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Sam's Pizza

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Sam's Pizza Reviews (3)

Review: On Saturday I called in an order to be delivered. Once I received it the pizza was not cooked completely(the dough was still doughy). When I called them to let them know and to either get a refund or new pizza, the [redacted] told me I was lying and that he never wanted me to order from them again(Been a customer for 10+ years). He did finally agree to replace the pizzas and send them out to us. But we decided that they needed to see the pizzas that they had sent to us. Upon entering the business we asked for the manager. My husband asked him if he was the it that insulted me on the phone. At that point the [redacted] became very defensive and started yelling at us. The [redacted] at this point got very belligerent and put his hands in my husbands face. We told him we were not leaving until we either got our money back or had the pizza was replaced. We even suggested that if the situation was going to escalate anymore that he call the police. During this time he tried to come around the counter to attempt physical harm on my husband, however several employees grabbed him to hold him back. He started throwing things and tried several more times to come at my husband.Desired Settlement: $45.81 was paid to them. Due to the way that we were treated I would like to have it refunded.

Business

Response:

Revdex.com spoke with the business. They do not have a record of this complaint or this customer’s purchase. If she had contacted their location she would have gotten a [redacted] name because they always provide that information when asked. If she had contacted them they would have made it right. She can contact the business directly about this with a receipt copy and payment information.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID 10461844, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this offer. They state that they have no record of the purchase so I am providing a delivery and a credit card receipt. They also said that I could come in to resolve the matter. This became a problem when we went in to resolve the problem with my order when the [redacted] threaten physical harm to my husband. So therefore I am not comfortable with going in to resolve it.

Regards,

Business

Response:

Revdex.com spoke with the business. They attempted to replace the pizza over the phone but the customer came into the shop and started a dispute in the business. The customer wanted a refund even though the shop had already made them for the customer and was about to send the customer the pizza the customer would not leave the store. They did leave with two pizzas.

Review: I recently called Sam's Pizza to order 5 pizza's for my daughter b-day party 3/28/15 @ 11:15am. Gave them my CC before getting price after asked what it would be lady quoted me 108.61 for 5 pizza's ? I canceled the order explained to her twice do not run my CC. Called differnt location and price was differnt Same Company but was 84.63 ? Check bank account and show they took 108.61 after explaining did not authoize transaction. Please contact me in reference to this I have also filed a fraud charge through bank.Desired Settlement: At this time I would like those pending charges dropped. And to make all cosumers aware of fraudlant charges and as well not to give info to them.

Business

Response:

Revdex.com spoke with the business. The customer called about pizza's for a birthday party. She asked about large pizzas and then ex-large which is where the price difference came from. The 87 she was quoted was for large pizza 108 for ex-large and additional toppings. the customer did not purchase from this location and they did not charge her. If the charge did go through when it should have been voided please provided the receipts for the two pizza orders.

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Description: Restaurants, Full-Service Restaurants (NAICS: 722511)

Address: 36080 Goodwin Dr, Locust Grove, Virginia, United States, 22508

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