Sam's Automotive Repair

Review: I rented a truck from this company on a Saturday at 8AM. I called at 12:00 noon [redacted]e day to find out the return time and was told it needed to be returned by 8:00 AM next day. I returned the truck [redacted]e day by 3:00PM and left the keys in dropbox. My credit card was charged $265.83 for a rental I received an estimate for $80.09. I called to find out what they charged me for and was told I had a recovery fee of approximately $50 plus, late dropoff charge of $55, plus a gas charge of $12 plus $40 service charge. They agreed to credit me back the late dropoff fee of $55 but was stuck with the recovery fee and false gas claim. I gave them copy of gas receipt showing my fuel purchase. I only drove 32 miles and was charged $52 for gas related fees plus the gas I bought myself.

This dealership lies. They told me it was out of there control because the billing is done through Budget Rental. I called corporate and found that they are an independent dealer and lied again. They add charges behind your back and padd the bill with frivolous fuel charges.

Do not use this company.Desired Settlement: I will accept the recovery fee for insurance because they added that on the paperwork and I take the responsibility for not catching it when I signed the paperwork. I want my fuel charges credited. I brought the truck back full and any gas related charges are a lie

Business

Response:

I am the owner and operator of [redacted]'s Automotive Repair. This complaint is against Morristown Budget, of which I am an authorized representative of. I rent their trucks from this location and have a contract clearly stating what my responsibilities are. After quickly reviewing the letter you forwarded, I do remember quite clearly the conversation on Monday on our phone between [redacted] and the customer. We have a small office and I was at my desk listening when I heard [redacted] state to the customer, you do not have to speak to me that way and soon afterward the conversation was ended. I asked about the situation, we pulled the contract and reviewed what had been charged. I did see where [redacted] had caught an overcharge and credited it back, the balance of the bill was accurate and according to our contract. [redacted] was swearing and using profanity which I nor my employees will accept. This gentlemen needs a lesson in public speaking before he addresses anyone. His letter is full of misintrepretations and inaccuracies, but the issue I feel Revdex.com should know is that he already called Avis/Budget customer service, and normally they will reverse almost anything in question, instead they dismissed him and this is when he took to the internet and you. I'm not sure if I should forward this to Cendant Corp, Avis/Budget and let you deal with them, and their legal department. If I were to further alter this contract I would be in default of my contractual responsibilities to them. I am bound to charge the customer per the contract, which I did. That he did not understand, and feels badly, does not negate the consequences of him signing this contract. I will contact Budget customer service again to update them on this customer and his activities towards not paying for his rental. I will also forward them this documentation. The fuel charge in question was done at an Exxon in Morristown and the receipt for the fuel was offered to him. The charge is fuel + $30., which is stated on the contract. It is not uncommon for a truck not to fill to the top and we have had local stations we have addressed this issue to. It is regrettable, since sometimes the nozzle will click and indicate full, but that does not negate the fact that when we took the vehicle to the station it took $16. worth of fuel and the contract call for Budget to access $30. for this service. This is not a [redacted]'s fee, it is a Budget contractual fee. When [redacted] mentioned the fuel he did speak incorrectly saying $40. for the fee, but most of his facts were inaccurate. The break down is $55.99 for the [redacted] days. total $111. which was later credited to 1 day $55.99. Mileage of 32 miles@$1.03=32.96, one day collision required $500. deductible, $21.95, a cost recovery fee accessed on the contract $3.50, energy recovery fee $.13, Sales tax 7% $8.03, Domestic security tax $5.00, (all taxes are per the government), subtotal $127.56 and the fuel which was 4.372 from Morristown Exxon in case he would like to contact them and the $30. fee for this fueling, total $46.00 . Total rental $173.56. I do not feel that customers are entitled to run to everyone when someone gives them an answer they don't like. [redacted] is an angry and rude man who speaks with an unprofessional tone. I would like to try and help him thru his issues, but as the corporate customer service indicated to him, they are not involving us. We have charged him according to the contract he signed and if he continues to verbally assault us, we will investigate our options. Please advise us if you need any further info, or if you would like to contact the national customer service department, they can provide you with the [redacted]e info I have. The contract # is [redacted] and the vehicle he rented is [redacted]. You will need this info to contact Budget customer service.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This business is mis-stating the facts just like he incorreclty charged me. Just to refresh his memory, as he stated I was charged for 2 day rental when I picked the truck up at 8:00 AM and returned it [redacted]e day at 3:00PM. When I contacted the location, they agreed it was a 1 day rental and credited me back for the additional day charged. I then asked [redacted] about the other charges and was told of the fuel charge and $30 service charge to fill it. He told me the truck was filled with just over 4 gallons. I told him that was impossible and I had filled up the truck and offered the gas receipt with the charge. I was told there was nothing he could do about the charge and it would be something I need to bring to Budget. I asked [redacted] if that Budget location was Budget owned or independent. He lied and told me they were owned by Budget. [redacted] Auto Repair is also AGAIN wrong that corporate did not dismiss my claim on the fuel charge. I did call Budget and was credited back for the fuel charges. I have never written a negative report on any company and realize mistakes happen, but I really felt misled by this company and needed people to realize. As [redacted] Automotive did say regarding Budget customer service, "normally they will reverse almost anything in question". Maybe [redacted] Automotive relies on on the good business judgement of the Budget corporate office which will allow them to overcharge on their end and have the corporate office reverse the charge on their end. Bottom line is [redacted] charged me an additional day of rental not used and charged for fuel that was already filled prior to rental return. I was credited back for the additional day charged and sent on a run around by [redacted] Automotive to get Budget to reverse my fuel charges that I already paid. My exact numbers on initial complaint would have been more accurate if [redacted] had ever given me a receipt for my charges

Regards,

Business

Response:

I have contacted Budget and this is not a [redacted]'s Automotive Repair issue and I have been instructed to have the Revdex.com contact [redacted] They have complete notes on this entire rental and it has been escalated and he actually was reimbursed for the fuel which we put into his rental truck. Good luck. I suggest you adjust the company name on this to the proper company which is on his contract, Avis/Budget. ?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] is an authorized dealer for Budget. My truck rental was with [redacted] who is authorized to rent Budget trucks. When I was charged for an extra day I did not use and for gas I already paid for before I returned the truck, I called [redacted] Automotive and they agreed only to credit me back for extra day charge that I did not use or authorize. I offered to fax them a copy of my gas receipt showing I refueled truck prior to return and they said the gas charge is a Budget problem.This is not true. [redacted] is the ones that charged me for Fuel I already paid for. Once I got nowhere with [redacted], I contacted Budget who DID credit me back for the fuel I did pay for. Budget stood behind there product. I believe [redacted] will add as many extra charges to a rental as possible for themselves and rely on the goodwill of Budget to credit the funds from their profit from the rental. This is a scam [redacted] does to increase there profitability of each rental. Very Bad business and this is the first complaint I have ever written to management of any company or the Revdex.com. I just felt the consumer needs to be aware of the deceptive practices of [redacted].Budget stood behind their product and made good to the customer. My complaint is with [redacted] and NOT Budget