Dear [redacted] We apologize sincerely for the inconvenience You were instructed via email to open a lost package case inquiry with [redacted] not a claimOnce a lost package case is open, you are given a case number which is then provided to our claims department so they can open a claim with USPS We requested a case number from you and that was never providedIn able to provide you with a resolution, the claims department is requesting the claim number that you were provided with by [redacted] when you opened the claim for your packageOnce you provide us with that information, our claims department will provide you with a resolution We sincerely apologize for the confusionSincerely, SamsBeauty.Com
We're sorry for the inconvenienceAfter reviewing your order number and tracking details, we found that your package was delivered on January 7th, Again, we're sorry for the inconvenience and the wait
Dear Marlene H*** We apologize for the inconvenienceOur claims department that handles Lost Packages received paperwork from [redacted] on 11/stating your appeal was approvedA full refund of $for your order was processed on 11/Please note, refunds take 3-business to process and appear as a credit on your statementWe apologize for the inconvenience this situation has caused youSincerely,SamsBeauty.com
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Sincerely, Victoria ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Andrea H [redacted]
I NEVER denied the price match [redacted] was extremely rude and being vindictive and that's why she cancelled my orderWhy would I ask for a price match and then turn it down?? If I had wanted my order cancelled, why wouldn't I have done it before? I waited days to just cancel my order? That makes absolutely no senseWhen speaking with [redacted] she THREATENED to cancel my order when I kept calling back because she was hanging up on meIf [redacted] hadn't said my order would ship on the 12th and if it didn't it would be expedited, that issue would've never came upI told [redacted] this and she called me a liarI also told her that I have a recording of [redacted] stating this and she refused to listen to itI was told by customer service on separate days that my order would be shipped and was lied toInstead of receiving an apology and someone trying to fix YOUR mistake, I was hung up on numerous times because no one wanted to take accountability and my order cancelledI did ask to speak to someone abve [redacted] and was told that she ran the company and there was no one above her, so I'm assuming this is [redacted] and thats why this complaint is going nowhere I am rejecting this response because: Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The item was NEVER removed from the original packagingWhen I saw it was the wrong color (thru the plastic) I DID NOT remove it! Even If you had subtracted the shipping fee of - which you're lying about - the credited amount would have been higher than the one I received! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I don't believe it was dramaged in transit So what you are saying is the truck ride unwrapped half of the plastic and broke the item Seriously???? Regardless of how it got damaged you owe me another one because I already spent the money required to get it freeNow you are telling me I have to spend more money with an untrustworthy company to get the free item you already owe me???? I have never dealt with a company who does that, this is poor customer service and reflects badly on your company Sincerely, Natasha C [redacted] is nothing right about your responseA
Dear Natasha C [redacted] We sincerely apologize for this inconvenienceOur claims department reviewed the photo you submitted to us and approved your damaged item claimDue to the item being a free gift we are unable to ship that separatelyWe are however, able to add a free gift on your next purchaseUnfortunately, the free gift on you order was damaged in transit We do understand the item should not have been damaged upon arrival but once the shipment leaves our facility, we are unable to control how it is handledAgain, we do apologize for the inconvenience of this situationSincerely, SamsBeauty.Com
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] the hair has been inspected by a licensed salon trained in removal of lice
Revdex.com: AAlthough the rude representative did not apoligize for being rude I guess you take what you can get from businesses like theseI did receive a private call this morning, but no one answers private numbers at least I dontBut it turned out to be Sams Beauty and they left a message in reference to the aforementioned resoultionThanks I guess I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Leslie E [redacted]
Dear Apryl [redacted] , Firstly, we would like to apologize for the negative experience you had with our customer service representativeOur mission is 110% customer and we will continue to improve until it has been reachedWhen you place an order using PayPal, the only information that transfers over to our system is the payment, which is why our checkout process asked for you to verify your shipping address before the order was placedThe package was shipped to the address you providedUnfortunately, USPS was not able to deliver your package and it was returned back to our facilityBased on our return policy, return to sender packages have an automatic 10% restocking fee applied and shipping cost are non-refundable for customers that request a refundIf a reship is requested, you are responsible for the reshipment fee and this is due to USPS charging our account to return the package to our facilityWe take care of that fee so customers only pay the shipping charge to have the package reshippedIf you have any questions regarding our policy it is available to view under the customer service section on our websiteWe sincerely apologize for the inconvenience.Sincerely,SamsBeauty.com
