the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well)*** ***
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman *** Inch to do another repair for the 4th time because the previous repair has a month warranty
- At this point I just want my money back and I'll buy a LG 4k Tv*** ***
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
For the most part great products so I guess that's why the customer service [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
I just wanted to vent and state how unhappy I am with Samsung right now. Last night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be charged. I plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, 2016 in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phone. I immediately unplugged my phone from the plug at the console and took the charger out of my phone. That is when I noticed the burning smell. The end of my charger was burned and the port on my phone where the charger goes was also burned. Thank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old son. This could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed off. First off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phone. I think this is ridiculous. Why would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!. [redacted] Oh and Samsung cannot expedite this process nor do they provide loaner phones. Thirdly, I think that the lack of acknowledgement, empathy, is upsetting. Basically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repair. This can take up to two-three weeks. Please print off your [redacted] labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shift. The least they could do is expedite this, send me a new phone, something.... I do not feel safe having this phone being "repaired" regardless if it did not effect the display. There could be damage internally to the motherboard etc.
I am truly an unsatisfied consumer and I feel like I was just being brushed off.
For the most part great products so I guess that's why the customer service [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]
the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well)*** ***
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman *** Inch to do another repair for the 4th time because the previous repair has a month warranty
- At this point I just want my money back and I'll buy a LG 4k Tv*** ***
Mobile- Samsung Note
I just wanted to vent and state how unhappy I am with Samsung right nowLast night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be chargedI plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phoneI immediately unplugged my phone from the plug at the console and took the charger out of my phoneThat is when I noticed the burning smellThe end of my charger was burned and the port on my phone where the charger goes was also burnedThank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old sonThis could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed offFirst off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phoneI think this is ridiculousWhy would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!*** *** *** Oh and Samsung cannot expedite this process nor do they provide loaner phonesThirdly, I think that the lack of acknowledgement, empathy, is upsettingBasically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repairThis can take up to two-three weeksPlease print off your *** ** labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shiftThe least they could do is expedite this, send me a new phone, somethingI do not feel safe having this phone being "repaired" regardless if it did not effect the displayThere could be damage internally to the motherboard etc
I am truly an unsatisfied consumer and I feel like I was just being brushed off
- I purchased a new 4k tv model: UN55JU6500FXZC
- This tv goes black after 2-3 seconds on start up but does not turn off
- Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man 3 times
- Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information
- I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-48 hours. I wait 5 days for a response but only because I recall.
- They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up.
- I call Samsung X-XXX-XXX-XXXX for the 10th time going on 3 months of back and forth now. Now I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-48 hours so he can gather information from the service department. From there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a 3 month warranty.
- At this point I just want my money back and I'll buy a LG 4k Tv. [redacted]
For the most part great products so I guess that's why the customer service [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
Mobile- Samsung Note 4
I just wanted to vent and state how unhappy I am with Samsung right now. Last night (Tuesday, September 7th, 2016) at approximately 21:50hrs while on over night shift (19:00hrs-07:00hrs) my phone needed to be charged. I plugged my phone with my Samsung charger I received with my phone when purchased in February 1st, 2016 in at the console I was at and within a few minutes I started to hear a sizzling sound then all of a sudden smoke started coming out of my phone where the charger meets my phone. I immediately unplugged my phone from the plug at the console and took the charger out of my phone. That is when I noticed the burning smell. The end of my charger was burned and the port on my phone where the charger goes was also burned. Thank goodness I didn't get up and leave the console to go to the restrooms or to the lunch room or even at home sleeping beside my almost three year old son. This could have turned out way worse!
I did receive a quick response back today after putting in a ticket last night through the online chat however I am very upset with how I am just being brushed off. First off Samsung is wanting to "repair" my phone as it is still usable but needs a new battery, charger and charge port on the phone. I think this is ridiculous. Why would you want to give the same phone back to your consumer that pretty much caught fire? Second of all the repair time is completely unacceptable! two- three weeks for repair!!! Are you kidding me!. [redacted] Oh and Samsung cannot expedite this process nor do they provide loaner phones. Thirdly, I think that the lack of acknowledgement, empathy, is upsetting. Basically I felt like being talked to by a robot "I am sorry about your issue, unfortunately you are going to have to send your phone in for repair. This can take up to two-three weeks. Please print off your [redacted] labels that I have sent you (which I never received yet) " I am just beyond frustrating after staying up all day to deal with this and now back to work for another night shift. The least they could do is expedite this, send me a new phone, something.... I do not feel safe having this phone being "repaired" regardless if it did not effect the display. There could be damage internally to the motherboard etc.
I am truly an unsatisfied consumer and I feel like I was just being brushed off.
For the most part great products so I guess that's why the customer service [redacted]
If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service.
I believe that major global corporations should not be allowed to hid from their customers and not take responsibility
Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention.
the worst costumer service ever I bought their latest flagship the s7 edge (after the exploding note 7) after using for 2 weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks old. my advice dont buy anymore samsung product we have a lot of samsung product 2 s6 ,note 4, tabs s ,gear s (the note 4 has a problem of freezing as well)[redacted]