Sam's Crab House Reviews (2)
Sam's Crab House Rating
Description: Fish & Seafood - Retail
Address: 4100 Jefferson Davis Hwy, Richmond, Virginia, United States, 23234-2714
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Revdex.com:
I have reviewed the offer made by the...
business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not be back to this establishment.
Regards,
[redacted]
Review: I went to Sam's Crab house on [redacted] and I ordered a 1/2 dozen of male crabs and a 1/2 lb of steamed shrimp. The crabs were $20 according to the sign and the shrimp was $9.99 lb. I was then charged $17.99. When I asked why was I charged $3.00 extra ( $2.00 for only getting a 1/2 dozen of crabs and $1.00 extra for only getting 1/2 lb of shrimp). I was told by the guy up front that they add the extra charges to encourage people buying more fresh seafood. I explained that as a customer I did not think is was fair to be charged extra because I was buying the amount that I knew I could eat.I also informed the young lady that works there that I came in a 2 weeks ago and she did not charge me extra and she said that she was actually supposed to. When I got home to eat my crabs one was completely inedible(black in the inside) which left me with 5 crabs for consumption and I paid an extra $2.00. There is also no notices to state if you get less than a certain amount that prices will be different from what they have advertised.Desired Settlement: They need to post a sign saying you could be charged extra if you get less than a certain amount.
Business
Response:
The Revdex.com spoke with [redacted] the [redacted] of the business. He states that the price differences are listed on the menu board and that yes the more you buy the more you save. This is similar to the way he is charged by his seller.
Consumer
Response:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not be back to this establishment.
Regards,