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Sam's Club Service Agreements

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Sam's Club Service Agreements Reviews (4)

Review: I received Sams club advertisement it had a Nikon D5200 Bundle that was going to have a $200 off starting May 15. I went to Sams on May 8 to check out the bundle and price. The price on the card for that bundle was $979 with the discount the price in my mind was $779. When I went to Sam's on May 15 the price had jumped to $1179 and with the discount it brought the cost down to $979, the same price they had been selling it for only a week earlier. It seems to me that Sams had raised the price so they could lower it to the same price. The reason I say this is when the clerk who was helping me scanned in an item that was on sale like the Nikon s6300 it rang up the list price then showed the sale price. On the D5200 bundle the only price that came up was the $979 not the $1179 being reduced by $200 for a cost of 979. Also it seems to me that Sams knew that they were doing this as they had pulled all of the D5200 off the shelf and removed the price cards. The clerk that helped me had checked the inventory and it showed they had 2 in stock and brought it to me.Desired Settlement: I would like a $200 refund as was advertised.

Review: I purchased an Engagement Ring along with its insurance plan through Sam's Club in Douglasville, GA on January 26, 2013. Less than a month later, I sent the ring in for repair because one of the diamonds was extremely loose. I kept in contact with a customer service representative about the status of the ring. A representative called stating that the ring was finished and that it would be sent out. No one called back with the tracking number. We (my fiance and I) called back and was told that the ring had not been repaired. For a few days, we were told that the ring had not been repaired up until we asked to speak with a supervisor. The ring was sent back to us. After receiving the ring, the same diamond that was supposed to be fixed, fell out of the ring. We sent the ring back to be repaired. I was given the expectation of an estimated 7 to 10 business days from arrival in jewelry repair department. The ring was received on March 27, 2013. I called on Friday, April 5th to check the status of the ring. The representative stated that it was repaired and that he would call us back once he called the jewelry department to receive the tracking number. He never returned our called. We called again on April 8th and on April 10th to check the status of the ring. The representative stated that it takes 7 to 10 business days from April 5th, not from the day it was received. I was never given this information until I called about the ring. We have spoken to several managers about the ring and no one could give us a definite answer about the status of the ring. It is very frustrating to pay for an expensive ring and receive dissatisfying customer service and lackadaisical repair. I should not have to call several times and receive conflicting information about the status of the repair. The final manager called to the jewelry department to receive whereabouts of the ring. The jewelry department stated that the geologist was waiting for the diamond to come in.Desired Settlement: I would like the ring to be repaired and sent back to us. I would also like a call about the status of the ring especially if expectations were set.

Business

Response:

At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of [redacted]'s case and speaking with our Club Manager, it was verified that our Member received the repaired ring on 4/18/13. [redacted] expressed full satisfaction with our resolution. We have addressed the issue with our service department and will continue to improve our response time to our Members. The circumstances are unfortunate and we extend a sincere apology to our Member.

Review: I purchased a home desktop computer from Sam's Club and also purchased the extended warranty. I work from home and needed a dependable computer in order to do my job. The problem started over six weeks ago when I was unable to log onto my computer. It would only go to the initial start-up screen. I contacted Sam's Club and they forwarded my problem to their Warranty Department. A company by the name of [redacted] sent a technician to my house. It has been over six weeks and my computer is still not working. I have contacted Sam's Club three times regarding the problem with [redacted]. The Warranty Department logged a complaint stating that the time frame was totally unacceptable. They told me that they would review this problem and contact me within three business days on a resolution to the problem. I did not receive any calls from the Warranty Department. Today, I contacted the Warranty Department to find out the results of their review. They told me that they were going to have [redacted] come back in with more parts to try to fix the computer. They told me that someone from [redacted] would contact me today. This conversation took place around 9:30 this morning and now it is 2:00 and no one has ever contacted me. I have kept a log of all activity with Sam's Club regarding the repair of this computer. As of the date, I am so disgusted calling and getting nowhere. I purchased an extended warranty and Sam's Club is not able to repair my computer. I do not feel that a six week time frame is acceptable for computer repair. I have been very patient up to this point. But now, I just want my computer fixed.Desired Settlement: I would like to have a knowledgeable technician to come in and make the necessary repairs to my computer. If they do not have a knowledgeable technician to do this, then they should replace it.

I work from home and it is extremely important that I have a dependable computer. This is the reason that I purchased the extended warranty from Sam's Club.

Consumer

Response:

From: [redacted]

Date: Sat, Jul 6, 2013 at 11:08 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Hello, regarding the incident no. [redacted], [redacted] and Sam's club , the case has been rectified. I have received a refund to replace the computer. thank you for your help [redacted]

Review: Upon bringing my wife's 2007 Volkswagen Jetta to replace two front tires in late April the tire store failed to return the spare wheel and tire. The missing spare wheel and tire was not discovered until earlier this month the spare wheel and tire was needed. Immediately I contacted the Sam's Club tire store location in [redacted], Maryland I had my wife's tires replaced. The technicians did not return my spare wheel and tire when I asked for them to return the missing spare tire and wheel. The technician contacted the store manager and when the store manager arrived they took my contact information once the spare wheel and tire were located. It has been two weeks since I last spoke to the store manager. I decided to call the store yesterday to speak to the general manager whom did not disclose his name on the phone and stated he works on his cars and he would have checked to see if his spare wheel was returned. I explained to him the vehicle belongs to my wife, as I drive my own car and do not work on our cars as he does his. I stated that if I take my vehicle to a reputable business and pay a membership fee, I shouldn't have to check my lug nuts to see if they are all there and secured properly to the vehicle.Desired Settlement: All that I ask is to have the spare wheel and tire returned or replaced with one identical to the one the vehicle manufacture equipped the vehicle with.

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Description: Grocery - Bulk Food Stores

Address: PO Box 1340, Sterling, Virginia, United States, 20167

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