Sam's Mini Mart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I feel both myself and contractor were mislead on several occasions. We were told 1 and a half to two weeks delivery. MY contractor had to actually stop by the business and always got a new delivery date . This happened several times. I don't do business that way. Items were paid for in advance at price I was told.  I was never contacted by the Business to explain.  In the mean time my siding was taken off my house in a nice neighborhood for over a month .  Yeah communication and honesty would have been nice. I have more projects in mind but my business will be taken else where. thank you
Regards,
[redacted]

From: W[redacted], Richard <[redacted].com>Date: Fri, Sep 4, 2015 at 9:34 AMSubject: Glen-Gery Brick-ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>In regard to the complaint filed ID# [redacted]. The product was sold to the customer on July 7 2015. The product...

was picked up at our location by the contractor on August 17 2015. The customer was informed that manufactured stone is not stock because of the wide variety of styles and colors. So we ordered the stone from our company plant in Kentucky. The customer and the contractor were told it would be 3 to 4 weeks for delivery. With trucking it took an extra week. We use outside carriers to delivery our products so it is sometimes hard to control delivery times. I do believe that we as a company should have had more communication with this customer and their contractor. I apologize for any inconvenience we caused the customer or their contractor. I have reviewed this issue with the salesman that took and placed the order to make sure something like this does not happen again. Glen-Gery has been in business for 125 years and we pride ourselves on our products and our customer service.  I invite the customer to please continue shopping with us and see myself in the future so I can extend a discount on any future purchases they make. Again, I apologize for this issue and any inconvenience that our store caused. Thank you, RICK W[redacted]BRICK CENTER MANAGERGLEN-GERY BRICK-WATSONTOWN,PA###-###-#### CELL###-###-####-OFFICE  ###-###-####-FAX