Sam's Tire Shop

Dear Sir,I am very sorry to hear a complaint from one of our customers that we charged her $50 for the replacement of two tires and mount balancing, and the tires were not what she was expecting.After reading your letter, I asked all of my employees, especially the one that looks Indian, if anyone...

recalls the incident. They do not recall, but it does not matter, as a customer is always our first priority. The customer is the reason we exist and also, due to the best customer relationship we have managed to expand our business. I do not want Miss [redacted] L. [redacted] to be unpleased with our service, and I would like to offer $50 back to her or if she needs replacement tires, we will happily replace the two tires.Please advise.Most regards,[redacted]Owner/ManagerSam's Tire Shop