Dear [redacted] We apologize sincerely for the inconvenience You were instructed via email to open a lost package case inquiry with [redacted] not a claimOnce a lost package case is open, you are given a case number which is then provided to our claims department so they can open a claim with USPS We requested a case number from you and that was never providedIn able to provide you with a resolution, the claims department is requesting the claim number that you were provided with by [redacted] when you opened the claim for your packageOnce you provide us with that information, our claims department will provide you with a resolution We sincerely apologize for the confusionSincerely, SamsBeauty.Com
We're sorry for the inconvenienceAfter reviewing your order number and tracking details, we found that your package was delivered on January 7th, Again, we're sorry for the inconvenience and the wait
Complaint: [redacted] I am rejecting this response because: Sincerely, Kasiah P***
Dear Marlene H*** We apologize for the inconvenienceOur claims department that handles Lost Packages received paperwork from [redacted] on 11/stating your appeal was approvedA full refund of $for your order was processed on 11/Please note, refunds take 3-business to process and appear as a credit on your statementWe apologize for the inconvenience this situation has caused youSincerely,SamsBeauty.com
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Sincerely, Victoria ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Andrea H [redacted]
I NEVER denied the price match [redacted] was extremely rude and being vindictive and that's why she cancelled my orderWhy would I ask for a price match and then turn it down?? If I had wanted my order cancelled, why wouldn't I have done it before? I waited days to just cancel my order? That makes absolutely no senseWhen speaking with [redacted] she THREATENED to cancel my order when I kept calling back because she was hanging up on meIf [redacted] hadn't said my order would ship on the 12th and if it didn't it would be expedited, that issue would've never came upI told [redacted] this and she called me a liarI also told her that I have a recording of [redacted] stating this and she refused to listen to itI was told by customer service on separate days that my order would be shipped and was lied toInstead of receiving an apology and someone trying to fix YOUR mistake, I was hung up on numerous times because no one wanted to take accountability and my order cancelledI did ask to speak to someone abve [redacted] and was told that she ran the company and there was no one above her, so I'm assuming this is [redacted] and thats why this complaint is going nowhere I am rejecting this response because: Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The item was NEVER removed from the original packagingWhen I saw it was the wrong color (thru the plastic) I DID NOT remove it! Even If you had subtracted the shipping fee of - which you're lying about - the credited amount would have been higher than the one I received! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I don't believe it was dramaged in transit So what you are saying is the truck ride unwrapped half of the plastic and broke the item Seriously???? Regardless of how it got damaged you owe me another one because I already spent the money required to get it freeNow you are telling me I have to spend more money with an untrustworthy company to get the free item you already owe me???? I have never dealt with a company who does that, this is poor customer service and reflects badly on your company Sincerely, Natasha C [redacted] is nothing right about your responseA
Dear Natasha C [redacted] We sincerely apologize for this inconvenienceOur claims department reviewed the photo you submitted to us and approved your damaged item claimDue to the item being a free gift we are unable to ship that separatelyWe are however, able to add a free gift on your next purchaseUnfortunately, the free gift on you order was damaged in transit We do understand the item should not have been damaged upon arrival but once the shipment leaves our facility, we are unable to control how it is handledAgain, we do apologize for the inconvenience of this situationSincerely, SamsBeauty.Com
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] the hair has been inspected by a licensed salon trained in removal of lice
Revdex.com: AAlthough the rude representative did not apoligize for being rude I guess you take what you can get from businesses like theseI did receive a private call this morning, but no one answers private numbers at least I dontBut it turned out to be Sams Beauty and they left a message in reference to the aforementioned resoultionThanks I guess I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Leslie E [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Dear Apryl [redacted] , Firstly, we would like to apologize for the negative experience you had with our customer service representativeOur mission is 110% customer and we will continue to improve until it has been reachedWhen you place an order using PayPal, the only information that transfers over to our system is the payment, which is why our checkout process asked for you to verify your shipping address before the order was placedThe package was shipped to the address you providedUnfortunately, USPS was not able to deliver your package and it was returned back to our facilityBased on our return policy, return to sender packages have an automatic 10% restocking fee applied and shipping cost are non-refundable for customers that request a refundIf a reship is requested, you are responsible for the reshipment fee and this is due to USPS charging our account to return the package to our facilityWe take care of that fee so customers only pay the shipping charge to have the package reshippedIf you have any questions regarding our policy it is available to view under the customer service section on our websiteWe sincerely apologize for the inconvenience.Sincerely,SamsBeauty.com