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Sam's Town Hotel & Gambling Hall

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Sam's Town Hotel & Gambling Hall Reviews (2)

Failure to refund money to credit cardProduct_Or_Service: hotel reservationDesired SettlementRefund deposit money on credit card.Business Response Contact Name and Title: Pat C[redacted], Cust. Svc.Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@boydgaming.comDue to a new credit card system we installed a few weeks ago we had a credit card batch that did not process correctly. We sincerely apologize to Mr. [redacted] for the inconvenience. On today we have issued a check in the amount of $152.90. He should have his check in a few days. Our Hotel Manager, Carlos, will be calling Mr. [redacted] to let him know what is going on. Again, we apologize for any inconvenience. Consumer Response money has been returned to my account.

Overcharged for stayI placed a reservation with Bookings.com back in May 2015 for a 2night stay at the Sams Town Casino for $78. My reservation was for check in at 3pm on sept 6 2015 and check out at 11:00 am on sept X XXXX. Once I got the confirmation of my reservation from Sams, I called them to change my reservation do to conflict with the check in time. So I spoke with the hotel associate stating that I would like to change my reservation to that Saturday September 5,2015 check in at 3pm and Check out on Monday September 7 2015. Upon checkin on Saturday 9/5/15 the associate said that I had two reservation in the system, I stated that there should only be one.So they went on with the check in process and have me my key card. On Sunday 9/6/15 I proceed to my room only to find out my key card doesn't work!!! I had to go to the front desk NOT once but TWICE to find out they have given my room to another guest(how embarrassing I standing at someone else door trying to get in). So the Mrg that was on duty at the time apologized to me for the inconvenience of the mix up of the rooms, not only did she have to give me another room she gave me a comp breakfast. So on Monday we checked out of our and later that day I noticed that I had a charge from Sams Town for $141!!!!! How does my stay goes from $78 to $142 for two nights. I have been calling the Manager at SAMs to get a explanation..Desired SettlementI will like to be charged for what I had made reservations which was $78 and not $141Business Response Ms. [redacted] booked reservation through Booking.com for Sunday & Monday @ $39/night plus tax (weekday rate was $39/night). She called our hotel and changed to Saturday check-in (weekend rate is $129/night plus tax). She was charged correctly at $129.00 per night plus tax due to it being on a weekend.

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Description: Tourist Attractions-Casinos, Gaming & Bingo, Hotels, Entertainment Services, Restaurants

Address: 1477 Casino Strip Blvd, Robinsonville, Mississippi, United States, 38664

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