This issue will not be resolved. It is impossible to resolve an issue with someone who behaves as this person did. We were clear in what the truck needed and were very clear that maintenance had to be completed and that the issue that he was trying to fix may need further work. I have never, in 20 years in business, been hung up on before we even started repairs. His behavior was bizarre, irrational, and inexplicable. I have no other words for it.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12389296
I am rejecting this response because: What does my behavior have to do with this business charging me for services that they didn't perform? I don't care if I was Adolph Hitler, that does not give them the right to charge me for an oil change they never perform. This is nothing more than fraud.
Regards,
[redacted]
This customer was quoted a price on a major tune up which did not include the price of the oil change and lube. He brought the truck in for an intermittent miss fire problem. It is a 20 year old truck with neglected maintenance. The distibutor cap and rotor were original. The...
spark plugs and wires were at least a decade old. We told him, quite clearly, that we had to start with obvious maintenance that had not been done in a very long time. We were quite clear, that this maintenance may not fix his miss fire but we had to eliminate the obvious problems first. We also informed him that he had a transmission slipping and he may have an issue with his transmission and should take that into account before fixing anything else. At this point, the customer became completely unresponsive, hanging up on the service writer. We should, at this point, have refused service to the customer, but he called back and wanted to do the major tune up. We performed the approved service and the customer arrived before the vehicle was done and wanted to take it. It had not been test driven. The oil change had not been completed. The service writer discounted the ticket because the customer became irate and said it was 40 dollars over the estimate. The extra 40 dollars was for the oil change that was added... after the original estimate... but the service writer was inexperienced and marked down the price of the tune up to make up for the discrepancy. The oil change was not performed and the customer DID NOT PAY FOR AN OIL CHANGE! hence the 40 dollar discount. The customer was irrational, would not speak to the service writer on the phone, repeatedly hung up on us, even before we performed work. We should never have done business with this person. We are glad he will not be back.
This issue will not be resolved. It is impossible to resolve an issue with someone who behaves as this person did. We were clear in what the truck needed and were very clear that maintenance had to be completed and that the issue that he was trying to fix may need further work. I have never, in 20 years in business, been hung up on before we even started repairs. His behavior was bizarre, irrational, and inexplicable. I have no other words for it.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12389296
I am rejecting this response because: What does my behavior have to do with this business charging me for services that they didn't perform? I don't care if I was Adolph Hitler, that does not give them the right to charge me for an oil change they never perform. This is nothing more than fraud.
Regards,
[redacted]
This customer was quoted a price on a major tune up which did not include the price of the oil change and lube. He brought the truck in for an intermittent miss fire problem. It is a 20 year old truck with neglected maintenance. The distibutor cap and rotor were original. The...
spark plugs and wires were at least a decade old. We told him, quite clearly, that we had to start with obvious maintenance that had not been done in a very long time. We were quite clear, that this maintenance may not fix his miss fire but we had to eliminate the obvious problems first. We also informed him that he had a transmission slipping and he may have an issue with his transmission and should take that into account before fixing anything else. At this point, the customer became completely unresponsive, hanging up on the service writer. We should, at this point, have refused service to the customer, but he called back and wanted to do the major tune up. We performed the approved service and the customer arrived before the vehicle was done and wanted to take it. It had not been test driven. The oil change had not been completed. The service writer discounted the ticket because the customer became irate and said it was 40 dollars over the estimate. The extra 40 dollars was for the oil change that was added... after the original estimate... but the service writer was inexperienced and marked down the price of the tune up to make up for the discrepancy. The oil change was not performed and the customer DID NOT PAY FOR AN OIL CHANGE! hence the 40 dollar discount. The customer was irrational, would not speak to the service writer on the phone, repeatedly hung up on us, even before we performed work. We should never have done business with this person. We are glad he will not be back.