Sam's Food Stores

In response to the noted above complaint i...

would like to respond with a few facts. Tracy S[redacted] is not with [redacted] She is employed at Sam's Food head Quarters. We at head quarters contacted [redacted], who stated a full refund would be issued. The issue was turned over to another staff member at Sam's Corp who was in full contact with Kathryn through out this whole process. This reversal with [redacted] was extremely dragged out and troublesome as they kept processing the reversal inappropriately on [redacted]s behalf not the stations or Corporate. Multiple times Kathryn was given the option to notify her bank of the issue and to dispute the charge which would have immediately put the funds back into her account. Kathryn was refunded in full for the over charge and was also given an additional [redacted] gift card for the inconvenience.

RE: REPAIR ISSUES / [redacted]  In response to [redacted] According to [redacted] own account the tree at issue was “living and healthy” and at no time was CCO, LLC put on notice that the tree posed a danger of falling and at no time did the tree at issue...

seem to be threatening to fall and there was no way CCO, LLC could have avoided or prevented the tree from falling.  This Act of God (“big wind storm” through [redacted] own account) was unavoidable and unfortunately the responsibility and liability for the removal of the fallen tree and any related damages from the fallen tree resides with the property owner located at [redacted] However, notwithstanding the legality of the fallen tree and responsibility and liability therefore, multiple staff member of CCO, LLC spent time and energies to field [redacted] calls and investigate the issue of the fallen tree.  To that end, CCO, LLC went above and beyond all reasonable expectations in responding to [redacted], and although [redacted] did not like the answers she was getting from CCO, LLC; CCO, LLC went an extra step and provided for an estimate to have the tree removed.  Furthermore, in the spirit of goodwill and cooperation, CCO, LLC offered to split the cost for the tree removal with [redacted] ($225.00) but this offer was immediately rejected.  It should be noted that [redacted] offered to have her husband remove the tree at a cost to CCO, LLC of $65.00/hour. This was rejected by CCO, LLC as completely unreasonable. It is an unfortunate situation (the fallen tree) but CCO, LLC acted with immediacy and responsibly and takes issue with the Revdex.com post from [redacted] entitled “Repair Issues” as unsound and baseless. CCO, LLC remains willing to split the cost for the tree removal up to $225.00. Respectfully submitted, CCO, LLC Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I do however, have a few follow up comments to the business in questions: The only 2 truths to their response is:1) The reversal was extremely dragged out and 2) They did send me a gift card for my "troubles" Never once did anyone from their side (Sams Food or [redacted]) mention disputing the charges through my bank. However, my bank did advice me to do so and I did about a week or so after the error occurred but it was not because of any conversations I had with [redacted] or Sams Food. While the bank covered the money we lost with this vendor my other issues were: 1) This shouldn't have happened in the first place. Had we not been paying attention our entire bank account could have been drained. Think about it - $71 for just 3 gallons of gas...that would have added up quick. 2) Refusing to respond to my inquiries on the status of my refund. Starting with Tracy of Sams Food. By the time [redacted] got involved and I had any solid communications with anyone over a month had already gone by with no answers or solutions. 3) Taking over 2 months and several excuses to refund my money So I guess yes...technically the matter is resolved and I have learned my lesson...don't do business with Sams Food or [redacted]. Thank you (and the Department of Consumer Protection) for your help in this matter.
Sincerely,
[redacted]