Sam's Design Gallery

If I could give a -10 I would. My wife and I went to Sam's Design Gallery to purchase a bed on 11/15/18. We ended up purchasing both a bed and recliner (the type that raises and lowers). We financed our purchase and were told the bed would be delivered and the chair would be ordered from back east.
We did get the bed but have not received the chair. I have spoked to Sam on numerous occasions and have been told that it would be there in two weeks, that the vendor messed up the order, the weather was a factor, etc.
Well, it’s be six months. Now when I try to contact Sam on his cell his voice mail is full. Mean time I am paying for a recliner I have not received. I contacted the finance company and if Sam would adjust the invoice I can get the price of the chair off the contract. But how can I contact him when his voice mail is full. I have even tried to text him. Sam’s has received money for the chair so this is unacceptable.
Run, do not walk as far away from the business as you can. We had made purchases from Sam’s before with no problem but this is beyond bad customer service.

Business states that they are willing to refund the delivery charge . Consumer may pick up the furniture anytime Tuesday- Friday between the hours of 5pm and 6pm. Refund will be in check or cash.

I am rejecting this response because: The owner and I had a verbal agreement that he would deliver the furniture and he was aware that I do not own a truck and have no access to one. My furniture needs to be delivered or I want a full refund of everything.

Review: I bought a bed set that he didn't have in store. So he told me he would order me one, and it would be in by Tues or Wed. of the following week. I was getting the bed set for my niece. However because that bed set was not new I feel like he should had taken this bed set back.

He send me a floor model, not a new bed tat was ordered. It was that display bed. Two peices of the bed was broken when he sent it to me.Desired Settlement: give me a new bed not a display

Business

Response:

The case #[redacted] consumer name, [redacted]. This customer purchased a bunk bed set from me personally, damaged the item trying to install it herself (she did not want my workers to properly deliver and install due to a $49.00 fee that included BOTH) came back into my store couple days later with two broken pieces that are noticeable that someone had put the bunk bed together wrong and tried blaming "defective". I am not refunding any money nor am I able to resolve this matter due to the character of the customers actions in my store in front of other customers and younger children as she was cursing very loud and making a scene inside and out side of my business.

Thank you for your time and consideration.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Better business case [redacted]: Design Gallery

In reference to Sam's Furniture stores response to my original complaint, dated 12/27/13.

I [redacted] purchased a bunk bed set on 11/23/2013 and picked the bunk bed set up 11/27/2013 right before the close of business. I attempted to assemble the bed on the same day, however to no avail, due to two pieces of the top portion being broken. In addition to the above mentioned please review the summary of facts below:

* At the time of purchase (11/23/2013), the store owner advised me that he had to order the bed set and pickup would be the following week.

* I received a phone call on Wednesday (11/27/2013) for pick up

* Arrived at Sam's Furniture store at approximately 7:00 pm (store closing time, 8:00pm). The bed was not packaged in any boxes or wrappings. Moreover, upon arrival, the bed set was located outside of the store.

* The allegation regarding the $49.00 installation fee was never disclosed to me; and equally important, I did not respond to the owner in an unprofessional manner. I clearly stated that I was not going to pay for a used bed. Furthermore, there was not a store full of customers during our conversation. With this fact in mind, I immediately contacted my credit card company (Discover) and requested not to clear the purchase based on the facts previously mentioned. To this date, Discover has placed this purchase on hold as requested.

* Bottom line, I am more than willing to this statement of facts in the court of law under penalty and perjury. As stated, I am still in agreement to pay for a brand new bunk bed set.

Thank you for your appreciated assistance regarding this serious matter of concern.

Respectfully submitted,

Business

Response:

She has my money and the bunk bed set after she agreed to pay just for the mattresses. She has defaulted her on her promise to simply come back and pay for the mattresses. I'm out a lot of money and the entire set.

Review: When we received our tax return the 1st thing we did was get some much needed furniture. So us being low income and all are choices were limited an we went with: Sam's Design Gallery 4804 Watt Ave. North Highlands, CA 95660 ###-###-####. We ordered on February 21, 2014 a Sofa w/ queen pullout bed and matching Loveseat total with tax $972.00 assured us if anything goes wrong with product bring back to store & company would fix and or replace for free! Paid in cash and he Sam owed us $6.00 in change stated to be paid back C.O.D. also stated it would take 2-4 weeks! Its now April 8, 2014 Still nothing! Even during purchase asked of any deals with Delivery since we were paying darn near $1,000.00 He said, "NO"! Deliver would be an extra $79.00! Meanwhile He has an Ad advertised In The Pennysaver (that's ran weekly) it states "Any Purchase over $500.00 FREE DELIVERY"! It wasn't a coupon and didn't state bring ad with you at time of sale! So when confronted he admitted he places those ads and said "You were suppose to bring ad with you for free delivery deal". He's been dishonest, cocky, and unfair! A could of days after purchase our family had some misfortune fall upon us We lost half our tax return. We tried asking for a refund due to circumstances but his response was, "sorry Not My Problem & No Refunds, could only give you 15% restocking fee back which would be not even half of the would total you paid"! It was a Bigg Financial Blow to us who count and rely on that once a year money to do and get things were unable to 365 days a year. We honestly would just want our money back including our change! He's rude and not sympathetic also and arrogant Jerk! Has not once touched base with us we've called him only to be given excuse after excuse and still trying to ask for full delivery charge after all this! 1 of our sons just had an appendectomy and had to recover on floor threw out our old couches! This is wrong and not professional or business like conduct! Enclosed is our order invoice along with the false advertisement gimmick! Please Help Us!!!!!Desired Settlement: Refund.

