Sams Beauty Inc

I NEVER denied the price match. [redacted] was extremely rude and being vindictive and that's why she cancelled my order. Why would I ask for a price match and then turn it down?? If I had wanted my order cancelled, why wouldn't I have done it before? I waited 12 days to just cancel my order? That makes absolutely no sense. When speaking with [redacted] she THREATENED to cancel my order when I kept calling back because she was hanging up on me. If [redacted] hadn't said my order would ship on the 12th and if it didn't it would be expedited, that issue would've never came up. I told [redacted] this and she called me a liar. I also told her that I have a recording of [redacted] stating this and she refused to listen to it. I was told by customer service on 2 separate days that my order would be shipped and was lied to. Instead of receiving an apology and someone trying to fix YOUR mistake, I was hung up on numerous times because no one wanted to take accountability and my order cancelled. I did ask to speak to someone abve [redacted] and was told that she ran the company and there was no one above her, so I'm assuming this is [redacted] and thats why this complaint is going nowhere.
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]                We sincerely apologize for the inconvenience.  The free styling cape gift that you requested was unavailable and is no longer an option for a free gift. This is due to the styling cape...

being out of stock. Our system allowed the customer service representative, whom you chatted with, to add the gift to the order due to the system not recognizing it was unavailable.  Our customer service representatives were unaware of the free gift being unavailable until the processing department brought it to their attention on Thursday 6/9, when you were contacted. A different gift was added to the order and was shipped on 6/9 at 4:33pm.  You spoke to a second representative later that day stating the tracking information showed no tracking updates and that [redacted] had not received the package.  The customer service representative contacted our shipping department to confirm if the tracking information was correct. Unfortunately, the wrong tracking information was provided to you via email. You were then contacted by the same representative to inform you of the situation and provided your correct tracking information. When tracking your package it shows it was delivered on 6/11. We are unable to provide a credit for overnight shipment on your next order since your order was processed and shipped within our time frame. If you have any questions regarding our shipping policy it is available to view under the customer service section on our site.                Regarding the supervisor, [redacted] not being available, she was on vacation and the customer service representatives were unaware. When the supervisor is unavailable to speak to customers, the customer service representatives are instructed to take a message. Again, we apologize for the inconvenience and confusion this has caused. Sincerely,   SamsBeauty.comTell us why here...

Dear Andrea H[redacted] Your reship left our facility today with [redacted] You are able to track your package at www.[redacted] with tracking number [redacted] to see its current location. Please be advise that tracking information can take 24-48 business hours to update. The wrong items were received at our facility on the 27th, Saturday. Our returns department processed your return on Tuesday the 30th and your reship left our facility today February 1st. We apologize for the inconvenience this situation has caused.  Sincerely,SamsBeauty.com

Dear [redacted] Thank you for choosing [redacted] Your membership will be removed due to your profanity. Your package has been returned to us due to insufficient address. We will refund your payment minus a 10% return to sender restocking fee any promotional shipping expenses....

Refunds typically take 3-10 business days to appear on your statement. Please contact us: Monday-Saturday 9am-6pm CST [redacted]
[redacted]

The problem has been resolved.

We're sorry for the inconvenience. After reviewing your order number and tracking details, we found that your package was delivered on January 7th, 2016. Again, we're sorry for the inconvenience and the wait.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Antoinette [redacted]

Dear Natasha C[redacted] We sincerely apologize for this inconvenience. Our claims department reviewed the photo you submitted to us and approved your damaged item claim. Due to the item being a free gift we are unable to ship that separately. We are however, able to add a free gift on your next...

purchase. Unfortunately, the free gift on you order was damaged in transit.  We do understand the item should not have been damaged upon arrival but once the shipment leaves our facility, we are unable to control how it is handled. Again, we do apologize for the inconvenience of this situation. Sincerely, SamsBeauty.Com

Dear [redacted] We apologize sincerely for the inconvenience.  You were instructed via email to open a lost package case inquiry with [redacted] not a claim. Once a lost package case is open, you are given a case number which is then provided to our claims department so they can open a claim...

with USPS.  We requested a case number from you and that was never provided. In able to provide you with a resolution, the claims department is requesting the claim number that you were provided with by [redacted] when you opened the claim for your package. Once you provide us with that information, our claims department will provide you with a resolution.  We sincerely apologize for the confusion. Sincerely, SamsBeauty.Com