he bought the car AS IS from us and that [redacted] Blue Book is a Guide and just that a guide. When used or miss used [redacted] Blue book can cause many issues. The same can be said for large chain stores trying to make a buck.To summerize we are very sorry that he did not come to us with these issues prior to getting them repaired, so that they could be confirmed. We would have been able to help him out in

Review: complaint involves sale of this car and repair issues to this car. My wife and I bought this car [redacted] 2004 got car in march end of march took car in june to [redacted] in [redacted] for oil change because George and sams were too busy to do oil change so [redacted] did inspection of car did oil change found a lot of problems cv boot and front axle needed tires rotors brakes power steering ring and seal now car needs new transmission taking car to have it looked at making noises had thermostate replaced the hoses for power steering and all bent up under car was like that all this items were found when [redacted] in [redacted] serviced it. Called George and sams to complain and tell him I am not happy told me he will not fix anything this car is a lemon maybe a flood car a lot wrong with it I want my money back I have a warranty but I feel I was over charged for the car and I want my money back he stated when I told him on Saturday he was not going to fix anything on the car told him to come to [redacted] and see car or my brother and [redacted] mechanics come to him he said no I feel like the victim car is a piece of junk im very unhappyDesired Settlement: money I paid for down payment and money I payed to finance company 3500 total or around this amount

Business

Response:

Dear Revdex.comThis customer bought two cars from us and was very pleased with both cars till he went to another store for service. He also bought the cars AS IS.March, 3/29/2014 He brought the 2004 [redacted] back for the window not working and we repaired it under his service contract and did not charge him the $100.00 deductable.At a large chain store he was sold a complete set of tires on both cars and the [redacted] he spent over $250.00 per tire. That same tire would retail here at our store for under $170 each. They sold him many iteams (axle, Seal Etc.) he was taken advatage of at the other store.He did not bring it back here at all, he complained to me on the phone that he did not have time to come back to have us look at anything, yet he had work done at the other store(s) on seperate days and after all was said and done he wants us to help him out after the fact. NO WE WILL NOT, it is unfair.As we said earlier we did help him out with his first issue the window and we would have helped him out here if we could confirm any of the issues before there were replaced. As stated in the Service Contract all work must be autorized prior to being completed. The transmission needs to go to a Certified transmission shop for service.As for over selling the car we sold the car to him in VERY GOOD to Excellant condition. He sent me a link for a trade in, privite party. We are a retail store! It would be very diffecult to give Retail Value 6 months later for an eailer time. Present Day Values are 2005 Fair market price is $8,180 -- $10,569 and a 2004 present day is $7,453 -- $9,544. I also do not know if it has leather Sunroof etc. I did not include thoses in the Fair Market price.To remid [redacted] and the Revdex.com he bought the car AS IS from us and that [redacted] Blue Book is a Guide and just that a guide. When used or miss used [redacted] Blue book can cause many issues. The same can be said for large chain stores trying to make a buck.To summerize we are very sorry that he did not come to us with these issues prior to getting them repaired, so that they could be confirmed. We would have been able to help him out in

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

all the owner said is not true as stated car not in good shape I offered to bring my brother and [redacted] crew to his shop to go over all problems with the [redacted] he said his words that is what the warranty is for he was not fixing anything I have invoices I can send you to show you all work that was needed he never said as is when you buy just because you have a warranty does not mean sell a car and when I come back to him after found all problems he was not willing to help just had car in shop for 3 weeks for transmission work the whole rear of car gears were crumbled not cool car has had a lot of work put in to it and I checked Used-Car Lemon Laws please read it all he should have let me meet at his shop I had three different shops willing to show george and sams all problems I have with car he is not a man of his word like he says have paper work to prove all problems as well so he is wrong and Used car lemon laws will show you The frequency and severity of consumers' used-car problems has led some state legislatures to pass new laws. Currently, though, only six states — Connecticut, Massachusetts, Minnesota, New Jersey, New Mexico and New York — have used-car lemon laws on the books. The laws provide a statutory used-car warranty, often based upon the age or mileage of the vehicle. If the vehicle exhibits problems during the warranty period, the dealer gets a chance to repair them. If those fixes don't work after several tries, the dealer usually must either replace the car or refund the buyer's money.At least seven states have some other form of used-car buyers' rights, requiring used-car warranties or setting minimum standards for the sale of used cars: They are Arizona, Connecticut, Illinois, Maine, Nevada, New Mexico and Pennsylvania. Still other states, including North Carolina, have an unfair and deceptive practices statute that buyers can invoke. But only those states with true used-car lemon laws require the dealer to provide a replacement or refund for the car.Beginning in 2013, people who buy their used cars at "buy-here, pay-here" car dealerships in California get an extra measure of used-car lemon protection. (Buy-here, pay-here dealerships are a particular kind of used-car business, specializing in older, high-mileage vehicles and catering to consumers who can't qualify for conventional car loans.)A new California law requires buy-here, pay-here dealerships to issue 30-day/1,000-mile warranties for the used vehicles they lease or sell. The existence of that warranty also gives buy-here, pay-here customers additional protection under the federal lemon law, the Magnuson-Moss Warranty Act. More about that later.The Sorry State of Used-Car Regulations Van Alst says that most states aren't very effective at protecting used-car buyers from the myriad ways they can be swindled. "Most existing used-car lemon laws are so limited in scope — the number of days the car is covered and the allowable mileage — that the consumer may not experience the problem or won't have a chance to act on the problem in that time period," he said.For example, Arizona law covers a used car only if a major component breaks within 15 days or 500 miles of its purchase — whichever comes first. For new cars, though, those terms extend to two years or 24,000 miles.By contrast, many European consumers have stronger protections. In France, for example, a car buyer may cancel the transaction up to seven days after the sale. And a 1999 European Union directive allows consumers to seek redress for any problem that makes a vehicle unfit to drive for a full two years after the purchase.As is always the case when buying a car, the only way to fully protect yourself is to come armed with information. Many consumer advocacy sites, such as The Center for Auto Safety, discuss new car lemon laws in detail, but obtaining information on used-car laws is trickier. We found Car Lemon (an attorney referral site) and Autopedia's Lemon Law Information Page to have the broadest information on states' used-vehicle lemon laws.What if Your State Doesn't Have a Used-Car Lemon Law? For consumers who don't live in a state with a used-car lemon law, or whose state laws don't cover their individual situations, there are federal laws that may help: The Uniform Commercial Code (UCC): Under the UCC, a used-car sale automatically includes an implied warranty that the car is fit for transportation. However, used-car dealers may deny (or "disclaim," in legal parlance) the implied warranty if they sell the vehicle "as is," which they typically do. In the few states that prohibit dealers from disclaiming the implied warranty (such as the District of Columbia, Maryland, Massachusetts and West Virginia), the UCC can be more effective than a used-car lemon law would be.The Federal Trade Commission's Used Car Rule: The Federal Trade Commission (FTC) requires dealers who sell five or more cars per year to post a Buyers Guide in every used car that's offered for sale. The guide must show whether the vehicle is being sold "as is" or with a used-car warranty, what percentage (if any) of repair costs is covered by the dealer under the warranty and a list of the major defects that can occur on used vehicles.Magnuson-Moss Warranty Act (a.k.a. federal lemon law): This law prohibits the disclaimer of an implied warranty when a car is sold with an express written warranty. It also provides for the awarding of attorney fees in particular cases.

March 12, 2013

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Description: Auto Repair - Maintenance

Address: 228 East Street Road, Warminster, Pennsylvania, United States, 18974

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