Business

Response:

The customer [redacted] and [redacted] have written a very false statement with false documentation and false accusations. My relation with my customers are ALWAYS family oriented. This is my familys business after 19 years in this business whenever I deal with customers they leave my doors knowing[redacted] (me) took care of them. There is a strong reason why my family has been in this business for so long and that is because of the way we treat our customers. The letter I have received from this customer that the Revdex.com has sent me is rediculous and I will not stand for this at all. They came screaming and yelling in my store in front of customers. Swore in front of little children in my store as well as used bad signals towards me. The husband was understandable and accepted that once you purchase the items they are paid for and on the bottom of my receipts it states "NO REFUND". [redacted] has written a very well deceived letter to the Revdex.com and I will not accept this customer to put me down in such a false statement.

Review: I purchased a complete bedroom set from this business two weeks ago and I had to wait for my furniture to come in. It recently came in on Friday but I was at work and wasn't available for delivery, I spoke to the owner saman and he informed me that my furniture that I purchased had been sold to another customer. Since then I've had nothing but problems trying to get either my furniture or a refund the owner has now become very irrate and will not help me.Desired Settlement: I am requesting either my money or my furniture and an apology

Business

Response:

Business states that they are willing to refund the delivery charge . Consumer may pick up the furniture anytime Tuesday- Friday between the hours of 5pm and 6pm. Refund will be in check or cash.

Business

Response:

Business states that her furniture has been at the location for over a week. Consumer has cancelled previous deliveries and pick-ups that were arranged at her convenience. Consumer then began behaving irrationally and used threatening and offensive language. Consumer was aware of the refund policy which can be found at the establishment or on her receipt. At this point business stands by previous offer of refund for delivery only.

Consumer

Response:

I am rejecting this response because: The owner and I had a verbal agreement that he would deliver the furniture and he was aware that I do not own a truck and have no access to one. My furniture needs to be delivered or I want a full refund of everything.

Review: They were suppose to deliver a bedroom set on Saturday, 8/31/13 but did not do so.

I purchased the bedroom set on 8/8/13 and set up delivery for Saturday, 8/31/13, for 12 noon. I completed moving from my previous address and waited for the delivery, but I had not heard from anyone by that time so I called and spoke to [redacted], the owner. I explained to him what was going on and his first response was that he did not have a delivery scheduled for that day. Once he looked up my receipt he explained that the reason for there being no delivery was because all the items had not been delivered to him. He promised me that he would delivery my items on Tuesday, 9/3/13, between the hours of 5 & 7 PM. He said that set up and installation would be free. Correct me if I am wrong, but whenever a furniture company delivers furniture don't they set it up for the customer? I think he said that to appease me. Then today, Monday, 9/2/13 he calls me back around 8 AM to tell me that I would not be getting my delivery this Tuesday due to the holiday. And that they would not be getting my merchandise until Wednesday. And I would not be receiving it until Thursday. I then told him that I expected to be reimbursed my $50.00 delivery fee for the inconvenience but he said that there was nothing he could do about the refund. That there was no refunds available. You would think that as a business owner he would eat this small amount and try to collect it from the business that he is doing business with. As I explained to him he is the middle man, I am dealing with him directly not them.Desired Settlement: Only my $50.00 delivery fee.

Business

Response:

Initial Business Response

Hello, this is [redacted] (owner of Sam's Design Gallery). I was very shocked and surprised that My customer, [redacted] had filed a complaint towards my business because I had spoke to the client regarding the delivery on Saturday and could not arrange a schedule time with the client? I then made a second time to deliver the clients merchandise on Tuesday the 9/3/2013, between the hours of 6-7. I close my store at 5 pm Monday-Saturday. I made an exception for the client because she had previously told me she does not get off of work till 6. I told her that I would take care of her because her schedule did not work for Saturday by sending my workers after hours to get the delivery done. The answer to the FREE SET UP is not assumed upon any delivery. If there is a bedroom set such as so, there is ALWAYS a set up charge no matter what. If there is work to be conducted the delivery men are to be paid. Any furniture store a customer purchases from knows that set up and delivery are TWO separate charges. I explained to my client that because her schedule did not work on Saturday, and that I had TWO men on deliveries that I would take care of her because she did not have anyone at home to help. This was a FREE SET UP I initiated to the client to be of a good assistance. The client had also mentioned that I had called her at 8 AM? My store hours are 10 a.m-5 Pm. No one had called her that early in the morning to cancel the delivery on Tuesday. So I am not sure where all of this is coming from or why for that matter this client is acting this way after I have gone out of my way to make it a smooth and easy schedule with the SET UP. She had mentioned about threatening to contact the Revdex.com before I had asked what time on the second attempt for delivery as well. She was a very nice customer in the beginning and I don't know what made her to be so hostile towards me. I took care of the client as much as I could by sending my workers who have families at home after store hours and asked them to put in a little more work on top of the overtime hours by installation for free, which I then paid my workers $20.00 each the next day a total of $40.00. Thank you for hearing my side and I hope this matter gets resolved one way or another. I am a small business owner who wants nothing more than satisfaction from my customers upon a relaxed environment in my store. This hurts me as a owner to know that someone is allowed to spread untruthful story about me. Any person who enters my store is treated with respect and schedule of respected time.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Because he is lying. He tried to change the delivery a third time the day of the second delivery. And I told him if he did that he would have breached the agreement 3 times. I then offered to let him delivery the furniture the next day if he refunded my $50 and his answer was no. Just the other day on "YELP" there was a customer who I believe it was in May who had the same experience as I did. So again, I say he is lying. And I would like to be compensated the $50.

Final Business Response

I have reviewed the clients rebuttal and I ([redacted]'s Design Gallery) stand by my original response. I am sorry to hear that the customer is unhappy but I ([redacted]'s Design Gallery) do not agree with her rebuttal.

Thank you for your time.