We are very sorry for your experience. However, as it has beenexplained to the customer prior to the move, we do not do inventory ofthe boxes packed by the customer on the local moves. The customer ispresent throughout the entire duration of the move. Anything making itinto the truck makes it out of...
the truck at the destination. Thecustomer is there to check the truck to make sure there is nothingleft behind. The crew performs the same check. And the truck ischecked again upon the arrival to our parking lot. Therefore, it ispractically impossible for anything to get lost.Prior to a move close, we require all customers to check theirbelongings and the inside of the truck. Any damaged items must bedeclared at that time, prior to signing a contract. The customersigned the contract stating that she received ALL her belongings andthat all the belongings were undamaged and in good shape.The customer had basic insurance coverage per the contract (whichcovers lost or damaged items at the rate of $0.60 per lb, and does notcover boxes packed by customers). The customer did not purchase anyadditional insurance. However, trying to solve the issue over thephone, reimbursement of the basic insurance was offered to thecustomer. The customer declined such reimbursement, asking $200 "forthe hassle". We are still willing to work with the customer andreimburse her the basic insurance per the contract.
We are very sorry for your experience. However, as it has beenexplained to the customer prior to the move, we do not do inventory ofthe boxes packed by the customer on the local moves. The customer ispresent throughout the entire duration of the move. Anything making itinto the truck makes it out of...
the truck at the destination. Thecustomer is there to check the truck to make sure there is nothingleft behind. The crew performs the same check. And the truck ischecked again upon the arrival to our parking lot. Therefore, it ispractically impossible for anything to get lost.Prior to a move close, we require all customers to check theirbelongings and the inside of the truck. Any damaged items must bedeclared at that time, prior to signing a contract. The customersigned the contract stating that she received ALL her belongings andthat all the belongings were undamaged and in good shape.The customer had basic insurance coverage per the contract (whichcovers lost or damaged items at the rate of $0.60 per lb, and does notcover boxes packed by customers). The customer did not purchase anyadditional insurance. However, trying to solve the issue over thephone, reimbursement of the basic insurance was offered to thecustomer. The customer declined such reimbursement, asking $200 "forthe hassle". We are still willing to work with the customer andreimburse her the basic insurance per the contract.